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Kayser Ford Lincoln

Madison, WI

3.9
817 Reviews

2303 W Beltline Hwy

Madison, WI

53713

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Showing 817 reviews

September 12, 2020

Prior Insurance Claim to the vehicle I purchased in Feb 2020 was NOT disclosed at the we were signing the papers, I had to find out thru my Insurance agent that there was a $900 ins claim against the vehi More

by Fordman03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brendan Baxter, Tim Douglas, Larry Bronte, Tony Scialabba, Joe Gentilli, Ed Riel, Frantz Cordio
Sep 14, 2020 -

Kayser Ford Lincoln responded

Hi Darrin, Again, we're sorry that this has become a source of frustration, however, as stated in our response to your complaint to the state, there was no indication of any insurance claim on the vehicle history report that we obtained on this vehicle as such no disclosure could have been made. Furthermore, Kayser did not at any time perform repair work, outside of routine safety inspection, on the vehicle before we acquired it nor at any time while it was in our inventory. Though my answer would have been the same at the time, I do apologize for having not responded within the 7-day deadline you had given prior to filing the complaint. The message you received from me was an out of office auto-responder indicating I would review emails upon my return. I am hoping that we can again earn your business as a long-time valued customer and I am open to further dialog privately around this issue if you would like to continue the discussion. Kindly, Brendan Baxter

Sep 14, 2020 -

Fordman03 responded

I think you better check again, since my insurance agent asked if we know there was a claim for $900 against it when she first ran the vin ,there is no way you didnt know about this if you checked the vehicles when you first originally purchased them from where you did it you truly ran a car fax which i am guessing you did not or else it would have shown

September 10, 2020

Andrew was knowledgable, helpful, and patient in helping me through the process of selecting, driving, and buying a used Ford Escape. I test drove several models in his inventory and he walked me through th More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Steele
September 08, 2020

I worked Derrick and he did a fantastic job. Communication was great and he followed up with everything we spoke about prior to getting the the dealership. More

by vwpassat
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derrick Bozeman
September 07, 2020

Dennis Balczewski was helpful, knowledgable and polite. He was great at answering all of our questions. He explained the pros and cons of any of our concerns thoroughly and with courtesy. More

by Torey
Recommend Dealer
Yes
Employees Worked With
Dennis Balczewski
September 04, 2020

Derrick Bozeman was super professional and polite and went above and beyond to help me out. I appreciate all his help and will definitely come to him when I need a new vehicle. Thank you Derrick! More

by MBouska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Bozeman
September 04, 2020

Very good experience. Dreaded buying a car but it went so smoothly. Dennis Balczewski was great explaining everything and he took time to explain all features. Very satisfied and would go there again. More

by Tricia Hendrickson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Balczewski
September 03, 2020

I have done business with Brendan and his team for many years and they are a stand up group of people. Professional people - family owned and operated. More

by matthew.keller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Baxter
September 01, 2020

Thank you Tim for all your help. you made it easy for me to buy the Highlander, and i felt much respect during the process. i will come back again, God willing!. More

by cherif182004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gillham
August 30, 2020

I came across two explorers on Facebook that I really liked and had been in contact with Tim throughout the week. I made sure they were both still there for a Saturday since I live 2.5 hours away. He was More

by beccar1006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gillham
August 28, 2020

Thank you! We appreciate all the time you took walking us through all the bells and whistles on the navigator. You’re the best Alfred! More

by kcrokus
Recommend Dealer
Yes
Employees Worked With
Alfred Hall Jr.
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