Keeler BMW

I bought my 3-series from Auggie, and the experience was wonderful, great deal very flexible gave me a good trade on my old car... BUT the dealership is only as good as the service department which SUCKS. I wonderful, great deal very flexible gave me a good trade on my old car... BUT the dealership is only as good as the service department which SUCKS. I got rear ended 4 days after i picked up my car, when i brought it to their auto body shop i pointed out a loud clunking noise I was hearing after the accident, both the advisor AND the body shop MANAGER promised me it would be fixed because they "Blueprint the entire car" I pick up the car and before I even leave their lot I can hear the sound. I bring it back and within 3 minutes they found the problem, HUGE cast aluminum transmission support was shattered, they tell me I'm lucky i brought it back or I could have ruined the trany. My first service was a 5 hour oil change, yes you read that correctly FIVE HOURS FOR AN OIL CHANGE, a $110 oil change mind you. Last but not least, my latest and only other experience so far was earlier this morning where I payed another $110 to be told I need to pay $800 (give or take $25) to have the front TWO tires replaced, 2 hours later I am alerted that my originally free of charge BMW assist reactivation would cost another $110. Another TWO HOURS go by and I am told it would be another half hour. An hour goes by, I'm sitting in the waiting room 5 hours after arrived and have heard nothing. I go to the onsite enterprise, and I find out that I can't get a loaner car because I'm not 25. Still waiting to hear about my car, the most information I have gotten is that "it will HOPEFULLY be done in the morning" Thank you keeler for once again doing nothing but bleed my wallet dry. More

I highly recommend this dealership. I guess any dealer is only as good as the sales person. I dealt with Auggie via email and phone. He is great to work with. No games, no haggling, he is very straight to de only as good as the sales person. I dealt with Auggie via email and phone. He is great to work with. No games, no haggling, he is very straight to deal with. I initially bought a 2011 X3 from him in May of 2011, and again bought a 528 Xi just 2 days ago. FYI.. I live 200 miles away from Albany and took the train to buy the car, he even picked me up from the train station each time. I have throughly enjoyed working with Auggie. My local BMW, Audi and other near by BME dealers were all playing games and were typical of a car dealership and I hated it. I hioghly recommend Keelr, espeically if you work with Auggie. :) More

Very friendly, accomodating. Have bought 2 cars from them. The prices were made reasonable without a lot of useless "negotiation". Have not yet had experience with service department. Cars were prepped them. The prices were made reasonable without a lot of useless "negotiation". Have not yet had experience with service department. Cars were prepped well on delivery, sent off with full tank of premium. More

I have owned many BMWs from different dealerships and have dealt with many different salesmen. I was turning in a BMW and looking for a new X5 and Auggie was a lot of help. He took out a lot of the str have dealt with many different salesmen. I was turning in a BMW and looking for a new X5 and Auggie was a lot of help. He took out a lot of the stress of dealing with overbearing, pushy sales people. I have a very busy schedule so I did not have a lot of time to go back and forth with price and he was excellent at sending me quotes over email and giving me the bottom line. I trusted Augie so much that two weeks later I took my friends to him to get the same deal. If you want a no hassle transaction and an honest opinion and some lame(but funny) jokes I would recommend Augie. Ravi More

I had a great experience dealing with Keeler BMW in the past and now living in North Carolina I gave a call to Keeler to inquire about a 2006 330Ci convertible. The salesman that answered the call was Phil past and now living in North Carolina I gave a call to Keeler to inquire about a 2006 330Ci convertible. The salesman that answered the call was Phil. Phil gave me all the information I needed about a car in stock. He was very friendly and personal. I committed over the phone to purchase the car. Phil made it easy, I was able to wire the funds to Keeler, get a one way airline ticket to Albany where Phil picked me up at the airport and took me to the nearby Keeler BMW. To my great satisfaction he had all the paperwork ready, the car was gleaming, parked inside next to his office. Inside of an hour I was on my way with my Vista Blue 330Ci with a blue canopy and beige interior. I've never had a more satisfying car delivery and I owe it all to Phil. Incidentally the next day I drove all of 848 miles by myself to Asheville in 13 1/4 hours, indeed "thr ultimate driving machine". More

At first appearance (phil) a salesperson seams very friendly. When he gets down to business he is pushy, and obnoxious. I came from Capital City just the day before and had a wonderful experience wit friendly. When he gets down to business he is pushy, and obnoxious. I came from Capital City just the day before and had a wonderful experience with them. I highly do not reccomend this salesperson, or this dealer for the aggressive salesmanner. My friends baught a nice Mercedes-Benz and reccomended this dealership, but the BMW dealership definatley does not meet up to the standerds. Beware of Phil. More

My 2001 325 developed synchronization issues in 3rd gear. I took the car in for service to have the key reprogrammed and have the transmission issue addressed. The dealer happily charged me $50 for 5 minute I took the car in for service to have the key reprogrammed and have the transmission issue addressed. The dealer happily charged me $50 for 5 minutes worth of work to reprogram the key, and then told me the syncro issue was all in my head... I suspect they didn't want to perform the warrenty service on the transmission.<br><br>The syncro problem eventually worsened in 3rd and developed in 2nd gear. The fluid in the gear box probably needs changing. I took the car back and reported the problem again, and requested an oil change. They charged me $95 for the oil change and once again told me the syncro problem was in my head. They sent me out with the shop foreman who doesn't know how to drive a stick and ended up riding and burning my clutch before deciding that my car was fine.<br><br>It seems like they're happy to over charge you for service not in warrenty, but when they have to fix something under warrenty, they lie to you to avoid it.<br><br>The car is now at another dealer having the tranny serviced. Avoid Keeler BMW if you can. More

The BMW service advisor I dealt with at Keeler doesn't know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I know his products ("Your 325's control arms are forged steel, so a tow hook won't hurt them" -- just one sample quote), and he wouldn't budge when I asked for transportaion the SECOND time my brand new car had to be towed within its first thousand miles: I had to contact the general manager, who corrected the problem (barely). I should have bought from Carbone (Utica, NY), and certainly will the next time around. More

wanted to buy a new old stock car. i was ready to sign but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car but asked for mud flaps and floor mats to be thrown in the deal. the sales manager was not accomodating in the least, despite the fact that this car has been sitting on their lot for a year already and will continue to do so meaning they'll have to pay for it sitting there - together with the fact that what i was asking for cost them about $100 at cost (what's $100 to accomodate a buyer?)!<br><br>this, to me, is symbolic of what to expect with this dealership. no effort to accomodate the potential buyer or to please them and provide 100% satisfaction. More