Karl Malone Toyota

Great experience! We just purchased a Toyota Highlander from Karl Malone Toyota. From the moment I first entered the dealership through the purchase of the car a few da We just purchased a Toyota Highlander from Karl Malone Toyota. From the moment I first entered the dealership through the purchase of the car a few days later, this was a great experience. Robert Fox, who helped us, was courteous, knowledgeable, and helpful. Everyone else from the dealership that we interacted with was the same way; pleasant and helpful. And, oh yeah, we love the car. More

abuse and deception -5 stars awful attempt to by a Camry Draper I had a horrible 2 day ordeal at Karl Malone Toyota. My daughter had found a camry that she liked and my wife wa awful attempt to by a Camry Draper I had a horrible 2 day ordeal at Karl Malone Toyota. My daughter had found a camry that she liked and my wife was quoted $5900 I took time off work to have it checked by my mechanic and came back to talk. he noted my concerns and the $5990 he had previously quoted on his negotiation sheet. after the obligatory wait he came back saying not only could they not honor the quote but it would be $9990 the edmunds number for the car is $6100 for great condition this car is decent at best. I told Matt i was disappointed we had been deceived and he had wasted a significant about of my time and walked out. I came back a few minutes later and asked for the general Manager i was directed to the sales manager who didn't even bother to step out of his bull pen he not only didn't even attempt to apologize for the deception but proceeded to berate me using foul language to impress his peers. . I went in with decent expectations of dealing with a reputable business. I will not be going back I could go to low book sales if I wanted abuse and deception. More

Excellent Service!!! Excellent experience from TJ, our salesguy through Arkan and with Akim. Def recommend!!! Just bought my wife a Sequioa and they were great through the Excellent experience from TJ, our salesguy through Arkan and with Akim. Def recommend!!! Just bought my wife a Sequioa and they were great through the entire process! More

Very poor service the worst experience, untrustworthy 1. There sales took advantage of me. 2. Their finance took advantage of me. 3. Management in a fake and lying way acted like they could fix the issu 1. There sales took advantage of me. 2. Their finance took advantage of me. 3. Management in a fake and lying way acted like they could fix the issues but did not and deceived me. 4. This is a horrible place to buy a vehicle. I was taken advantage of by their finance by explaining a expensive warranty in a way that seemed needed. when I attempted to resolve the issue after I read the documents sent to me I was put off and never called back. I left at least 7 voicemails and was repeatedly put directly to voicemail on every call. When I tried to speak to others in finance I was told I had to speak to Ryan who was the person I had work with. after weeks of no response and continued avoidance I signed the documents with fear I would not get my plates sent to me in time. 5 days after I had sent the paper work back I received a very robotic like voicemail (don't recall the actual call even coming through ) saying "Give me call if you need to" I was then bombarded by the new sales guy about a $500.00 down payment that was not collected when I was there. They didn't collect it when the sale was made and I had forgotten about it. I had felt so screwed over by them that I didn't rush to call him back. I also didn't have the money on hand anymore. Tyler then called my employer so I called him back. I explained everything to him and he acted like he cared but didn't. He put me on with his manager who then told me he would be able to cancel the warranty and said sorry nobody called me back or helped. He also said that the amount he could refund was based on mileage and that since I lived so far away i could do it when I was back in the Salt Lake valley. Then I was again called and texted repeatedly by Tyler again. I told him I could come in soon when I had to go to a Dr appointment nearby on the 4th. only 5 days away. Then he tells me it has to be done by the end of the month. I told him I was told differently by Brandon his manager. He was like "oh" I asked to speak to Brandon and after awhile he was "available" I reminded him of what he had told me and he says. "Oh I was just trying to get more back" which didn't make sense at all. Which is it Brandon time or mileage? Lets just be honest please. I'm sure they were just trying to get their checks increased for the end of the month or something. I could go on and on about how deceptive and they are and not trust worthy. The vehicle they sold me was not even worth what they had said. I was new to the whole dealership scene and they knew it. I learned valuable lesson here and hope nobody else gets taken advantage of More