Karl Flammer Ford - Service Center

Darlene was great! She was very helpful made sure the shop was getting the work done to ensure I was able to leave by the time I needed to. She has exceptional customer service! shop was getting the work done to ensure I was able to leave by the time I needed to. She has exceptional customer service! More

Darlene has been handling our service needs for the three Fusions that we have purchased over the years at Karl Flammer Ford. She has given excellent service, response to any concerns and completion of all i Fusions that we have purchased over the years at Karl Flammer Ford. She has given excellent service, response to any concerns and completion of all issues with professionalism. More

I always have a great customer experience when getting my vehicle serviced thanks to my service advisor Darlene Wehe. She is always polite and courteous. She takes the time to explain my service requests and vehicle serviced thanks to my service advisor Darlene Wehe. She is always polite and courteous. She takes the time to explain my service requests and makes recommendations when necessary. She takes the time to review my repair sheet with me. Great job Darlene!! More

The fast lane is great. No two weeks out for an oil change. The service advisor was great . He made the experience effort less. Thank you!! change. The service advisor was great . He made the experience effort less. Thank you!! More

My dashboard was damaged somehow during oil change.Not My dashboard was damaged somehow during oil change. Not happy with that! Staff friendly, but not worth a damaged vehicle. Cost was average. Locati My dashboard was damaged somehow during oil change. Not happy with that! Staff friendly, but not worth a damaged vehicle. Cost was average. Location convenient. More

Went thru Darlene for the service. She’s the reason i purchased another vehicle from Karl Flammer. Great service!! The the review won’t take unless it’s twenty five words so let’s try this again. purchased another vehicle from Karl Flammer. Great service!! The the review won’t take unless it’s twenty five words so let’s try this again. More

Darlene always take good care of me and my truck. She is a pleasure to deal with. Always tries her best to make sure all problems are addressed and communicated during the process with phone calls. I don't a pleasure to deal with. Always tries her best to make sure all problems are addressed and communicated during the process with phone calls. I don't know how she has the time to do all the juggling she has to do. The loaner department is very friendly and helpful too. I have been taking my truck there for almost 5 years. Thanks Paul More

The service, as usual, was excellent! I was estimated an hour and a half but my service was done in 40 mins. As I maneuver in society I can see "customer service" is a dying art. But, I have only had PO hour and a half but my service was done in 40 mins. As I maneuver in society I can see "customer service" is a dying art. But, I have only had POSITIVE experiences with Flaammer Ford to this point. Keep up the good work! More

It took a couple of times to figure out the problem but now all seems to be fine. As always, working with Darlene is a dream - she does what she says she will do. now all seems to be fine. As always, working with Darlene is a dream - she does what she says she will do. More

This is the 2nd time I had my 2018 Ford Explorer in for service at Karl Flammer Ford and it's also the 2nd time they've exceeded my expectations. I'd be remiss if I'd write this review without mentioning D service at Karl Flammer Ford and it's also the 2nd time they've exceeded my expectations. I'd be remiss if I'd write this review without mentioning Darlene's (Service Technician) name. Not only is she pleasant, cordial and proficient at what she does... she's what I call an "extra-miler". Simply implied... Darlene makes every effort to exceed expectations of the customer. It's apparent, at least to me, it's not only her professional business acumen that she's committed to but even beyond that, Darlene makes it personal. She's dedicated to driving both professional and personal satisfaction that both speak volumes of herself as well as the dealership. All I can say is... "a big thank you" for what you do and who you are! More