Kayser Ford Lincoln

Worst customer service I have ever experienced in my life. The commercal service manager Rory is rude and completely unhelpful! He won't return phone calls and if he does it takes him 4-5 days. Been wai life. The commercal service manager Rory is rude and completely unhelpful! He won't return phone calls and if he does it takes him 4-5 days. Been waiting for over a week for him to tell me what radiator hose is on my truck even though he said he would call me the following day. Brought my 2008 F250 6.4l in for warranty work they found a bad radiator hose had damaged my radiator. Told him no temperature light came nor did the gauges show it was running hot! They automatically assume it's negligence on my part and try to charge me $1500+ dollars for the repair. I told them something else is wrong with the truck since I never had a warning that anything was wrong.I bought a 4 year/48000 warranty when I bought the truck. The dealership I bought it at assured me it was a bumper to bumper warranty. Now I'm fighting with Kayser trying to get my truck fixed under the warranty.They've had my truck now for 5 weeks and refuse to do anything to fix the problem. All I want is my truck fixed and back in my possesion. They need to right this situation. Remember Kayser Ford, the customer is ALWAYS RIGHT!!!! More

We bought our 2010 Ford F-150 Lariat from Kayser Ford back in June of 2013. I wanted to wait to see how our pickup would perform before sending a review. It's awesome. I had done a LOT of research on pri back in June of 2013. I wanted to wait to see how our pickup would perform before sending a review. It's awesome. I had done a LOT of research on pricing and valu. I wanted the biggest bang for my buck and was willing to travel for it. I called Justin Sisley and he was right on the mark. Honest, friendly and had some great advice to share. This was our first internet purchase and were still a bit skeptical. We had no need to worry. Justin kept his word on everything we discussed over the phone. When we traveled the 300 miles to see the truck, it was all that he said it was. In person, he was friendly, matter of fact, and still just as honest. With absolutely no pressure to buy. We appreciated that more than he'll know. I will tell everyone who might be thinking of an internet purchase to go ahead and buy your vehicle from Justin. We personally could not be happier. Mike and Debbie Bucher More

Great, low pressure experience. I liked that the price that was advertised was the lowest price they could give. Got a decent trade-in price as well. I'm really happy with my new Ford! that was advertised was the lowest price they could give. Got a decent trade-in price as well. I'm really happy with my new Ford! More

The entire process was very smooth. Justin was a pleasure to work with and he kept all his commitments. The location was pleasant and although we did have a bit of a wait to finish the paperwork th pleasure to work with and he kept all his commitments. The location was pleasant and although we did have a bit of a wait to finish the paperwork the waiting area was very nice. Thanks More

It is excellent dealing with Rick Baxter at Kayser Ford. I have bought a number of vehicles from Rick over the years. He is very knowledgeable when it comes to Ford vehicles. Since I don't desire to do a I have bought a number of vehicles from Rick over the years. He is very knowledgeable when it comes to Ford vehicles. Since I don't desire to do a lot of negotiating, I appreciate Rick coming up with the best price right away. It saves everyone time an I sure feel like I am getting a fair, if not good deal. I would recommend working with Rick on you next vehicle purchase. More

I had a great experience here. Derrick was excellent. He worked with me over the course of a couple months to find the exact car I wanted. Don got me a great price for my trade in and a great price on my ne worked with me over the course of a couple months to find the exact car I wanted. Don got me a great price for my trade in and a great price on my new car. Jeff handled all the financial paperwork and even provided me with his old Flex cargo mat ($100) for free. I highly recommend them. Their customer service is excellent and they will go above and beyond what is required to get you the car off your dreams. More

I would recommend going to Kayser, and dealing with Terry Voice again. Very knowledgeable, not pushy in any way, makes you feel relaxed while discussing your options on vehicles. All around great experienc Voice again. Very knowledgeable, not pushy in any way, makes you feel relaxed while discussing your options on vehicles. All around great experience while shopping for a used vehicle. More

Tim and his team are extremely professional to work with. I appreciate how they listened to my needs and helped provide the right solution. Tim's approach to sales is no nonsense and no pressure. He is tr I appreciate how they listened to my needs and helped provide the right solution. Tim's approach to sales is no nonsense and no pressure. He is truly looking for the lifetime customer. I would recommend Tim and the dealership to anyone. More

Tim Freidag & Nick Douglas both provide excellent customer service / even after the sale...along with a hassle free buying experience. I would Highly recommend them ! customer service / even after the sale...along with a hassle free buying experience. I would Highly recommend them ! More