Joyce Koons Honda

Great Car Buying Experience and Best Deal Started working with the dealership online. I was corresponding with Gabriel and Tim thru emails to negotiate the price for the 2020 Honda CR-V Tourin Started working with the dealership online. I was corresponding with Gabriel and Tim thru emails to negotiate the price for the 2020 Honda CR-V Touring. I was working with 3 other dealerships in my area and those dealerships said they cannot beat what Joyce Koons gave me. So needless to say I bought my car from Joyce Koons. For my trade in, 2015 Nissan Pathfinder, I dealt with Sunny and he gave an OK value. My opinion, it could be more especially when I got a higher offer from a Nissan dealership. Apparently, he had to contact the GM just to increase what he originally offered. Since I got a good deal on the CR-V, I went ahead traded my car with them. I felt like they simply moved numbers around, since I negotiated hard to get a good price on the new car, they decided to recoup their "lost" from my trade in. I guess the dealership has to get their profit some where, some how. I'm looking forward with dealing with their Service Department in the near future, since Joyce Koons provides a 2-year free maintenance. More

Joyce Koons Honda gave me the best deal on my 2020 Odyssey! I spent a week responding to emails from four Honda dealers responding to my online research with TrueCar. ;Not satisfied with their offers, I went on I spent a week responding to emails from four Honda dealers responding to my online research with TrueCar. ;Not satisfied with their offers, I went online to Joyce Koons Honda website. While I was on vacation in Ocean City, Md, salesman Kabir Lakroune, at Koons Honda, contacted me, I could tell he knew how to get my business. He researched to find all incentives he could add to sweeten the deal. The deal I received at Joyce Koons Honda beat 'best deals' the TrueCar dealers offered. I made a special trip from my vacation in Ocean City, Md to purchase my 2020 Odyssey. Kabir was honest and went out of his way to find the vehicle my wife and I wanted. I highly recommend seeing Kabir for the best Honda deal in all of Virginia! More

Outstanding Koons Honda Service in new CR-V hybrid purchase Extremely pleased with the purchase of our new CR-V hybrid. Very impressed and appreciative that Koons Honda was able, in the current pandemic situat Extremely pleased with the purchase of our new CR-V hybrid. Very impressed and appreciative that Koons Honda was able, in the current pandemic situation, to provide a vehicle to test drive, do an appraisal for our trade-in, and then consummate the final sale all from the comfort of our home without us having to visit the dealership. More

Painless and a Good Deal Purchased a new 2020 Honda Civic EX-L and could not have been an easier process. Called the dealership and Daymon took it from there. We settled on Purchased a new 2020 Honda Civic EX-L and could not have been an easier process. Called the dealership and Daymon took it from there. We settled on a great price, then he drove the vehicle to my home (70+ mile drive), we filled out the paperwork and that was it. Very efficient dealership and Daymon was really outstanding. Literally went the extra mile(s) for us! -Steve More

I was very pleased with the sale associates Jennifer, and Gaberial. They were absolutely fantastic, honest and thourgh about what would take place, when and how. They greated me as I arrived, they even had t Gaberial. They were absolutely fantastic, honest and thourgh about what would take place, when and how. They greated me as I arrived, they even had the vehicle already pulled up front ready for us. Even the gentleman in the business office was great. He let me know all that was offered, but was not pushy. Best car buying experience I ever had in my last 27 years of buying new cars. I would highly if you're in the market for purchasing a new vehicle that you check out Jenny and Gaberial at Joyce Koons Honda. It was worth my trip for sure!!! More

Inspection I always bring my car to Joyce Koons for service on my cars and this time I was very surprised that I was only there for maybe half hour for the inspe I always bring my car to Joyce Koons for service on my cars and this time I was very surprised that I was only there for maybe half hour for the inspection. More

My experience with the dealership was great. The overall team was informative and attentive. Mr. Girma did a great job to find me the car I wanted to buy. I highly recommend him as a sales person in this de team was informative and attentive. Mr. Girma did a great job to find me the car I wanted to buy. I highly recommend him as a sales person in this dealership. More

Excellent customer service these guys are amazing Mr sunny and Dairus both are professional and courteous price they gave us for odessey EX-L nav Res was lower In our area we almost check 5 different de sunny and Dairus both are professional and courteous price they gave us for odessey EX-L nav Res was lower In our area we almost check 5 different dealers. More

It's a Matter of Trust All repairs and service visits for my Honda is done through Joyce Koons Honda. I trust Kelly (service rep.) to advise me truthfully and to offer the b All repairs and service visits for my Honda is done through Joyce Koons Honda. I trust Kelly (service rep.) to advise me truthfully and to offer the best prices for that service. It means so much to know that I have a vehicle that I know will run without issue, and that is because of the excellent service department of Joyce Koons Honda. More

Always trying to sell me something I don't need I had a 3pm appt, I left the facility at 6pm. I don't know if why it took so long for oil change and inspection. I also had a possible nail in my ti I had a 3pm appt, I left the facility at 6pm. I don't know if why it took so long for oil change and inspection. I also had a possible nail in my tire. They went straight to "you need a new tire". I asked for a plug, like they had done for my last nail and they said it was impossible. I showed them exactly where it was on the previous tire, and that one was closer to the edge than the current tire issue. They claimed it wasn't Honda approved and not done at this facility. I told them to check my records because it most certainly was. Then the mechanic confessed he didn't know how to do that fix. Another mechanic stepped up and said he could do it. They didn't like to do it, but he could. I get that, but give me the consumer the option. I won't hold it against you if I make the wrong decision. Finally, the nail hadn't punctured the tire at all and thus my leak was unknown. Then the service manager tried to charge me for the oil change, which in my purchase is free for life. I like thoroughness and honesty, not how much can I get you to spend today. More