Kearny Mesa Chevrolet

My experience with JJ Chevy was great!!! Fernando and his team really worked hard to help me get a truck I would be happy to drive around. They went above and beyond to make sure this deal happened! his team really worked hard to help me get a truck I would be happy to drive around. They went above and beyond to make sure this deal happened! More

UPDATE (Oct 2012): After escalating my issue to the Service Manager, Jimmy Johnson Chevy went back to how I knew them when we bought the vehicle - a total focus on customer satisfaction. They resolve Service Manager, Jimmy Johnson Chevy went back to how I knew them when we bought the vehicle - a total focus on customer satisfaction. They resolved my issues and went above and beyond to ensure that I was taken care of and my vehicle was in top working order. Leroy and Jim were fantastic to work with and their emphasis on getting the job done right once and for all was top notch. I'm changing my rating from one star to 3 stars and if my next experience with them is as good as this last one I'll bump it up further. Original post (Sept 2012): If you want to buy a Chevy and be treated like a King during the sales process go to JJ Chevy. But if you want post-sales support and customer service forget about it!!! I bought a new 2007 Suburban and was treated like the most important guy in town. Since that time I've had the vehicle in for warranty-related service 15 times for a total of 38 days that I've been unable to use my vehicle. Each time the service gets worse and worse. They can't seem to solve the one primary problem; I never get any updates on the service being performed; every time I leave a message for my service manager it doesn't get returned (and I end up having to call back and hope they answer to get any response); and, lately they just seem to be uninterested in solving my problems. I realize they're losing money on me since its warranty repair work. But, I would assume that a dealership that claims to be focused on customer service and getting "10's" on their service reports would pay a little closer attention to a long-suffering customer. I've been very nice about all of it and I think I've been extremely patient and courteous, but at this point I'm just fed up and sick of the whole thing. Would I buy another Chevy? Maybe. Would I buy it from JJ Chevy. Not on your life. More

Collision and Service Department. Those two Collision and Service Department. Those two departments pretty much some up my review. The service I received was a collision. I took my Jeep Collision and Service Department. Those two departments pretty much some up my review. The service I received was a collision. I took my Jeep here after being hit from behind by an uninsured motorist. Geico is my insurance company, and JJ Chevy is their "repair facility". I wish now I would have read yelp, and seen all the horrible reviews. About a week after bringing my car in, Les from JJ Chevy called to tell me my car was ready. As I was driving home my check engine light came on, I live about 2 miles away. I called Les and told him the light was on. He told me since they replaced the gas tank, sending unit, and other fuel system parts the light just might need to run a cycle then it will go off. He said to give it a couple of days. Well a couple of days later the light was still on. I brought it in to JJ Chevy and they said that it was a fuel emissions code, and they reset the light. I was told nothing was wrong, and they sent me on my way. I started my way back home again and guess what popped on again? Yep the check engine light. I called Les AGAIN, and he said just bring it down to the service department. I asked him if I needed an appointment to which he replied "no just bring it in". So I head down to JJ Chevy for the THIRD time. I got in line at the service station and waited about 20 minutes for the guy to come out and tell me that they can't get to my car now because I don't have an appointment. I told him Les in the Collision department said I don't need an appointment, and to just bring it in. He responded well I don't know why they tell people that, but we can't do it now. So I make an appointment for Monday and go home. Two days later on Sunday I take my 3 year old mini golfing for his birthday. As we start the car to leave it stalls ,and won't start again. I look at my gas gauge which reads 1/4 tank of gas. I then had to pay $55 dollars to have my car towed back to JJ Chevy. This is the FOURTH time!! Monday I get a call from Mike saying that the car wouldn't start because I was out of gas. When I told him the car is reading 1/4 of a tank he said he will have to call me back. Mike calls back and explains that the USED parts they put in my car must be defective, so they are going to put all new parts in. Another week or so passes and I get a call saying the car is ready to be picked up. I pick the car up, check engine light comes on again. Then I go to lunch and the car will not go more that 45 mph on the freeway. I now have to go back to JJ Chevy for the FIFTH time. A couple days go by and I get a call from Mike again this time telling me its an O2 sensor, and that it is non accident related, so I need to pay $300 to fix it. This is puzzling to me because when I brought my car in to JJ Chevy it had NO PROBLEM going over 45 mph. Mike then proceeds to tell me that they need to take my car to the Jeep dealership, because they are NOT EQUIPPED to handle Jeeps. Well why in the world did they take my car in the first place? Furious now I drive down to JJ Chevy, and speak with Dave the General Manager, where he apologies for my experience, and tells me he will take care of everything. Well today 05/24/12 I get a call from Quinn letting me know that they replaced the O2 censor at no charge to me, but that the car STILL doesn't go over 45 mph, because I need a catalytic converter. Which is only going to cost me a mere $1,100. Fed up with JJ Chevy and their lack of knowledge I pick up my car and take it to a REAL mechanic. More

I am writing to you to inform you about my experience with the service department at Jimmie Johnson Chevrolet, which began on Thursday, December 8, 2011, and has been anything but positive. First, the with the service department at Jimmie Johnson Chevrolet, which began on Thursday, December 8, 2011, and has been anything but positive. First, the service adviser, Travis Ingalls, had a bad attitude from the time I met him. He blew off any information I gave him regarding my vehicle and its problem. This was the first sign that things were not going to go smoothly. When he called me to tell me what the problem was with my vehicle (throttle position sensor wire), I asked if this was covered under the power train warranty, he said ‘no’ and proceeded to tell me it was 2 1/2 hours of labor plus parts. Next, I told him I had purchased a 5 year 100k mile warranty with my vehicle. Apparently this upset him, as he proceeded to inform me that they are only going to get paid a ‘discounted rate’ for the labor with the use of the warranty. After he called the warranty company, he told me that another dealership had a 'lock' on my vehicle and that if I wanted my vehicle covered under warranty, it was my job to track down the other dealer in order to release the payment to Jimmie Johnson Chevrolet. When I asked who to talk to at the other dealer, Travis stated "No clue, not my problem." I finally tracked down the Service Director at the other dealer, who informed me he needed to hear from Jimmie Johnson, not me, as he needed to know exactly what the problem was with the vehicle in order to give that information to the warranty company. Lastly, the only guarantee Travis would make was that my vehicle would NOT be ready on the day I brought it in. On Monday, December 12, 2011, I called Travis to find out the status of my vehicle. Travis informed me that the work on my vehicle was completed 2 hours ago, but he would not release it until he had received payment from the warranty company. Why is Travis holding my vehicle hostage when the warranty company has already authorized the work to be performed? As of 4:00 pm, I had not heard from Travis, so I decided to to go to the dealership to pick up my vehicle. Travis, again, informed me that he had not heard from the warranty company, therefore, he would not release my vehicle to me. He claimed that if the warranty company didn’t pay, the payment would come out of his paycheck and he was not willing to release my vehicle to me. I finally asked to speak to the service manager to resolve this issue. After a 15 minute wait, Jim, the service manager came out. I explained my situation to him and he immediately released my vehicle to me. Jim was very polite, action oriented, and was easy to deal with. The service adviser is one of the first people from the dealership with whom the public interacts. Having a flippant and disrespectful person in this position leaves a negative impression with the public. Dealing with Travis Ingalls goes against everything Hendrick Automotive Group claims to offer when taking a vehicle into one of it’s dealerships. The Hendrick Automotive Group’s Core Values, as stated at http://www.hendrickauto.com/core-values.html, is the exact opposite of the treatment received. Unfortunately, Travis will make me avoid taking my vehicle to Jimmie Johnson Chevrolet for any future service, nor will I replace my vehicle with another purchased from Jimmie Johnson Chevrolet. Travis wasted a lot of time, caused a lot of frustration and potentially a lot of unnecessary expense. In the future, I will be sure to tell my friends, family, and clientele to avoid Jimmie Johnson Chevrolet as the service and interaction with its employees has been sub-par, to say the least. More

To be fair, I'll say that Kevin, the salesman, was a pleasure to work with. The rest of my experience was awful. I had a used car in mind and went back a week after test driving it to make an offer. pleasure to work with. The rest of my experience was awful. I had a used car in mind and went back a week after test driving it to make an offer. It had a new neon sticker on the windshield for almost $6000 less than what it was originally. I was stoked and ready to pay that. But no, they insisted it was a mistake, there's no WAY it could be THAT cheap, blah blah blah. I told them state law required them to sell it to me at that price. I even flat out said I'd buy it right then if they gave it to me for that price. They refused, claiming they had called the "general manager" who said they can't sell it for so low and that for some reason or another, I wasn't allowed to sue. The salesman even said that his sales manager had asked if I took a photo of the sticker. I left obviously irritated, and walked back to the car - the sticker had been removed in the 30 minutes I'd been inside talking with them. If that's not shady business...I don't know what is. There's no way I'd ever give them my business. More

I took my car to the delearship because it was running hot. I was told that I needed a new engine for my car, and I could actually get a rebuilt engine for 6,000 dollars. I went to get a second opinion, hot. I was told that I needed a new engine for my car, and I could actually get a rebuilt engine for 6,000 dollars. I went to get a second opinion, and found out that my water pump was broken, and did not need a new engine, just maintnence because it had 80,000 miles. I would stay as far away from this delearship as possible, THEY ARE FULL OF LIES. Before I got my estimate and was told what was wrong with my car, I got a call from their sales dept, saying I needed to buy a new car because my car was damaged beyond repair. THEY ARE A BUNCH OF USED CAR SALESMEN THERE. More

The used car "Manager" who was to approve or disapprove the deal the salesman presented to him from me treated me like I was an idiot. I have bought and paid cash for vehicles in the past year disapprove the deal the salesman presented to him from me treated me like I was an idiot. I have bought and paid cash for vehicles in the past year at C & M and have been a customer there for 20+ years. I was looking at a used car, I had researched the value of it and I know what an extended warranty can be sold for. I made a reasonable cash offer and he just flat refused to consider it. I Left there and went to another dealer who was willing to deal with me and bought a car that day. Since this guy is a representative of your staff, evidently you no longer need or want my business or that of any of those I know in the car clubs around town. I WILL NOT DEAL with C & M Chevrolet in the future. The salesman was fine, but he doesn't make the deals. More