Joyce Koons Honda

Thank you Just wanted to thank you Tony for another incredible service experience! Tyson Farina was attentive and personable . My Honda lease is ending soon s Just wanted to thank you Tony for another incredible service experience! Tyson Farina was attentive and personable . My Honda lease is ending soon so I will be looking at perhaps another lease with Honda. I will bring my car there for service every time More

Pre-owned Pilot We came into replace our 2006 Pilot with a preowned one. However, the price and warranties on a 2019 model were too attractive to pass up. Our new P We came into replace our 2006 Pilot with a preowned one. However, the price and warranties on a 2019 model were too attractive to pass up. Our new Pilot has all the features of the old and many new ones that we were looking for. More

Great service at a reasonable price I needed an alternator replaced in my Civic, which has 200K miles. I dropped it off on a Friday evening and it was ready the next day at about 4 pm. I needed an alternator replaced in my Civic, which has 200K miles. I dropped it off on a Friday evening and it was ready the next day at about 4 pm. Total cost: $1100. More

Great Experience For me, buying a car has been a lot like going to the dentist. I never want to do it, but I know that I need to buy a car. The best I hoped for was For me, buying a car has been a lot like going to the dentist. I never want to do it, but I know that I need to buy a car. The best I hoped for was that it wouldn't be absolutely miserable. Buying from Koons Honda, however, made me think maybe I'll go hang out at the dealership. I don't know that I'll ever feel that way about the dentist. I did my research online and Koons salespeople were great to work with. The price was fair. There was no car buyer haggling. It was a pleasant experience. I will be back the next time I need to buy a car. My only complaint is that even after we agreed to terms, it took another 3.5 hours to drive away with my new car. If I had a recommendation to the dealership it would be to streamline that process. More

Excellent Customer Services. Got my car in for Safety Inspection & Emission Inspection, no reservation,no problem. Never have to wait long, Service Adviser was always friendly, w Got my car in for Safety Inspection & Emission Inspection, no reservation,no problem. Never have to wait long, Service Adviser was always friendly, waiting room was clean. Overall customer services is excellent! More

Pleasant and effective experience for servicing Service I received for my 2018 Odyssey at Joyce Koons Honda is excellent, highly professional, on time as promised. The service personnel were attenti Service I received for my 2018 Odyssey at Joyce Koons Honda is excellent, highly professional, on time as promised. The service personnel were attentive and caring. More

excellent great communication, clean waiting room, and very friendly personnel. The air conditioning works great. We also did an inspection, oil change, air fi great communication, clean waiting room, and very friendly personnel. The air conditioning works great. We also did an inspection, oil change, air filter inside the car. More

Great experience. From Sales through Service the experience is always first rate. Clean showroom and service department coupled with a courteous, professional staff a From Sales through Service the experience is always first rate. Clean showroom and service department coupled with a courteous, professional staff at every level. I am a satisfied customer! More

Purchasing my Honda CRV Miriame Djouara provided excellent customer service, working with me to obtain the best possible deal on the purchase of my Honda CRV. I will recomme Miriame Djouara provided excellent customer service, working with me to obtain the best possible deal on the purchase of my Honda CRV. I will recommend her to anyone looking for a vehicle. More

Bad Customer Service As a buyer you have a choice stick with the brand Honda but I wouldn't recommend using this dealership to buy it. They are very rude and have no sense As a buyer you have a choice stick with the brand Honda but I wouldn't recommend using this dealership to buy it. They are very rude and have no sense of customer service specially if they make a mistake. They certainly do not listen. I am still shocked of the emails and text message I received from this dealership to correct their issue. They were very directive on the phone. Now I am left with a car that I did not originally buy and know the details of the finance and was definitely cheated on my trade-in and transaction. Anyway I have lost but to others - avoid this dealership!! More