Joyce Koons Honda

Typical and unhappy experience in my case Started on internet; was told I could have military discount (never mentioning "only if you finance with Honda); then on site passed to young sales pe Started on internet; was told I could have military discount (never mentioning "only if you finance with Honda); then on site passed to young sales person then to sales manager who turns out to be service manager. Denied military discount of $500. Low balled on trade-in. I never learn to just walk out the door because we love Hondas especially the minivans. This was the third car we bought from Koons. Finally, the young man who assisted during the sale and delivered the car to my house was interrupted by his manager at least three times while signing of papers during closing. Young man apparently was trying to please everyone but was pleasing no one. Why did I buy from Koons? I have asked myself that several times. I wanted to buy there because it's 10 minutes from my home and has? (had) a great service department when I had pervious Hondas. To potential buyers I say just beware, Koons is no different than any of the other dealers. More

Recent Service Experience was great. Picked up my Honda, serviced it, and returned it to my house. I had oil changed, tires rotated, and everything was done without Experience was great. Picked up my Honda, serviced it, and returned it to my house. I had oil changed, tires rotated, and everything was done without any problems. More

very satisfied with the servicevery helpful and very satisfied with the service very helpful and friendly staff would definitely go back and refer service was fast five star to all t very satisfied with the service very helpful and friendly staff would definitely go back and refer service was fast five star to all thank you More

Worst Ethics I have ever Seen We purchased a brand new top of the line Honda Accord on 5/22/20 for my now deceased husband. He had a major medical event 6 days after the purchase o We purchased a brand new top of the line Honda Accord on 5/22/20 for my now deceased husband. He had a major medical event 6 days after the purchase of this vehicle that ultimately led to his death. This dealership would offer no options to take back the car. They kept giving me the run around on who to talk to and ultimately gave me no options. It is the worst business model and ethics that I have ever witnessed. I would not recommend this dealership to my worst enemy. More

Due to an accident, I have had to purchase 2 Hondas from Koons Honda in Manassas. While I thought my first buying experience was a great one, my second was even better. The sales team at Koons was awesome a Koons Honda in Manassas. While I thought my first buying experience was a great one, my second was even better. The sales team at Koons was awesome and the sales manager Tim Welton went out of his way to help me with taking care of things with my first vehicle that was totaled. It has been a rough two weeks and Tim has been the only person out of Insurance companies, Lawyers, Rental car companies to say “Don’t worry, ill take care fo it.” And he did. I will be back to Joyce Koons for all my new car purchases in the future. Jpe More

Buying a new vehicle at Joyce Koons Honda was a no brainer! Purchasing a car from Joyce Koons Honda was NOT a difficult decision. This was my third purchase and it was a no brainer. The sales staff is incredibl Purchasing a car from Joyce Koons Honda was NOT a difficult decision. This was my third purchase and it was a no brainer. The sales staff is incredible. My Honda sales person, Daymon was amazing and walked me through the process with such ease, making it simple, fast and painless. I would highly recommend this dealership to anyone. More

Scheduled a pickup service appointment for my Honda Civic. The staff who picked up my car was well aware of the current Covid19 situation and was wearing face mask and gloves while adhering all social Civic. The staff who picked up my car was well aware of the current Covid19 situation and was wearing face mask and gloves while adhering all social distancing rules. The service overall was great and they even performed emission check, which was due soon, for free. The car was returned with 4 hours and in great condition. More

We went in late and the sales staff was great. They took the time to explain everything with the price and the deal we were working on. And in the end nothing was hidden from the price we agreed on. They to the time to explain everything with the price and the deal we were working on. And in the end nothing was hidden from the price we agreed on. They took the time to go through all the features of the new car. I’ve bought several Hondas, from another dealership, and this Is the first time somebody sat in the car with me and went through the options, and settings. And the sales manager Tim was great. Very nice guy. And has been helping me out since I purchased my CRV. The day after I purchased my CRV I was T-boned intersection it was totaled. I will be going back there to buy another one very soon. not only did the CRV save my family, but the sales staff there was awesome. More

Loved the idea of a concierge service during the pandemic. A new loaner car was left in my driveway. However, what normally takes 2 working hours (inspection sticker/emissions test/oil change took pandemic. A new loaner car was left in my driveway. However, what normally takes 2 working hours (inspection sticker/emissions test/oil change took 8 working hours (overnight) before my car was returned to me. More

I brought my Honda CRV for 1st service. I called the Service Center and spoke with Mr. Mo Meghane. He was very polite, courteous and customer oriented. He gave me appointment and we took o I called the Service Center and spoke with Mr. Mo Meghane. He was very polite, courteous and customer oriented. He gave me appointment and we took our car there for service and state inspection which was done the same day. I highly recommend Mo Meghane because he is very pleasant, knowledge and helpful. More