Keeler BMW

Was greeted immediately at the door by friendly sales staff (Drew), who allowed me to look around and come over to talk to him when I was ready should I have any questions or want to test drive anything. staff (Drew), who allowed me to look around and come over to talk to him when I was ready should I have any questions or want to test drive anything. It was a very low pressure atmosphere and I like that. I made it clear off the bat that I wasn't "going to sign anything today" and he never mentioned it again. That was really refreshing. At other dealerships it's always "Let me talk to my manager" and "What do I need to do to get you into this car today?" But, Drew and the team at Keeler BMW have much more class than that. He took the time to answer my questions, made good small talk, and we got to know each other a little bit which was especially good when I went back a few years later to turn in my lease and try out something new. Drew remembered me right away and helped get me into a new lease that really reflected what I wanted and who I am. The entire process (both visits) were as painless and pressure-less as I could imagine. Keeler BMW just treats their clients with a lot of respect. If other dealers were more like them, I'd be tempted to shop elsewhere, but until that happens I think I'll stick to Keeler BMW. More

Drew Mckeough was EXCELLENT!!! I have never had a better experience buying a car. I was so pleased that I went back to him 45 days after I purchased my car because I decided I wasn't happy with the color an experience buying a car. I was so pleased that I went back to him 45 days after I purchased my car because I decided I wasn't happy with the color and bought another one. It is not often that one receives customer service on this level and it is becuase of this amazing service that I have referred many to him for their next purchase(s). More

This is my third BMW from this dealership and I absolutely would NOT go anywhere else! My salesman, Drew McKeough, worked with me until I was completely satisfied with every detail of my sale - col absolutely would NOT go anywhere else! My salesman, Drew McKeough, worked with me until I was completely satisfied with every detail of my sale - color, specs and options of the vehicle and especially price! More

Drew Mckeough is phenomenal at what he does. We only purchase our BMW's from Keeler. The professionalism and service is without a doubt incomparable. We always feel welcome whether we're there to purcha purchase our BMW's from Keeler. The professionalism and service is without a doubt incomparable. We always feel welcome whether we're there to purchase another vehicle or have one our vehicles serviced. Best dealership around! More

Stepped in to look at used BMW's and Drew greeted us and sold me a 328xi and took the time to show my wife and I all the options and how they all worked, (over an hour). Drew went over and beyond as a s and sold me a 328xi and took the time to show my wife and I all the options and how they all worked, (over an hour). Drew went over and beyond as a salesman and with our purchase and definitely will be first choice when we are ready to purchase again. We also brought the car in for some minor service work and again had the same great service as well. More

My experience with Keeler BMW was 5 Star excellent. The My experience with Keeler BMW was 5 Star excellent. The salesman, Drew was personable, polite and knowledgeable. He helped style the car I wanted, an My experience with Keeler BMW was 5 Star excellent. The salesman, Drew was personable, polite and knowledgeable. He helped style the car I wanted, and his experience with certain options, like a steering wheel heater, which he insisted I get was the best! A little thing that is huge in my enjoyment driving in NY winters. Master mechanic, Kurt was there to help explain all the great features in my new car. His knowledge and skill gave me confidence I was making the best decision on purchasing my BMW. I highly recommend Keeler BMW!! More

PLEASE run from this dealer, I paid for them to remove my engine light which was back on the same day I pick up my car. Eight months after,my son had them do a oil change and the next day his engine light c engine light which was back on the same day I pick up my car. Eight months after,my son had them do a oil change and the next day his engine light came on. These people knows how to get your money easy, especially if you're car is close to a State Inspection. I will buy their BMW, but I will NEVER have them service it. There was another time when they collect money for diagnotic service and said they could'nt find the source of the problem. They are TERRIBLE!!!!! More

Bruce is by far the Best of the Best ! No hassle,not Bruce is by far the Best of the Best ! No hassle,not pushy,get's down to the bottom line with a price.Your treated as a person not a number!!I went t Bruce is by far the Best of the Best ! No hassle,not pushy,get's down to the bottom line with a price.Your treated as a person not a number!!I went to another local BMW dealer and I wish I had come to Keeler first..Capital Cities--NOT!!!The way I was treated there was just awfull,and that's the best I can say about them.... Keeler the BEST !! Again Thank you Bruce with my order of a 2013 X3.. More

I have visited this dealership roughly 4-5 times in the last month looking for a 335i. On all occasions I have walked around outside and in the dealership for almost 30 minutes without one person saying h last month looking for a 335i. On all occasions I have walked around outside and in the dealership for almost 30 minutes without one person saying hello or if they could help me with something. Yes, I obviously could have asked, but its very awkward to approach people who are not looking at you or appear to have no care in earning your business. Needless to say I took my business elsewhere and had a great experience! More

I bought my 3-series from Auggie, and the experience was wonderful, great deal very flexible gave me a good trade on my old car... BUT the dealership is only as good as the service department which SUCKS. I wonderful, great deal very flexible gave me a good trade on my old car... BUT the dealership is only as good as the service department which SUCKS. I got rear ended 4 days after i picked up my car, when i brought it to their auto body shop i pointed out a loud clunking noise I was hearing after the accident, both the advisor AND the body shop MANAGER promised me it would be fixed because they "Blueprint the entire car" I pick up the car and before I even leave their lot I can hear the sound. I bring it back and within 3 minutes they found the problem, HUGE cast aluminum transmission support was shattered, they tell me I'm lucky i brought it back or I could have ruined the trany. My first service was a 5 hour oil change, yes you read that correctly FIVE HOURS FOR AN OIL CHANGE, a $110 oil change mind you. Last but not least, my latest and only other experience so far was earlier this morning where I payed another $110 to be told I need to pay $800 (give or take $25) to have the front TWO tires replaced, 2 hours later I am alerted that my originally free of charge BMW assist reactivation would cost another $110. Another TWO HOURS go by and I am told it would be another half hour. An hour goes by, I'm sitting in the waiting room 5 hours after arrived and have heard nothing. I go to the onsite enterprise, and I find out that I can't get a loaner car because I'm not 25. Still waiting to hear about my car, the most information I have gotten is that "it will HOPEFULLY be done in the morning" Thank you keeler for once again doing nothing but bleed my wallet dry. More