Karp Buick

Deceptive - prior accident not disclosed Visited dealership to inquire about used Volvo advertised on line. Met Mariann who appeared to be nice. When I explained I was unable to view CarFax o Visited dealership to inquire about used Volvo advertised on line. Met Mariann who appeared to be nice. When I explained I was unable to view CarFax on line and wanted to learn of car’s history as it had been listed for quite some time, Mariann advised that there was no Carfax available. She had AutoCheck Report that she assured me was more up to date. Printed report and reviewed with me assuring me that it was a clean report with no indication of an accident. (No accident was listed on this report.) We went to car parked in front of dealership but were unable to start car as battery was completely dead. Made an appointment to return for test drive later in the week. The following day I discovered CarFax report for this vehicle and learned that car had sustained structural damage 2 years prior due to accident. This of course explains why this car has been so long at this dealership. I find it very hard to believe that Mariann was unaware of the car’s background. Was very disappointed that this information was not disclosed. Felt it was deceptive. Contacted Mariann (who claimed to be surprised) Appointment cancelled! More

Shady They tried to sell me a damaged car. When I pointed out the flaws they repaired it to an acceptable level but had damaged another part. I inspected an They tried to sell me a damaged car. When I pointed out the flaws they repaired it to an acceptable level but had damaged another part. I inspected and informed them to repair the new damage and I will be back. They never called me and sold the car from under me. Used car sales manager was not helpful in any way and was even rude stating “you should have put a deposit down”. Why would I put a deposit down on a car that has damage, then damaged again. This was extremely un professional. This was a giant waste of my time and I will not be shopping there again. Side note I thought the sales woman was great. More

Good experience with Craig Graber Craig Graber was our salesman. He understood our concerns and requests and worked to meet our needs. He made the experience positive and was as excit Craig Graber was our salesman. He understood our concerns and requests and worked to meet our needs. He made the experience positive and was as excited about our new car as we were. He was efficient, timely and had good follow through. More

Regal service Craig was phenomenal!! He knows how to work with customers and his knowledge about cars is vast. The showroom was pristine, the quality of the cars wa Craig was phenomenal!! He knows how to work with customers and his knowledge about cars is vast. The showroom was pristine, the quality of the cars was amazing. From the moment we stepped in we felt very welcomed. The entire experience was Regal! Pun intended! More

Leasing with Jonathan Just completed my 3rd lease with Jonathan at Karp KIA. He's personable, knows what his customers like and is very accommodating. Will definitely sen Just completed my 3rd lease with Jonathan at Karp KIA. He's personable, knows what his customers like and is very accommodating. Will definitely send friends and family his way. More

A stress free shopping experience Craig Graber is a wonderful man and salesperson. He made us feel like he really cared and wanted us to leave happy, which we did. He continues to answ Craig Graber is a wonderful man and salesperson. He made us feel like he really cared and wanted us to leave happy, which we did. He continues to answer any questions we may have and is a pleasure to deal with. We highly recommend Craig if you are unsure about what you want. He gives you his honest opinion without pushing you in one direction over another. We decided on the Buick Envision and are so happy we did. More

such a wonderful experience. Craig Graber was a pleasure to deal with. we purchased a pre-owned vehicle which was beautifully maintained. Craig made the whole experience easy and Craig Graber was a pleasure to deal with. we purchased a pre-owned vehicle which was beautifully maintained. Craig made the whole experience easy and painless! Thank you More

Exception Service I would like to recognize Brian the Manager of service department for taking car of the wind sheild ands camara replacement on my Buick Encore. Very c I would like to recognize Brian the Manager of service department for taking car of the wind sheild ands camara replacement on my Buick Encore. Very courteous, patient and professional. The service department follows Brian’s great leadership. More

Outstanding Service from Craig Graber This is the second vehicle that I have purchased from Karp Buick because of the outstanding, excellent and exceptional service. Craig has given in th This is the second vehicle that I have purchased from Karp Buick because of the outstanding, excellent and exceptional service. Craig has given in the past. Craig was very attentive with ensuring my new Envision had all the extras I wanted. With my busy schedule Craig kept in contact with me to ensure I received all extra perks. I sincerely thank Craig for ensuring I had the Android Auto App set up so I am able to use all apps if needed. He was so patient ensuring I was all set up with Android Auto App before I left the dealership. Always an exceptional experience with Craig at Karp Buick More

Warrantee issue My recent experience with Karp correcting a warrantee problem that didn't start out well was excellent. I was fully satisfied in the end and was prov My recent experience with Karp correcting a warrantee problem that didn't start out well was excellent. I was fully satisfied in the end and was provided consideration for the oversight. More