Joyce Koons Honda

Our interaction from online (Josh) to in person (Patrick) was just terrific. It's what you would hope for when you are buying a car. There was no pressure just an opportunity to learn about the car and the was just terrific. It's what you would hope for when you are buying a car. There was no pressure just an opportunity to learn about the car and the dealership and figure out if this was the best car for us. IT WAS!!! More

I've been servicing a 20003 Accord and a 2001 Acura TL at this dealership for about 3 years and have been always extremely pleased with the service. Last Saturday morning the A/C on the Accord stopped workin this dealership for about 3 years and have been always extremely pleased with the service. Last Saturday morning the A/C on the Accord stopped working so I called them to schedule an appointment. Unfortunately they were booked so I called Rosenthal Fairfax Honda and they could get me in same day. Dropped the car in Fairfax and 2 hours later they called to tell me that compressor, clutch and stator coil are dead and need to be replaced. I couldn't believe all 3 parts failed at the same time and asked to check again. 15 min later turns out that only the stator coil is bad but they still want me to replace all 3 parts at a $1500 cost. They would reluctantly agree to replace just the stator coil for $900. Long story short I ended up taking the car to Koons Honda and they fixed it for $450!!! Trust me, this is hands down the best Honda/Acura service department in the area. More

Our 2010 Odyssey was due for our first oil change--we needed the service before we left on a short notice road trip--Joe Carroll told me bring it in, his service team was fantastic!! First time I used t needed the service before we left on a short notice road trip--Joe Carroll told me bring it in, his service team was fantastic!! First time I used the Koons Saturday Service and I love it! The folks were fast, courteous, and the price was better than the 30-minute place. Keep the coffee hot, see you again in 5000 miles!!! A+++ More

I've bought my vehicles (GMC and Honda) vehicles from you and the experience was GREAT. All my service visits, including today's visit, have been GREAT. Today I had Kelly Dutton helping me. It is always a go and the experience was GREAT. All my service visits, including today's visit, have been GREAT. Today I had Kelly Dutton helping me. It is always a good feeling when you are treated like you are the only one getting service and the person helping you is a total professional. Thanks and I'm sure that this will never change with each visit to Koons of Manassas. More

Best price on a NEW CAR! Awesome Dealer! Made sure the car was what we wanted! Koons goes above and beyond! They had my spoiler overnighted and had it put on the car the very next morning. The car was car was what we wanted! Koons goes above and beyond! They had my spoiler overnighted and had it put on the car the very next morning. The car was all cleaned up and had a full tank of gas. More

When I showed up to do a test drive and possibly buy a Pilot the manager on duty pulled up my file and saw they were selling the SUV too "cheap" so he spent twenty minutes calling other managers trying to Pilot the manager on duty pulled up my file and saw they were selling the SUV too "cheap" so he spent twenty minutes calling other managers trying to cancel the agreement. The sales rep then said OK lets wrap this up and was shocked that I actually wanted to test drive the vehicle. I then spent another two hours waiting just to sign on the dotted line. When I went back to have the roof bars installed (no they couldn't even do it when I was there the first time) I was told it would tak another hour before they could even see me. Thank goodness I bothered to make an appointment...not!!! I was also told it would take 30-45 minutes once they got to me. They also said there was no record of me getting anything and I had to go straighten it out myself. I said forget it and installed the bars at home in 4 minutes...litterally 4 minutes. Worst sales and service any where around. More

I would not recommend this dealership to anyone looking to buy a new car. I was only able to test drive the vehicles down a small back road and I have to say that if I had purchased a car from this dealer to buy a new car. I was only able to test drive the vehicles down a small back road and I have to say that if I had purchased a car from this dealer, I would have gotten the wrong car for me. The price they quoted me was high and I found out very quickly that you could shop around to find something better. It took them over an hour just to quote me a price for a vehicle. I told the salesperson multiple times that I was just looking at cars that day and was not intending to buy one until later on in the week and he continued to pressure me to make a purchase before leaving. I came with some family members and although he was civil to me, he was rude to them. I would recommend looking at ratings for other dealerships on this site to choose one that might be better than this one when looking for a new car. More

I bought a new 2007 Accord in December 2006 and it was the best car purchase I ever experienced. But first you have to know how to buy a new car. I went through a buying service giving them the specs of the best car purchase I ever experienced. But first you have to know how to buy a new car. I went through a buying service giving them the specs of the car I would purchase, they in turn obtained commitments from about a dozen dealers (including Koons) and I took the lowest bid to the sales manager who matched that bid at a slightly higher price. Of course they tried to "play inflation games" but I stood my ground and nearly walked out until they wanted to "make the sale." That's just the way the game is played and it is only a game. The important thing to remember, based on my experience, is that the sales department is willing to bargain in good faith if you know how to buy a car and for this reason I'll probably return again in the future to purchase a new car. But customers have to learn the strategies of car buying before signing on the dotted line. Compare my experience with other local dealerships on this website. What I like most about Koons is the "after sale" incentives which are many and non-existent at other dealerships. If they keep up this good work, they will have hooked me as a future customer. More

Everyone was great to work with and made everything extremely easy for us. From the time we walked through the door we were taken care of quickly and efficiently. The leasing process took only 2 hours extremely easy for us. From the time we walked through the door we were taken care of quickly and efficiently. The leasing process took only 2 hours from the time we got there until the time we drove away in our new vehicle. I have bought from Koons Honda in the past and I was just as satisfied with this lease as I was with my previous purchase 6 years ago. More

I've waited write a while to write this review, but I can't put it off any more. The short version is that the experience of buying a new car from this dealership was so awful that there is simply nothi can't put it off any more. The short version is that the experience of buying a new car from this dealership was so awful that there is simply nothing they could conceivably do to make us go back. Maybe I've been spoiled by Carmax (I am on my second car from them), but the experience of replacing my wife's car from Koon's was just terrible. If you are looking for a car, don't go here, period. If you want to know why, here are the big things that that went wrong with our Koon's experience: 1. It took us almost 5 hours over two days to pay cash for a car that they had on the lot. They dragged out the price negotiation for 2.5 hours when we had an offer from another dealership that we were simply asking them to meet (nearly MSRP even!), then when we came back the next day to pick up the car it took another 2.5 hours, and we weren't even getting financing! 2. Why, you might ask, did we come back the next day at all? Simply put, the salesman tried to pull a bait and switch. After negotiating a price for an automatic car, they pulled around a manual. When we pointed that out, they claimed that the automatic would be more expensive (which isn't even correct, manuals are usually several hundred more). When we refused and pointed out that we had been negotiating over an automatic, they suddenly realized that they didn't have one on their lot, so they had to get one from another location for us the next morning. 3. They gave us the hard sell on EVERYTHING. When I tried to get them to cut short the pitch on the service plan and extended warranty, I was literally scolded ("You don't know what you want, how could you know what you want? You haven't even listened to me!"). 4. At no point were we made to feel like we were valued customers about to spend thousands of dollars. In fact, the overwhelming feeling we got from the entire staff was that they were doing us a favor by selling us a car. I could go on, but if that's not enough to make you go somewhere I else then the other little things won't make a difference. More