I am 68 and have purchased 9 new cars. I HATE it!
OK. Stephen Robinson. He is real.
Called him cold from Maryland in November about ordering a Cherokee Trailhawk for our relocation to NH. (Had checekd out Dealer Rater and others). Stephen was direct and informative. Vehicle arrived a couple days before Christmas and Stephen simply explained my purchase options in a matter of fact manner.
There was no question in my mind that this was the vehicle that met my needs. I looked at everything from Subarus to Toyotas. I know the value of rock crawler mode and armored undersides. I also do not have $60K to spend (might have bought a Gladiator if I did).
Then Stephen took us to talk with Duston. I explained to Duston I was not going to pay for pinstripes and he laughed. He sold me an extended warranty (I actively bought it in reality). After going through the warranty contract and combined with my understanding of the new vehicles, It only made sense.
These vehicles are now "Drive by Wire", like a fighter jet. Mechanicals are sound and not an issue. But the control systems are a nightmare and a real financial risk. So I bought the 8 year contract.
Basically, I think FCA should warranty the systems for the same as the power train. But this would increase the price of the vehicle and make it seem uncompetitive.
So it is an add on I think is insane to forgo.
I bought this to take the place of my 08 Liberty with Mercedes manual truck transmission which earned its living as a trailworker vehicle.
I ordered the Trailhawk with everything but the sunroof option because my intention was to replace the Liberty. The wheelbase of the Trailhawk is the same but the rear end is almost 12 inches shorter. It also has much greater ground clearance. These make it a better work vehicle although trail tools would have to be put in a turtle top.
On the plus side, there seems to be greater width in the passenger cabin and it will truly fit 4 trail workers where no one wanted to ride with us in the Liberty.
BUT, it is too pretty for trail work! So the Liberty gets a reprieve.
VERY different from our car buying experiences in the MD/DC area. I found NO pressure and no wasted time. Thank you to all at Keene Jeep!