Joyce Koons Honda

My last visit they were suppose to check all the fluids. However, they did not and unfortunately I found myself without any windshield wiper fluid in this snowy weather today. That was a big disappointment However, they did not and unfortunately I found myself without any windshield wiper fluid in this snowy weather today. That was a big disappointment and now I must go out of my way and get some windshield wiper fluid. I would suggest that you remind them to check the customers fluids all the time when the car is brought in for repairs - they use to but I see that you have some new employees in the service lane. Also, I had asked that my tires be rotated and balanced and they forgot and said bring it back when you can and we will honor the coupon which is nice but I rather of had it all done that day when I had the time to bring the car in. One more thing I gave them a coupon for my free inspection and then the next day I get one in the mail from you therefore, I would like my coupon returned so that I can use it next year. Thanks for this opportunity. More

I use this dealership for service of my Honda CRV. They have provided consistently good service. I am satisfied with the pricing for the most part. I would be nice if they could match the tire deal that have provided consistently good service. I am satisfied with the pricing for the most part. I would be nice if they could match the tire deal that Costco gives - low price and free tire rotation. That is the only thing for which I went outside of a Honda dealership. More

I went in for a oil change, brake check, recall for ignition, troubleshoot buzzer for light being on. Troubleshoot seat warmer. Everything was done satisfactorily and quickly, but the seat warme ignition, troubleshoot buzzer for light being on. Troubleshoot seat warmer. Everything was done satisfactorily and quickly, but the seat warmer light on the driver's side still does nto light when it is on low. I have not taken it back in. Overall I was happy with the experience. More

Kristen is absolutely amazing. She explains the work needed & the reasons behind the recomendation. I feel like she looked out for my best interests & was able to have my car fixed in a more than timely needed & the reasons behind the recomendation. I feel like she looked out for my best interests & was able to have my car fixed in a more than timely manner. She is professional, knowledgable and an asset to your service team! More

The dealership is very good in responding to questions and follow ups. Car is ready when promised. Have had no issues with them in the 5+ years that I have been taking my cars to them. As to purchasi and follow ups. Car is ready when promised. Have had no issues with them in the 5+ years that I have been taking my cars to them. As to purchasing a vehicle from them. Their pricing is higher than that of other dealerships. You would think that a repeat customer would be important to them but Internet Sales Person I recently dealt with was not able to come close on pricing to get me even thinking about stopping by the dealership for a new car. More

We have purchased from Koon's Honda in the past and they proved themselves to be a great dealership providing quality service, honest dealings and great value. It was no surprise that we went back to purcha proved themselves to be a great dealership providing quality service, honest dealings and great value. It was no surprise that we went back to purchase our second Honda. Again Koon's Honda demonstrated that they are a quality dealership. The sales staff was honest and really looking out for our best interest! Besides the value in Honda vehicles, I don't think I could have made a better car purchase had I gone to any other dealership. More

We have worked with Sam over the last twelve years for all the right reasons. He is a first class act! Sam has the ability to find us the right vehicles, configured as requested in a timely manor. Sam is all the right reasons. He is a first class act! Sam has the ability to find us the right vehicles, configured as requested in a timely manor. Sam is one of your employees that will change his schedule (come in on days off) to serve us. We appreciate. Sincerely, Stephen M. Noone President N to N Fiber Inc. More

Upon arrival I was set up with an excellent salesman, Frank. He was friendly, patient, reasonable, honest, and kind. I am a first time buyer and he definitely helped calm my nerves. Koons of Manassas Frank. He was friendly, patient, reasonable, honest, and kind. I am a first time buyer and he definitely helped calm my nerves. Koons of Manassas was my first and only stop. I am super happy with the service I got from Frank and very satisfied with the price and quality of my purchase. More

The overall service was awesome because first I already knew what I wanted to get and he was very helpful in getting the car and showing me all the features. He explained all the details of the paperwork knew what I wanted to get and he was very helpful in getting the car and showing me all the features. He explained all the details of the paperwork that needed to be filled out and was very helpful if i needed assistantance. I think overall he was great and very helpful. I was in and out just faster then I expected and I thought that was great! More

This was by far the absolute best car buying experience i have ever had. I spoke with Sunny before I came in and he had two vehicles already selected based on what i was looking for. I selected the one I w have ever had. I spoke with Sunny before I came in and he had two vehicles already selected based on what i was looking for. I selected the one I wanted within one minute of being there and instead of Sunny trying to show me anything I didn't want, or try to talk me up to something different, he began to process the paper work. I had my three year old very active son with me so i sat in the kids room keeping him entertained while Sunny ran the paper work back and forth. Once everything was ready to sign i went into the finance managers office to sign everything. This process couldn't have taken more than 15 minutes which was good because my son's three year old patience was starting to run out as he was getting more rambunctious. The finance manager was doing everything he could to streamline the process, sympathizing because he has kids as well. He showed me the extra warranties and various service packages and told me which ones he thought would actually be beneficial to me and not just tryin to push the most expensive one on me. Because of that I actually decided to go with an extended warranty instead of waiving them all as i usually do. I bought a 2010 model vehicle and realized when i got home that the safety inspection was actually expired. I had to return some paperwork the next day as it was and Sunny got the safety inspection issue taken care of when i came in to drop off the paper work so that minor issue turned into a no issue. I am coming there for sure for my next vehicle purchase. More