Keeler BMW
Latham, NY
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154 Reviews of Keeler BMW
Extremely friendly dealership, good value, great customer service. Everyone at the dealership goes out of their way to answer questions and to provide exceptional service. service. Everyone at the dealership goes out of their way to answer questions and to provide exceptional service. More
Did not provide an oil change when I bought the car. Brought it back in and they said they did the oil change when in fact they did not. I had a problem with my Idrive screen when I purchased the vehic Brought it back in and they said they did the oil change when in fact they did not. I had a problem with my Idrive screen when I purchased the vehicle. They said they replaced something, I continued to have problems, then they told me it was another issue and I was quoted $2,000 to fix the problems. I think these people are xxxxxxxx and I stick by that. I've considered small claims court because I have all the documents proving my case and when my issues began, but I just haven't had the time to execute the process. More
My experience with Keeler BMW was 5 Star excellent. The My experience with Keeler BMW was 5 Star excellent. The salesman, Drew was personable, polite and knowledgeable. He helped style the car I wanted, an My experience with Keeler BMW was 5 Star excellent. The salesman, Drew was personable, polite and knowledgeable. He helped style the car I wanted, and his experience with certain options, like a steering wheel heater, which he insisted I get was the best! A little thing that is huge in my enjoyment driving in NY winters. Master mechanic, Kurt was there to help explain all the great features in my new car. His knowledge and skill gave me confidence I was making the best decision on purchasing my BMW. I highly recommend Keeler BMW!! More
Stepped in to look at used BMW's and Drew greeted us and sold me a 328xi and took the time to show my wife and I all the options and how they all worked, (over an hour). Drew went over and beyond as a s and sold me a 328xi and took the time to show my wife and I all the options and how they all worked, (over an hour). Drew went over and beyond as a salesman and with our purchase and definitely will be first choice when we are ready to purchase again. We also brought the car in for some minor service work and again had the same great service as well. More
Drew Mckeough is phenomenal at what he does. We only purchase our BMW's from Keeler. The professionalism and service is without a doubt incomparable. We always feel welcome whether we're there to purcha purchase our BMW's from Keeler. The professionalism and service is without a doubt incomparable. We always feel welcome whether we're there to purchase another vehicle or have one our vehicles serviced. Best dealership around! More
Drew Mckeough was EXCELLENT!!! I have never had a better experience buying a car. I was so pleased that I went back to him 45 days after I purchased my car because I decided I wasn't happy with the color an experience buying a car. I was so pleased that I went back to him 45 days after I purchased my car because I decided I wasn't happy with the color and bought another one. It is not often that one receives customer service on this level and it is becuase of this amazing service that I have referred many to him for their next purchase(s). More
Purchased a 2011 3-Series from Drew and couldn't be more happy. Drew was very professional and knowledgeable of the various models I was considering and made the whole car buying experience easy and e more happy. Drew was very professional and knowledgeable of the various models I was considering and made the whole car buying experience easy and enjoyable. More
Negotiations were friendly and completed somewhat quickly. They were accommodating with a weather related change in pick up time and date. Most inquiries have been answered promptly and fully. quickly. They were accommodating with a weather related change in pick up time and date. Most inquiries have been answered promptly and fully. More
I bought my BMW X1 8 months ago from Keeler BMW. My car I bought my BMW X1 8 months ago from Keeler BMW. My car goes well so far, and I'm very happy with my experience with this dealer. Especially the amaz I bought my BMW X1 8 months ago from Keeler BMW. My car goes well so far, and I'm very happy with my experience with this dealer. Especially the amazing sales and client support-Drew Mckeough! He is really knowledgable, friendly, and passionate to help customers. I strongly recommended this dealer and this sales person!! More
My salesman was Drew McKeough. Drew is a knowledgeable, relaxed, no pressure guy who shows you what you want to see. You feel that he is there for you and wants to make sure you select the right car. He relaxed, no pressure guy who shows you what you want to see. You feel that he is there for you and wants to make sure you select the right car. He knows his cars and all the amenities. Most salesman sell you the car and then you never hear from them. Not true for Drew, he follows up with periodic emails to make sure you are still happy with your car. I didn't come to Keeler because of Drew McKeough but I will return to Drew for my next car. More

