Kayser Ford Lincoln

Best car buying experience ever, thanks to Jay Alvarado! Before working with Jay Alvarado, I had years of the stereotypical car buying experiences we all dread as consumers. This time around, I was downrigh Before working with Jay Alvarado, I had years of the stereotypical car buying experiences we all dread as consumers. This time around, I was downright insulted by a salesman at brand "Z". After that, the local lot of the national chain offered me only a third of my trade-in value. Things couldn't have been any different at Kayser. Jay was fair, honest and personable. He listened, understood and went out of his way to deliver. Seriously, don't waste your time elsewhere - just call Jay! More

Thank You Tim Freidag - An Incredible Purchase Experience!! Tim was an absolute pleasure to work with! There was no pressure to buy, and he was extremely informative with the details and options for me - all w Tim was an absolute pleasure to work with! There was no pressure to buy, and he was extremely informative with the details and options for me - all while considering all of the "requirements" of my requests. I would certainly recommend him to all of my family and friends - he is a true asset to the dealership, and he made my experience incredible! More

Great experience. I had the opportunity to work with Jay on a 2013 Ford Fusion I recently purchased. I love the car and had a great experience with Jay and his team. I had the opportunity to work with Jay on a 2013 Ford Fusion I recently purchased. I love the car and had a great experience with Jay and his team. He allowed me to test drive the car overnight. This let me to really get to know the vehicle and satisfy myself it was the car for me. I found them to be very competitive with their pricing on the car I purchased as well as my trade. I would recommend Jay to anyone. Lee Decker also provided great service and I enjoyed working with him. More

Jay Alvarado- You Da Man! Left the lot with the car I wanted and a great experience with Jay Alvarado! Jay answered all of my questions and made sure I left a happy customer! Left the lot with the car I wanted and a great experience with Jay Alvarado! Jay answered all of my questions and made sure I left a happy customer! More

You can trust him; he's a car salesman! Rick Frentz was terrific to work with as my husband and I looked for a new used car. We are happy with our purchase and our experience at Kayser. Rick Frentz was terrific to work with as my husband and I looked for a new used car. We are happy with our purchase and our experience at Kayser. More

Larry Bronte and Tim Douglas My Family has been Kayser Service Customers for over 20 yrs and we have ALWAYS had great results working with both Larry Bronte and Tim Douglas. Both My Family has been Kayser Service Customers for over 20 yrs and we have ALWAYS had great results working with both Larry Bronte and Tim Douglas. Both are just as friendly and not afraid to explain things to you if you have a question and dont make you feel like a number like some of the other Dealerships Service Depts i have used. Also Larry keeps you abreats on what needs fixing and how much it is before they get into it. Will continue to be Service Customers at Kayser for many yeats to come. Also have to mention with Dealing with Tim and Larry you never feel like they are out to gouge you with the prices and un needed repairs More

Exceptional Customer care by Kayser Ford in Madison, WI On May 28, 2014, my Ford vehicle developed a fuel line leak while traveling through Madison, Wisconsin at approximately 6pm. I looked up the number f On May 28, 2014, my Ford vehicle developed a fuel line leak while traveling through Madison, Wisconsin at approximately 6pm. I looked up the number for and contacted Kayser Ford in Madison and arranged to have my vehicle towed there for repair. To my good fortune, the Service Department at this dealership is open every week day until midnight ! When my vehicle was towed to the dealership at 9pm that evening and put up on a lift, it became immediately evident that it was not going to be a simple repair that could be made immediately. I was given the phone number of the Enterprise Rental office with which this dealership arranges for rental vehicles for its service customers. After I made arrangements to stay at a hotel close by this dealership, Service Department employee James Guenthner helped me unload all of my personal belongings including a number of tools from my vehicle into his personal vehicle and he then drove me to my hotel. He then helped me carry all of my belongings into my hotel room. I considered this to be exceptional customer care. My vehicle required numerous parts to be replaced which were not readily available and had to be searched for and shipped to this dealership. When the repairs were finally completed, my vehicle performed as well as it did before it developed the fuel leak problem that made it inoperative. Per my request, they kept all of the old parts to show to me. The cost of the new parts was rather high but the number of labor hours charged and the hourly labor rate were reasonable for the work performed. There was a definite comfort factor in having this work performed at a Ford dealership by certified Ford mechanics. It took quite a few days to replace the multiple components necessary to make my car operable and roadworthy again. During that period I had multiple discussions with the Night Shift Service Manager Chad Borst and the dealership's overall Service Manager Tim Douglas. I was allowed to ask all of the questions I wanted at any time (and there were many) and was cheerfully responded to every time. When I came to pick up my vehicle after all of the work was completed, it was Frantz Cordio in the Service Dept. on the day shift who interacted with me in a very cordial manner while processing all of the paperwork and payment. The personnel with whom I dealt at Kayser Ford concerning the repair of my vehicle were all considerably more pleasant than I would expect from people who deal with the public at an auto dealership Service Department. That observation along with my car performing as it should after being repaired there and the Service Dept. being open until midnight have led me to think very highly of Kayser Ford. More