Karp Buick

Unethical. Coerced my son into a service agreement which WASN'T due until another 12 months on a Leased Vehicle during this trying time(COVID 19) Relentless, Bamboozled!!! 0 Star Rating... WASN'T due until another 12 months on a Leased Vehicle during this trying time(COVID 19) Relentless, Bamboozled!!! 0 Star Rating... More

Outstanding service when leasing my Buick Enclave during the most stressful times of our country . They were honest and everything was handled with the upmost professionalism! They even delivered my car rig the most stressful times of our country . They were honest and everything was handled with the upmost professionalism! They even delivered my car right to my driveway . Best car leasing experience I ever had ! Thank you Jonathan Hernandez. More

Frank and Jonathan made our leasing experience the easiest and most transparent transaction my wife and I have ever had. Hassle free and very accommodating to our needs. We highly recommend. easiest and most transparent transaction my wife and I have ever had. Hassle free and very accommodating to our needs. We highly recommend. More

BEST EMERGENCY service with" Blake Ducasse" Thank You.. Hands down the most best professional service with a need for a new tire. My tire kept getting low thought it was do to cold weather but then realized Hands down the most best professional service with a need for a new tire. My tire kept getting low thought it was do to cold weather but then realized a little piece of metal in it. I called and they got me in within the same hour when I hung up the phone and had driven down to them. Blake Ducasse took SUCH GOOD CARE of my situation being I needed a ride home and not having me waiting there all afternoon for the tire we needed. We talked in the mid afternoon and was able to personality deliver it to me cause I had no ride but surprised me not with just the delivery but it looked like it just came off the showroom floor it was so clean they washed it to :} I lease with buick and so glad Terry Servone and I discussed when getting into the lease for a few extra dollars a month coverage for these kinds of issues. TY Terry:} and Craig making it a point to say hello to and chit chat everyone is so friendly there. I have dealt with a lot of dealerships over my years and wish I found them many many years ago." To the owner" you have a great crue there... Thanks again Blake Ducasse your the best.. Pleasure doing business with you More

Sales Manager Frankie should look for a different job I bought a used 2018 Buick Regal forgetting about how they ripped me off the last time because I liked the sales person Tony Barone. I went back beca I bought a used 2018 Buick Regal forgetting about how they ripped me off the last time because I liked the sales person Tony Barone. I went back because of him. Even though Tony made an error and promised me something that I was not entitled to, they jerked me around for 3 MONTHS instead of just telling me the situation. Frankie the manager was so bad at his job that he called me a liar but just not that overtly. A good salesman would and should have thought of a more delicate and customer friendly way to fix the problem. I did finally get what I was promised but it was like PULLING TEETH .I made a dozen phone calls and got nowhere until I threatened to stand on Sunrise Hwy with a sign deferring people to other dealerships, And as much as I like Tony I will NEVER buy another car there and will make sure everyone knows my story. Also they only put in 1 screw to hold on my license plate...they couldn't even do that right More

MOST PLEASANT experience leasing 2020 buick w/ Craig Graber Have to say " thank you" to Craig Graber for making my husband and I experience from leasing a dragged out night mare with a different dealership jerk Have to say " thank you" to Craig Graber for making my husband and I experience from leasing a dragged out night mare with a different dealership jerking me around for a few months and into a quick pleasure to doing business with at Karp Buick. It was night and day! Craig was Professional , easy going, not rushed ,listened to our interest of needs of what we were looking for, along with some great leasing perks that the other dealership never gave us for doing business with oh well there loss in Want Buick... I will highly recommend Craig as well do business in the future. We also want to thank that wonderful Ms. Terry Servone she had went over and beyond that works in finance to getting us where we needed to be at in leasing our new 2020 Envision and it was a PROCESS but took care of everything. Such a nice & pleasurable person Thank you Terry for all.... More

My Beautiful Cascada! I was in the market for a convertible, and was planning to buy a new one. Craig told me about a Cascada which had just come off lease with very low m I was in the market for a convertible, and was planning to buy a new one. Craig told me about a Cascada which had just come off lease with very low mileage. I took one look and knew it was the right car for me - it was in such good condition that it was like buying a new car! Craig was extremely knowledgeable, professional, and responsive. When you call him, he calls you right back. He was also very patient - note that if you are buying a pre-owned car in NY State, you may have to wait for paperwork to arrive from Albany before you can pick it up. This is something that applies to all NYS dealerships under a new law. In any case, Craig was as excited as I was when I picked up the car. He sat with me and walked me through all of the features. My family has a long history of buying Buicks, and I am happy to have bought this one from Craig and Karp. More

Surprisingly Quick, Easy and Enjoyable Experience! WOW! AMAZINGLY QUICK AND EASY TO LEASE HERE!!!!! The lease on my son's Hyundai was due August 15th 2019 and so I was looking to either lease another WOW! AMAZINGLY QUICK AND EASY TO LEASE HERE!!!!! The lease on my son's Hyundai was due August 15th 2019 and so I was looking to either lease another Hyundai Sonata or something else. I needed to keep my payments low as I have three car payments. My 23 year old son and I went to Hyundai down the block and tried to either arrange a new lease or to buy-out my Sonata just to keep things simple. Well, nothing was simple at all! All they did was jerk me around! Tried to get me to sign papers before even coming to an agreement. They asked for my registration to switch insurance before even arriving at a deal! Constantly trying to force me to make the wrong decision. We got so fed up that we walked out. We drove down the block and found Karp Buick. We saw the Encore Essence, totally loaded, in the showroom! What a beautiful vehicle! My 23 year old son actually loved this vehicle which says a lot! Calvin greeted us right away. We were already fit to be tied so Calvin had two tough customers in front of him. I told him that I wanted to keep it simple as I was already aggravated, so I pointed at the Encore Essence, gave him my price and said "I will take THAT one right now", no money down! He simply said, "Let me speak with Frank, my manager". Calvin came back with such a reasonable counter-offer from Frank that I couldn't resist! Thanks to the Sign & Drive, I had instantly leased a beautiful new car for my son. I must admit that I was a little nervous because it wasn't supposed to be that easy. I was actually waiting for "the scam" to start but it never did. We were actually done! All under an hour! I had the absolute pleasure of meeting Frank, the manager, who was the most down-to-earth manager I have ever met in my life! No games, not a BS artist.....Just a cool young character who was just trying to help a new customer get what he wanted. And he certainly did! I can honestly say that I absolutely HATE car dealers but absolutely I LOVE KARP BUICK and their team! GREAT JOB, GUYS! Matt S. & Matt S. Jr. More

Deceptive - prior accident not disclosed Visited dealership to inquire about used Volvo advertised on line. Met Mariann who appeared to be nice. When I explained I was unable to view CarFax o Visited dealership to inquire about used Volvo advertised on line. Met Mariann who appeared to be nice. When I explained I was unable to view CarFax on line and wanted to learn of car’s history as it had been listed for quite some time, Mariann advised that there was no Carfax available. She had AutoCheck Report that she assured me was more up to date. Printed report and reviewed with me assuring me that it was a clean report with no indication of an accident. (No accident was listed on this report.) We went to car parked in front of dealership but were unable to start car as battery was completely dead. Made an appointment to return for test drive later in the week. The following day I discovered CarFax report for this vehicle and learned that car had sustained structural damage 2 years prior due to accident. This of course explains why this car has been so long at this dealership. I find it very hard to believe that Mariann was unaware of the car’s background. Was very disappointed that this information was not disclosed. Felt it was deceptive. Contacted Mariann (who claimed to be surprised) Appointment cancelled! More