Karl Malone Ford Hailey

My husband took our Ford 150 truck to have tail gate fixed and to have everything checked over as we were going on a road trip with our grandson. We picked up truck and asked how everything checked out. fixed and to have everything checked over as we were going on a road trip with our grandson. We picked up truck and asked how everything checked out. We were told good! My husband asked again did they do a check and we were told yes! Tailgate works but we had to take truck in the next day because of a slow leak in tire as all tire pressure was off. Two days into our trip we had to abort our plans because of clunking noise in front end. My husband is now running around trying to find a place to get it fixed. I am thankful we made it to a relatives in Wa. We understand things happen but really don’t believe truck was inspected or they would have caught tire issue and maybe clunking problem! More

The purchase of the vehicle was great but afterwards the service department is very disappointing. After one week the vehicle went haywire with caution and warning light on just about everything. I took it service department is very disappointing. After one week the vehicle went haywire with caution and warning light on just about everything. I took it in as nothing would work but it was drivable. They scheduled the appointment and I was told they couldn’t duplicate the issues. I received it back with the automatic gear shift now with about 1/2” of play in it. I called to tell them with no concern on their part. I won’t be using them again More

Very friendly and immediate service. I will definitely go back for service, when and if needed again. The technicians were super friendly, also, and very pleasant. go back for service, when and if needed again. The technicians were super friendly, also, and very pleasant. More

Noise My 2013 Expedition was making a noise. I drove up to the Service Department at Silver Creek Ford in Hailey, Idaho. The Service Manager came listened My 2013 Expedition was making a noise. I drove up to the Service Department at Silver Creek Ford in Hailey, Idaho. The Service Manager came listened to the noise; told me what it was. I was scheduled the next day. The work was completed the same day. More

Service Department Rocks When it's warm outside and no snow on the ground, I like to change the oil and filter in my 4runner. But I really can't bring myself to crawl under a When it's warm outside and no snow on the ground, I like to change the oil and filter in my 4runner. But I really can't bring myself to crawl under a snow-dripping car and spend an afternoon getting soaked. That's when I bring my oil and filter into Sawtooth Ford and let them put it up on the rack and service it. They also keep track of brakes and other maintenance items. Great job guys! More

Fast and professional We were traveling from Iowa to Hailey for our sons wedding. Our car began to sound strange, but we weren’t sure what was wrong. We stopped at Silver We were traveling from Iowa to Hailey for our sons wedding. Our car began to sound strange, but we weren’t sure what was wrong. We stopped at Silver creek Ford nd within an hour they checked out our car, found parts gave us a loaner. By noon the next day we had our car back good as new! Thank you Evan Durrant For you’re fast and professional service. Evan even called our mechanic in Iowa to confirm the part warranty. Everyone was very kind and professional More

truck buying experience Great staff help in selecting vehicle and negotiating cost. After-sale help was outstanding even to the point of delivering the truck for accessories. Great staff help in selecting vehicle and negotiating cost. After-sale help was outstanding even to the point of delivering the truck for accessories. It was a very positive experience working with Jeff, Kurt, and rest of the staff. More

Great experience Super nice and easy to work with. Got my new focus and love it. They made it all easy with no crap. I’ve been to quite a few dealerships and this was Super nice and easy to work with. Got my new focus and love it. They made it all easy with no crap. I’ve been to quite a few dealerships and this was by far the best. Keep it up. More

Honest experience From the first contact with Kurt to the purchase of our 2019 Expedition the experience was a pleasure. We drove from Eastern Oregon for our purchase. From the first contact with Kurt to the purchase of our 2019 Expedition the experience was a pleasure. We drove from Eastern Oregon for our purchase. Bonnie in finance made our paperwork time in less than 10 minutes. I would highly recommend speaking with Kurt if you are choosing to purchase a vehicle. More

Lives up to its motto We bought a new Taurus. Our experience supported the dealer’s motto: “We treat you like family.” Low-key, respectful, intelligent treatment - none of We bought a new Taurus. Our experience supported the dealer’s motto: “We treat you like family.” Low-key, respectful, intelligent treatment - none of the theatrics or high pressure often experienced at car dealers. We also have a history of service here, and it likewise reflects a business culture of common sense and personal attention. Can all this survive in 21st century America? We hope so! More