Keeler BMW

Purchased a 2015 528xi from Nick Yocono My wife and I spoke with Nick on the phone from our home in NH. An ad for a 5 series with all the bells and whistles and the color we wanted came up My wife and I spoke with Nick on the phone from our home in NH. An ad for a 5 series with all the bells and whistles and the color we wanted came up in cars,com. After 3 conversations with Nick, we felt comfortable enough to make an 8 hour round trip for this car. We agreed on a trade value for my 328xi which was fair trade in value after consulting KBB.com. We arrived to find the car ready to go, indoors with a buffed shine and a spotless interior. Nick made sure we wouldn't be disappointed and he did a great job of it! I am in sales myself so I know what has to go on behind the scene to make a transaction appear easy for the buyer. Just as we were about to drive away for the 4 hour return trip, Nick noticed a spot on the concrete where the car was idling. Nick stopped us then brought a tech out from the service department for a look. Turned out that when they replaced a part to qualify the car for the BMW pre-owned status, a hose was not seated properly and had a slight leak. This was taken care of withing 15-20 minutes and away we went very pleased that Nick was paying attention. And before we arrived, Nick sent an email telling us that 4 new tires were installed. NICE! and this car only has 15,000 miles. Nick Yocono. I'll be looking for him next time I replace my car. Thanks Nick!! More

Sales Dealer Augie was very helpful with the whole process. He was extremely friendly & patient with us and give us the best price he can offer. We were really at Augie was very helpful with the whole process. He was extremely friendly & patient with us and give us the best price he can offer. We were really at ease & comfortable with him. More

Great experience leasing new 440i This is the 5th BMW leased from Keeler and as usual the experience was painless & professional. Augie Prager was top notch from placing the order thr This is the 5th BMW leased from Keeler and as usual the experience was painless & professional. Augie Prager was top notch from placing the order through taking delivery. Augie went the extra yard to make sure everything went smoothly. More

Snow White Part Deaux Just took possession of. 2017 BMW X3 28i - traded in my 2008 X3!!! Bruce Gardner is just one of the reasons I am delighted to think of "Keeler as my d Just took possession of. 2017 BMW X3 28i - traded in my 2008 X3!!! Bruce Gardner is just one of the reasons I am delighted to think of "Keeler as my dealer." More

Great dealership great people who work there My first BMW and I have to say the folks at keeler made me a believer. Thank you Ashely for the great car I am certainly coming back for another. My first BMW and I have to say the folks at keeler made me a believer. Thank you Ashely for the great car I am certainly coming back for another. More

Excellent Sales Experience I just bought a slightly used 535 XI from Keeler. The car is great as was my dealer experience. This is the third car I've bought from Keeler and I'd I just bought a slightly used 535 XI from Keeler. The car is great as was my dealer experience. This is the third car I've bought from Keeler and I'd buy there again in the future. Our salesperson (Hank Borelli> was terrific; low key, patient and helpful. More

Purchase I spoke to 3 dealers and Keeler did the right deal and made the whole process very easy - financing, title in and VT tags and pick up. I spoke to 3 dealers and Keeler did the right deal and made the whole process very easy - financing, title in and VT tags and pick up. More

poor and incompetent customer service I called 3 times never got threw to the correct department 1st phone call I was hung up on, 2nd phone was transferred to Mercedes keller when I have a I called 3 times never got threw to the correct department 1st phone call I was hung up on, 2nd phone was transferred to Mercedes keller when I have a bmw and the receptionist was rude in that department as well and third time I was sent to voicemail .. ill just take my business elsewhere More

Condescending and indifferent to customers I've had my X1 for over 3 years and generally the service has been okay...a non event. However, my last visit to Keeler was one of the worst customer I've had my X1 for over 3 years and generally the service has been okay...a non event. However, my last visit to Keeler was one of the worst customer service experiences I've had since moving out of NYC 20 years ago. The representative was condescending and indifferent to my concerns. When I escalated my concerns to the service manger, he too was indifferent. I then called BMW of North America and they just gave me the run around for one week and nothing was resolved. This was my first and last BMW. More

Extremely poor service experience I don't mind paying $135/hr. for service but they returned my car with grease on the carpet and dirty fingerprints on the door panel All this after a I don't mind paying $135/hr. for service but they returned my car with grease on the carpet and dirty fingerprints on the door panel All this after a $3,200 repair bill. These people have no respect for other peoples property.This place is a complete ripofff and I will never return. Am going to buy a new Lexus and hopefully a better service experience. Also, they never advised me of an airbag recall. These people are terrible.BEWARE! Fool me once shame on you,fool me twice shame on me. More