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Joyce Koons Honda
Manassas, VA
3,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,014 Reviews of Joyce Koons Honda
February 13, 2020
Incompetence or Fraud? I brought my car in for an oil change. They called and told me I needed two new axles. I took my car to another mechanic. The power steering pump w I brought my car in for an oil change. They called and told me I needed two new axles. I took my car to another mechanic. The power steering pump was leaking (which Koons did mention) and had leaked onto the axles and a belt that Koons wanted to replace. Problem solved by wiping with a rag and not a $1000+ repair. Manager still hasn't called do discuss. There has been bad communication from the start and many other annoyances. The axels is just the most egregious. But they e-mailed me a request to review them so here it is. More
by drlori
Employees Worked With
Karen Huntington
February 06, 2020
Hassle free purchase did not have to bargain.Sales person was wonderful explained most of the features on my vehicle. He also followed through after the purchase and logged help if I need any. was wonderful explained most of the features on my vehicle. He also followed through after the purchase and logged help if I need any. More
by Kh
Employees Worked With
Mansour Assadpour, Doug Miller, Fernando Lacayo
January 31, 2020
We bought a new Honda Pilot and Greg Mann made it the easiest and smoothest purchase ever!! We will definitely be back! And we will recommend him and Koons to friends and family. Thanks!! easiest and smoothest purchase ever!! We will definitely be back! And we will recommend him and Koons to friends and family. Thanks!! More
by sharonbalda
Employees Worked With
Greg Mann
January 30, 2020
they only care about selling the car not about the they only care about selling the car not about the customer and trying to sell another stuff I am not recommended chop and another dealer they only care about selling the car not about the customer and trying to sell another stuff I am not recommended chop and another dealer More
by Roxanahuerzo
Employees Worked With
Rebecca Salyer
January 27, 2020
Extremely happy! Great sales crew!!! The manager Bob Thompson was extremely helpful with all the transaction! Very thoughtful finance adviser, he took the time to ge Great sales crew!!! The manager Bob Thompson was extremely helpful with all the transaction! Very thoughtful finance adviser, he took the time to get me the best interest and a great deal! I highly recommend Joyce Koons Honda! More
by Dully Jimenez
Employees Worked With
Bob Thompson, Sunny Haque, Rebecca Salyer, Diego Gonzalez
January 25, 2020
Great Sales Team I experienced a great team who answered all my questions and sought answers when they didn't have them immediately. I got a good deal that exceeded o I experienced a great team who answered all my questions and sought answers when they didn't have them immediately. I got a good deal that exceeded other Honda dealers I had been to. This is the second Honda bought from Joyce Koons, both were excellent cars. More
by rick.fuller
Employees Worked With
Sunny Haque, Flo Azo, Jenish KC
January 23, 2020
We ended up buying from a different dealership but I just wanted to thank Jag for providing amazing customer service while we test drove a few cars. He was very personable and professional. Thank you sir!! wanted to thank Jag for providing amazing customer service while we test drove a few cars. He was very personable and professional. Thank you sir!! More
by Adam W.
Employees Worked With
Singh Jagjot
January 23, 2020
Stolen sunglasses after concierge service I recently had my car serviced and used the concierge service they offered, which picks up my car and returns it after service. While the service rep I recently had my car serviced and used the concierge service they offered, which picks up my car and returns it after service. While the service rep was helpful and service went okay I did notice something that will keep me from returning to this dealership or recommending them to anyone I know. I had a pair of sunglasses mysteriously go missing right after my car was returned to me. I keep my sunglasses in the sunglass holder and never remove them from my car. I used my sunglasses on sunday, had my car serviced on monday, and noticed them missing monday evening. The only people to drive my car during that time period were the ones from the dealership and myself. I've called multiple times trying to see if anyone had information on this and they've never returned my calls. It may seem insignificant having sunglasses go missing, but the fact that they would go through my personal belongings and not try to help is disappointing and worrisome. More
by ran913
Employees Worked With
Peter Parlier Jr
