Karl Malone Ford Hailey

UPDATED REVIEW I prefer to shop locally but this dealer was the only dealer that had the exact truck I wanted! I made the trip from Montana and at the time they were I prefer to shop locally but this dealer was the only dealer that had the exact truck I wanted! I made the trip from Montana and at the time they were fair to work with. Fair enough for me to spend $36,000.00 on pickup! When I purchased the vehicle I made it known that I MUST have a spare key!!!! The key was not available at the time of purchase but I was told by Kurt the General Manager "not to worry, I know the person that traded this truck in prior to you purchasing it. I will DEFINITELY get you the spare key" Since that day I have personally contacted Kurt on three different occasions via telephone.... over and over I was told don't worry I'm gonna get that key to you... I have tried contacting Brandon the owner and I'm told he does not have a voicemail and they refuse to give me his number or put me in contact with him, instead they will "put a note in front of him to contact me ASAP" this is where the update begins, after posting these reviews the owner contacted me. This was nice to see that these reviews do make some sort of difference for the customer. Anyway, they never did track the key down but they did pay for another key to be made, and provided me with a check to make up for the time and stress I went through because I did not have a spare key (long story...). This was great! up until the point when Kurt proceeded to call me a liar during our conference call with Kurt, Brandon, and myself. This only made the situation worse for me! To be called a Liar! kurt saying "I never said I knew the guy that traded in that truck in, your lying about that"..... what are you thinking? if that was the case why would I ever ask you repeatedly to get me a spare key and you repeatedly told me "I called, or I texted, or oh I got ahold of him but he's on vacation, he's gonna search his entire house when he gets back" KURT if I am lying then it would simply be my fault that I didn't have a spare key and there is no way your company would be responsible! Unbelievable! it is for this reason Kurt and Brandon that I still do not recommend this dealer to anyone! Thank you for paying for a spare key that I was promised, and thank you for the money that aided in retrieving the vehicle, but you simply don't call your customers liars!!! More

Don't purchase here. The honesty, integrity and customer service is well below acceptable, if i could have a do over I would not purchase from Goode Motors. Strictly perso The honesty, integrity and customer service is well below acceptable, if i could have a do over I would not purchase from Goode Motors. Strictly personal pocket motivated. horrible response time. More

Great Dealership!! I couldn't have asked for any better service than what I received at Silvercreek Ford and Hailey Idaho. I appreciate all the hard work that each team I couldn't have asked for any better service than what I received at Silvercreek Ford and Hailey Idaho. I appreciate all the hard work that each team member put in an order to get me in the vehicle that I now am but I would like to thank Jeff a whole lot for all the service to be provided for me. He went out of his way numerous times to make sure that I was happy! Thanks again!!! More

Great Service! The team at Silver Creek Ford is exceptional! From start to finish Jeff Moll was there to answer all my questions and make my car shopping experience The team at Silver Creek Ford is exceptional! From start to finish Jeff Moll was there to answer all my questions and make my car shopping experience enjoyable. I would highly recommend going to Silver Creek Ford the next time you are looking for a new or pre-owned vehicle! More

Great Service I have always had great service at SilverCreek and feel like these folks have my best interests at heart, especially Clyde Shupe. Thanks to the sales I have always had great service at SilverCreek and feel like these folks have my best interests at heart, especially Clyde Shupe. Thanks to the sales and service departments and everyone at SilverCreek. More