Joyce Koons Honda

Excellent car buying experience My recent experience in buying a new car from Joyce Koons Honda of Manassas was far better than any of my many previous ones. I have been buying cars My recent experience in buying a new car from Joyce Koons Honda of Manassas was far better than any of my many previous ones. I have been buying cars since the 1950s and I dread the process. This time it was actually a pleasant experience made more so by sales representative CJ Zhu. CJ was up on every technical aspect of the vehicle and took every opportunity to explain, show and teach me how to operate all the technology and how to integrate my new-to-me smart phone with the features of the car. He good-naturedly answered questions that I had to ask several times due to my 79-year-old memory. He spent the whole day with me, having to obtain the car of my color-choice from another lot. He also provided candid assessments of various service plans and optional add-ons. When I stated a desired range of monthly payments, CJ and the manager actually came in a little lower. I was more than a little surprised and certainly gratified. I got what is turning out to be a great car, the Hybrid 2020 Insight, and actually enjoyed the process. Go to Joyce Koons to buy a car, and look for CJ at his desk in the corner of the show room. More

I went there for two air-bag recalls. They took 2 hours to do that and it was more than half hour than promised. In had clearly mentioned both the recalls in my online appointment, but they did not read my to do that and it was more than half hour than promised. In had clearly mentioned both the recalls in my online appointment, but they did not read my notes. Otherwise they chatted with me on the phone about the ETA on the service which was good. More

Great Place They did a great job getting us in and out with great work. Peter took care of our needs with professionalism and courtesy. Part needed came in the ne They did a great job getting us in and out with great work. Peter took care of our needs with professionalism and courtesy. Part needed came in the next day and we were back on the road! More

First Experience Was Good Recently I got my 2020 Honda CRV EX from these guys and so far everything's good. This was my first vehicle purchase experience in the dealership. I d Recently I got my 2020 Honda CRV EX from these guys and so far everything's good. This was my first vehicle purchase experience in the dealership. I don't actually have a reference for what's good and what's bad, but after talking about my overall experience with people around me and comparing the price I had to pay with others, it seems that I had a pretty good deal. I was offered an internet price which was already a lot lesser than the MSRP. It was quite astonishing that I couldn't further lower it down by a single dollar even though I tried to talk my way through for hours. They were super solid on their pricing. For now, I belong to a 'Happy Customer' category. But, things can always change. Let's see. More

Darius in sales was great to work with. Very good fella. Some hours with his supervisor going back and forth on price, but wasn't too bad. Darius brought both the car and paperwork to my house, which was Some hours with his supervisor going back and forth on price, but wasn't too bad. Darius brought both the car and paperwork to my house, which was great. More

Sales staff excellent. Fair deal without pressure. Finance took too long trying to sell extra coverage. Dealer installed options service took too long. Special order parts were not completely ordered Finance took too long trying to sell extra coverage. Dealer installed options service took too long. Special order parts were not completely ordered More

Great experience purchasing a new Honda Pilot. Worked with Darius. He was awesome!! Attentive, friendly, low drama, direct, transparent and easy to work with. Had the deal done over email before we walke with Darius. He was awesome!! Attentive, friendly, low drama, direct, transparent and easy to work with. Had the deal done over email before we walked in the door. Was in and out in less than 3 hours. Best car buying experience yet! :) More

Overall, I have received excellent service for my 2003 Honda CR-V, along with a 10% military/veterans discount. However, last month the flushing of the power-steering and brake fluids left a fluid order t Honda CR-V, along with a 10% military/veterans discount. However, last month the flushing of the power-steering and brake fluids left a fluid order that took about a week to go away. More

The worst. Bought a new car here, tailgate door not closing flush. Dealer says, 4 days after buying car, "oh, just aesthetic" won't fix. Really? A new car and you won't adjust? So much for service. closing flush. Dealer says, 4 days after buying car, "oh, just aesthetic" won't fix. Really? A new car and you won't adjust? So much for service. More

Whenever any of our three Hondas (2 CRV's and 1Accord) need any sort of service, my first call is to Joyce Koons Honda Service. Tyson Farina has been our go-to guy for several years. If there's ever an is need any sort of service, my first call is to Joyce Koons Honda Service. Tyson Farina has been our go-to guy for several years. If there's ever an issue or problem, he finds a way to fix it and keep us satisfied. More