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Napleton Northlake KIA - Service Center

Palm Beach Gardens, FL

4.4
108 Reviews
Call Service Center (561) 285-2325

108 Reviews of Napleton Northlake KIA - Service Center

Sort by
July 22, 2022

The staff did a fantastic job. The scheduling, promptness, attention to detail and courtesy of the body shop personnel was outstanding as was the quality of work performed. More

by M Dittrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 27, 2022 -

KIA at Napleton's Northlake responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

Helpful
July 19, 2022

Great experience! ! My service advisor noticed that the car radio wasn’t working properly before I physically saw the car and went ahead and replaced it without me even More

by S Chan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 22, 2022 -

KIA at Napleton's Northlake responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Helpful
July 13, 2022

Big thank you to Napleton Northlake. .. The service department made us feel so welcome and the process was so easy. They have made a customer for life! More

by JS Helm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 18, 2022 -

KIA at Napleton's Northlake responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Helpful
July 13, 2022

The staff kept us updated throughout our repair process and the car was completed faster than expected. Very much appreciated! More

by E Ingram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 18, 2022 -

KIA at Napleton's Northlake responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Helpful
July 13, 2022

I received unprecedented service today at Napleton. My service advisor was empathetic and went above and beyond to assist me. More

by Lucas Cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 18, 2022 -

KIA at Napleton's Northlake responded

Hi Lucas, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Helpful
June 23, 2022

I was greeted as soon as I pulled in, excellent work and my service was completed in under an hour. Highly recommend! More

by Ashley JGreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Helpful
May 26, 2022

Amazing! ! Staff took great care of us. One of my best experiences in dealing with a service center! More

by Kieran G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Helpful
March 09, 2022

I had the pleasure of working with Lynn in Service for some replacements on my new vehicle. Her communication was on par and the car came out as quickly as possible with a smile. I would recommend this de More

by Phoenix3njb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn
Report | Print
Mar 11, 2022 -

KIA at Napleton's Northlake responded

Hello, Thanks for sharing your recent service experience with us, Phoenix3njb! We hope you continue to choose Napleton's Northlake KIA as your first choice for all your vehicle needs.

Helpful
January 20, 2022

Horrible service. This place overcharges and scams. They did an inspection and oil change on my car and said they needed to change the tires. I paid for all the expenses ($900+) and they left the lugnuts lo More

by Natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
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Helpful
January 19, 2022

Great service! Sam provided great assistance. Will be visiting back again. Car was washed and cleaned as well. More

by Rater197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosi Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Sciorsci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roxy Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2022 -

KIA at Napleton's Northlake responded

Hi, thanks for sharing your service experience with us, Rater197! We hope you continue to choose Napleton's Northlake KIA as your first choice for all your vehicle needs.

Helpful
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