Joyce Koons Honda

Service completed ahead of schedule during a busy time 5000 mile service plus state inspection completed ahead of schedule including brief car wash. Checkout was efficient and reviewed all service complete 5000 mile service plus state inspection completed ahead of schedule including brief car wash. Checkout was efficient and reviewed all service completed this time appropriately More

Once I got to the right person, things were good. Had my new Honda CRV recently serviced for the first time. Roland was great to work with. He helped get an major issue with my Honda Care coverage res Had my new Honda CRV recently serviced for the first time. Roland was great to work with. He helped get an major issue with my Honda Care coverage resolved, which I greatly apprecaited. However, the process to get thru to Roland when I called in was my least favorite part of the experience. I submitted an email request to schedule my service and I had a few questions and someone was supposed to call me back about scheduling my visit. No one did. So I called myself and the back and forth between various people was very frustrating. The lady in scheduling sound so sour and just over her job, that when she told me she needed to transfer me I was actually grateful. Now I know this is a very busy dealership/service center, but I've worked a call center job and know how "soul sucking" it can be some days but at least having some pleasantness to your voice/tone would go a long way when you talk to customers. More

Too many steps to having to get a brand new vehicle repaired I was very pleased at first Until an issue was not fixed asap like I was promised it would be. I have a leaking gasket on the rear left tail light. I I was very pleased at first Until an issue was not fixed asap like I was promised it would be. I have a leaking gasket on the rear left tail light. I was promised it would clear up or I could take it to a closer Honda dealership to have it repaired. I scheduled with Hagerstown Honda, much closer to me and they refused to fix; they said it needed to be done by the original dealership. Time off work, wasted gas and added miles for that trip, then I had to call Honda care and start a claim. I started that and then could not reach the case manager so I left 2 messages and finally received a call back that this was not a warranty item so it should have been fixed before I purchased the vehicle. I had to make an appointment back at Joyce koons and waste more time, money, and rack up more miles on the brand new car to sit at joyce koons for 2.5 hours while they looked over the issue. I was never met by the service manager/advisor of my cars progress. I asked about the progress of my car twice and then the sales desk took me directly to the gentleman overseeing the status of my car and he then asked if I would like a complimentary car wash and I said yes and he also informed me that they did not have the part so I would have to return once again and this is a 1.5hour drive for me. When I was told my car was ready for that day I went out to it and realized it was not washed at all. Now I have to come back down again to have the part installed when they classified it as a bad or old gasket; This is a 2018. I'd like to know why there are any bad parts on this car at all. I think with all the time, money, and Miles I should be compensated in some way because this has been a disaster since day one. More

Very efficient service. Like the way they operate. I had purchased a new Honda and it needed some cleaning after a protective barrier was added. It was cleaned to my satisfaction. I was impressed how I had purchased a new Honda and it needed some cleaning after a protective barrier was added. It was cleaned to my satisfaction. I was impressed how the service tech kept in touch with me about the progress of the service. More

Great service I would recommend servicing your car here. The staff are very friendly and helpful. I would certainly be coming back to service my car here again. I would recommend servicing your car here. The staff are very friendly and helpful. I would certainly be coming back to service my car here again. More

New car lease Finance experience 5 stars did not remember the name of the employee The sales manager Tim was professional and 5 stars Hooray Honda of Manassas for a Finance experience 5 stars did not remember the name of the employee The sales manager Tim was professional and 5 stars Hooray Honda of Manassas for a new car leased driver More

Vehicle maintenance I always look forward to my appointments at this dealership, they keep you informed, clean waiting areas, strong WiFi which helps to basically continu I always look forward to my appointments at this dealership, they keep you informed, clean waiting areas, strong WiFi which helps to basically continue working while your car is being worked on. I just can’t say enough good things about this dealership. More

Great Service Brad Burch and Roland Murphy did a great job of servicing our Odyssey! They gave us options on our repair and let us know future maintenance needs. I Brad Burch and Roland Murphy did a great job of servicing our Odyssey! They gave us options on our repair and let us know future maintenance needs. It's nice to have people you trust helping you out! More

Back on the road! Our CRV experienced a failed water pump at 12k miles. The Koons team responded quickly and professionally to repair the vehicle and get us back on th Our CRV experienced a failed water pump at 12k miles. The Koons team responded quickly and professionally to repair the vehicle and get us back on the road ASAP! THANKS! More

Honda CRV from Joyce Koons Honda We bought a 2018 Honda CRV from Joyce Koons Honda in late August. We were greeted quickly and always treated courteously. We made several visits t We bought a 2018 Honda CRV from Joyce Koons Honda in late August. We were greeted quickly and always treated courteously. We made several visits to check inventory and test drive the vehicle. Our salesman, Greg Mann, was extremely helpful and patient as we went through options and worked out a deal. More