Keeler BMW

Helped me out Late on Friday afternoon, I discovered a nail in my run/flat tire. The nearest BMW Dealer was Keeler. It looked as though I was going to have to spend Late on Friday afternoon, I discovered a nail in my run/flat tire. The nearest BMW Dealer was Keeler. It looked as though I was going to have to spend the night in upstate NY. I called Keeler who said if I could get there in an hour, they had the tire and would do the job. I squeaked in a little after four had conversation with a kind service manager who secured permission from my Roadside Insurer and expedited my new tire. Quick and Kind- much better than finding a motel! Thanks. More

Great car, great service, great price ! Bought a new 2018 BMW 330i from Keeler BMW last month, and couldn't be happier with the overall experience. I made three visits to Keeler, and test dr Bought a new 2018 BMW 330i from Keeler BMW last month, and couldn't be happier with the overall experience. I made three visits to Keeler, and test drove several models before finding the perfect car for me. I had also visited other local dealerships, but found them pushy, uninformed, and not very willing to negotiate. On each visit to Keeler, I dealt with Augie Prager, who was a true pleasure to work with. Augie is what I would classify as "Old school customer service." He listened to me about what I was looking for, answered all my questions, allowed me to test-drive several models, all the while not pressuring me for a sale. He guided me along the car buying process at my own pace, which was a refreshingly delightful experience, and then was there to assist me when I was ready to buy. I would highly recommend Augie, and will definitely be back to see him for future buys. Also kudos to Zach,(BMW genius) who was very helpful and cordial in reviewing all the components of the new car on two occasions with us. And finally, a big thank you to Riaz Yacob (business manager), who while I was signing my final paperwork, informed me there was an additional $2000 rebate on the car! I appreciate your integrity! More

Terrible Service, Mean Employees I was on vacation heading home when my BMW broke down. It was towed to Keeler BMW in Troy. I was told a week later that my car was ready to be pic I was on vacation heading home when my BMW broke down. It was towed to Keeler BMW in Troy. I was told a week later that my car was ready to be picked up. I had to drive two hours to retrieve it. I payed the 647$ amount for the bill they gave me, and was told to wait out side,(it was raining). I waited 20 minutes for my car as it was boxed in with other cars. Then I was told it would not start! When I asked for someone in charge to help figure out why this happened, they said the people in charge were supposedly off that day. The person who did show up tried to smooth things over with no results. I then had the car jumped to get it out of there, and after driving 1 mile it broke down. This was a horrible situation. I would not recommend Keeler to anyone. No one is in charge, but they were sure happy to take my 647$ dollars. More

Horrible Service I have a 2009 BMW which went in for service due to the BMW fuel pump recall. At this point there was absolutely nothing wrong with my car. It was runn I have a 2009 BMW which went in for service due to the BMW fuel pump recall. At this point there was absolutely nothing wrong with my car. It was running perfect with no problems. Keeler kept my car for one week in order to fix whatever was wrong with the fuel pump recall. After getting my car back, the next day I was on my way to work and my car stopped running all of a sudden on the middle of the freeway. I called Keeler and told them that before my car was fine but now clearly they had messed something up. They said to bring the car in. The car wouldn't turn on so I had to get it towed which Keeler made clear was not their responsibility and would be to my expense. I got the car towed to Keeler BMW and they kept my car for 2 weeks. Everyday I called to see what the update was and everyday I would hear something new. One day that they had ordered the wrong parts, the next that the part was incorrect, the next day "oh your car will be ready in half hour, just running it through the wash", the next day " we are doing road tests". All this time I was paying for a rental car. Keeler BMW would not even provide a courtesy car rental even though my car was messed up due to their incompetency. Finally after two weeks of calling and waiting and receiving contradicting information each day, I picked up my car. They billed me $1800, even though nothing was wrong with my car before it had gotten into their hands. I paid the $1800 but also wanted a guarantee that this time my car wasn't just going to stop all of a sudden in the middle of the road. So I asked the receptionist what the guarantee was. She said "if it stops you can bring it again and we will go from there". Meaning that all they want to do was make money. She was extremely rude and unprofessional. So I pay the bill and take my car home. The next morning I am on my way to work and I smelled gas, a couple minutes later my car stops all of a sudden in the middle of the road. I get out of the car because I was feeling light headed and literally felt like I was going to pass out from the smell of gas. I look under my car and gas is POURING out. At this point I am wondering what road tests were they doing that they did not notice this? They messed up my car in the first place, they kept the car for way longer than they needed to, and the car is still NOT fixed. So I call Keeler BMW and explain the situation. The manager (Andrew) tells me to have the car towed again to their service dept. at my expense and then we will go from there. At this point I did not feel comfortable sending my car to them, I asked for my money back and that I would have it fixed elsewhere. Andrew was not helpful at all and stated that I would not get my money back and that there was absolutely nothing he could do. He did not even bother to apologize even once for all the inconvenience he had caused me. I am having my car fixed elsewhere now. Keeler BMW ruined my car, billed me $1800, plus I paid towing and rental fees all because they messed with my car. I have bought cars from Keeler BMW before but after this horrible experience I will never do business with them again. More

Outstanding experience with sales consultant Augie Prager I have been leasing/buying BMWs at Keeler. Over the years I have had many models of BMW, for myself and my husband. Always with Keeler BMW, always wit I have been leasing/buying BMWs at Keeler. Over the years I have had many models of BMW, for myself and my husband. Always with Keeler BMW, always with Augie Prager - the best sales person, who is very professional, knowledgeable, and honest. I can trust Augie 100%. He is a wonderful BMW rep at Keeler and the best person I know. I will always go to Augie and will recommend him to my family, friends, and everyone who is looking for a reputable car for the most reasonable price. Thank you Augie! More

First lease first BMW Thank you Joe Marcil first lease first BMW love it you helped make it happen thanks Alex for showing how to drive it ! Thank you Thank you Joe Marcil first lease first BMW love it you helped make it happen thanks Alex for showing how to drive it ! Thank you More

Bait and switch experts Made appnt with Arthur/Art to see preowned x5 on a friday afternoon. Drove 1.5hrs next morning and after 30-45 mins reviewing carfax and service recor Made appnt with Arthur/Art to see preowned x5 on a friday afternoon. Drove 1.5hrs next morning and after 30-45 mins reviewing carfax and service records, he comes back and tells me vehicle was "sold". Would not produce any evidence of sale. Wasted entire saturday in August with this dishonest and phony dealership. Salesman played fake apologies and then shifted gears to try and switch me to a vehicle $10k higher. Classic con and bait and switch. Funny thing is the same low mileage below average vehicle is still listed on their website several days later. Be extremely careful before you engage with thIs dealership. More

Best sales & service Hank Bottieri is the best! Over the past several years, I purchased 2 BMWs from Hank. The customer services provided by Hank are excellent. Even one y Hank Bottieri is the best! Over the past several years, I purchased 2 BMWs from Hank. The customer services provided by Hank are excellent. Even one year later, when I had a question, he got back to me promptly with an answer. It has always been high quality where Keeler BMW is concerned. More

"Horrible after sales services" I waited a long time to buy my first BMW. it was a used 328XI with low miles. I couldn't have been more pleased. Sales services was amazing, from s I waited a long time to buy my first BMW. it was a used 328XI with low miles. I couldn't have been more pleased. Sales services was amazing, from start to finish. I was up-sold on the extended warranty as they covered brakes. I was told this car would need brakes around 50K miles and had a short life left. They assured me that i would definitely need brakes before my warranty was up. So i purchased it as well. first check up, i was told brakes are worn and most likely would need them soon. shortly after my brakes started grinding, i went in the said they are worn and replaced them for me! 3 short months later i stopped in to local Valvoline just to get my inspection completed. Much to my surprise, the front brakes failed inspection and where never changed. taking my failed inspection to Keeler, they checked the brakes again and said they don't meet the requirement to have them changed yet, and they never replaced them to begin with. at this point i was at 72,000 miles (warranty good to 75,000 or 3 years) The service manager told me to come back before i hit 75,000 and they would measure it again, i mentioned i thought it was up after 3 years, which only gave me 2 more months. Manager says, no problem, bring it in before 75k and we will take care of you. I made an appointment at 74,200 miles, came in, manager says you don't need brakes you still have 40% left, and besides you are out of warranty anyway. Here is your keys, have a nice day. NEVER again will i purchase a vehicle from them! to make it worse, i inform BMW customer service, and they respond with, "thanks for letting us know, these things happen from time to time." More

You are the Man Augie!! - Perfect! Thank you sooooo much Augie Prager!! This is a person who went he extra mile. It mattered to Augie that our needs were met. We are 150% satisfied, and Thank you sooooo much Augie Prager!! This is a person who went he extra mile. It mattered to Augie that our needs were met. We are 150% satisfied, and will spread the word about this super car buying experience. More