Joyce Koons Honda

I've bought my vehicles (GMC and Honda) vehicles from you and the experience was GREAT. All my service visits, including today's visit, have been GREAT. Today I had Kelly Dutton helping me. It is always a go and the experience was GREAT. All my service visits, including today's visit, have been GREAT. Today I had Kelly Dutton helping me. It is always a good feeling when you are treated like you are the only one getting service and the person helping you is a total professional. Thanks and I'm sure that this will never change with each visit to Koons of Manassas. More

Best price on a NEW CAR! Awesome Dealer! Made sure the car was what we wanted! Koons goes above and beyond! They had my spoiler overnighted and had it put on the car the very next morning. The car was car was what we wanted! Koons goes above and beyond! They had my spoiler overnighted and had it put on the car the very next morning. The car was all cleaned up and had a full tank of gas. More

When I showed up to do a test drive and possibly buy a Pilot the manager on duty pulled up my file and saw they were selling the SUV too "cheap" so he spent twenty minutes calling other managers trying to Pilot the manager on duty pulled up my file and saw they were selling the SUV too "cheap" so he spent twenty minutes calling other managers trying to cancel the agreement. The sales rep then said OK lets wrap this up and was shocked that I actually wanted to test drive the vehicle. I then spent another two hours waiting just to sign on the dotted line. When I went back to have the roof bars installed (no they couldn't even do it when I was there the first time) I was told it would tak another hour before they could even see me. Thank goodness I bothered to make an appointment...not!!! I was also told it would take 30-45 minutes once they got to me. They also said there was no record of me getting anything and I had to go straighten it out myself. I said forget it and installed the bars at home in 4 minutes...litterally 4 minutes. Worst sales and service any where around. More

I would not recommend this dealership to anyone looking to buy a new car. I was only able to test drive the vehicles down a small back road and I have to say that if I had purchased a car from this dealer to buy a new car. I was only able to test drive the vehicles down a small back road and I have to say that if I had purchased a car from this dealer, I would have gotten the wrong car for me. The price they quoted me was high and I found out very quickly that you could shop around to find something better. It took them over an hour just to quote me a price for a vehicle. I told the salesperson multiple times that I was just looking at cars that day and was not intending to buy one until later on in the week and he continued to pressure me to make a purchase before leaving. I came with some family members and although he was civil to me, he was rude to them. I would recommend looking at ratings for other dealerships on this site to choose one that might be better than this one when looking for a new car. More

I bought a new 2007 Accord in December 2006 and it was the best car purchase I ever experienced. But first you have to know how to buy a new car. I went through a buying service giving them the specs of the best car purchase I ever experienced. But first you have to know how to buy a new car. I went through a buying service giving them the specs of the car I would purchase, they in turn obtained commitments from about a dozen dealers (including Koons) and I took the lowest bid to the sales manager who matched that bid at a slightly higher price. Of course they tried to "play inflation games" but I stood my ground and nearly walked out until they wanted to "make the sale." That's just the way the game is played and it is only a game. The important thing to remember, based on my experience, is that the sales department is willing to bargain in good faith if you know how to buy a car and for this reason I'll probably return again in the future to purchase a new car. But customers have to learn the strategies of car buying before signing on the dotted line. Compare my experience with other local dealerships on this website. What I like most about Koons is the "after sale" incentives which are many and non-existent at other dealerships. If they keep up this good work, they will have hooked me as a future customer. More

Everyone was great to work with and made everything extremely easy for us. From the time we walked through the door we were taken care of quickly and efficiently. The leasing process took only 2 hours extremely easy for us. From the time we walked through the door we were taken care of quickly and efficiently. The leasing process took only 2 hours from the time we got there until the time we drove away in our new vehicle. I have bought from Koons Honda in the past and I was just as satisfied with this lease as I was with my previous purchase 6 years ago. More

I've waited write a while to write this review, but I can't put it off any more. The short version is that the experience of buying a new car from this dealership was so awful that there is simply nothi can't put it off any more. The short version is that the experience of buying a new car from this dealership was so awful that there is simply nothing they could conceivably do to make us go back. Maybe I've been spoiled by Carmax (I am on my second car from them), but the experience of replacing my wife's car from Koon's was just terrible. If you are looking for a car, don't go here, period. If you want to know why, here are the big things that that went wrong with our Koon's experience: 1. It took us almost 5 hours over two days to pay cash for a car that they had on the lot. They dragged out the price negotiation for 2.5 hours when we had an offer from another dealership that we were simply asking them to meet (nearly MSRP even!), then when we came back the next day to pick up the car it took another 2.5 hours, and we weren't even getting financing! 2. Why, you might ask, did we come back the next day at all? Simply put, the salesman tried to pull a bait and switch. After negotiating a price for an automatic car, they pulled around a manual. When we pointed that out, they claimed that the automatic would be more expensive (which isn't even correct, manuals are usually several hundred more). When we refused and pointed out that we had been negotiating over an automatic, they suddenly realized that they didn't have one on their lot, so they had to get one from another location for us the next morning. 3. They gave us the hard sell on EVERYTHING. When I tried to get them to cut short the pitch on the service plan and extended warranty, I was literally scolded ("You don't know what you want, how could you know what you want? You haven't even listened to me!"). 4. At no point were we made to feel like we were valued customers about to spend thousands of dollars. In fact, the overwhelming feeling we got from the entire staff was that they were doing us a favor by selling us a car. I could go on, but if that's not enough to make you go somewhere I else then the other little things won't make a difference. More

I had bought a 2006 Honda Civic Ex on 24th October,2009. There were dents on the car, before i agreed to purchase it, these two people told me that these dents can be removed and they will do it for me, if There were dents on the car, before i agreed to purchase it, these two people told me that these dents can be removed and they will do it for me, if i leave the car here the next working day. I agreed to that and left it on 24th of october itself and then, came to pick it up on 29th October, 2009. But, there was no attention paid to the dents and these two people responsible for it, did not know, why the work on the dents was not done. And moreover, to add to it, they brought it from the service center and when, i took a look at the car, there was some paint marks on my trunk. And they do not know the reason for it. They acted really irresponsible. They did not show respect to the customer. And the worst part of it was Mr. Mustafa, let me drive-off with the car, without any temporary title. And he came near my car to bid me bye, and later when i called him over the phone, because i realised at my home that i drove-off without a tag(number plate), he tries to blame it on me. I would suggest you to think twice before going to the dealership, and even if you go, think thrice before you try to meet these two people. More

To begin, this is the first time I have ever felt compelled to take the effort to write a review (positive or negative) for anything, product or service. My experience with new car sales at Koons Ho compelled to take the effort to write a review (positive or negative) for anything, product or service. My experience with new car sales at Koons Honda was the absolute worst I have encountered (I have been to several DC area Honda dealerships.) I test drove the car I wanted and sat down, ready to buy. For starters, the salesperson didn't quote any price to me at all (not the MSRP, nor the price the dealership was offering), and tried to find out what I was willing to pay per month, and what length of loan I wanted. I know that dealers often do this, but I firmly reiterated that I was more concerned with nailing down a price for the vehicle. She asked us what other dealers had offered us, and we responded with our ideal price. I had done research with dealer offers and a True Market Value report, so I know that price I asked was, while on the low side, not unreasonable. The salesperson scoffed (yes, scoffed!) and told us the price was unreasonable. We asked (respectfully) what price the dealer could offer, and she went to discuss with the manager. (In my experience, this is where the dealer comes back saying, "Well, can't do your price, but I could sell it to you for...") She returned with the manager, who said (my best recollection of the wording), "I just wanted to say that I heard the price you wanted, and I can't really sell it at that price, so thanks for coming in. Bye." After we got over our shock at his response, we explained that there must have been some misunderstanding, and that we were interested to hear the dealer's best price. The manager gave us the spiel about low profit margin, supply and demand, etc. (that's fine, I've heard it before), and then quoted us, essentially, MSRP. We asked him (respectfully) if he could knock the price down $400, and he came back with an offer knocking the price down $250. He stuck his hand abruptly in our faces and said, "Thanks for coming in. If you want to take the offer, let her know," and then left. To be honest, I was willing to buy the car at that price, but after the cold and curt attitude of the staff, I wouldn't buy a car from that dealer for any price. Needless to say, we didn't take the offer. It's hard to capture in words, but the attitude of both employees throughout the process was haughty and disrespectful. There were none of the smiles and friendly words I have encountered at other dealerships. I have been at other dealers where, after 2+ hours of looking and negotiation, I ended up not being ready to buy. The salespeople were courteous and friendly throughout the entire process, even as I was leaving emptyhanded. During my 45 minutes in Koons Honda, I was treated as an inconvenience and with a complete lack of common courtesy and respect. I was friendly and respectful the entire time I was there, never belligerent. I understand that Koons is a large dealership and probably has high customer traffic. I don't believe that this is an excuse for treating customers without the slightest modicum of respect. In my opinion, common decency and a friendly attitude are more than good manners, they are good business. I've read the responses Koons gives its negative reviews, and I'm not interested in hearing their excuses or explanations. There is no excuse for that kind of treatment. More

Kristen was clear and to the point in explaining the recommended service needs. She was not overly aggressive trying to make us service it right away. She was knowledgeable on the subject. The time take recommended service needs. She was not overly aggressive trying to make us service it right away. She was knowledgeable on the subject. The time taken was exactly as she had initially informed us. Overall it was a pleasant experience. More