Keene Dodge Chrysler Jeep Ram - Service Center

Issue still exists after two visits Brought my vehicle in to have it serviced for a squeaking sound coming from the rear wheels. I mentioned when I brought the vehicle in that it sounde Brought my vehicle in to have it serviced for a squeaking sound coming from the rear wheels. I mentioned when I brought the vehicle in that it sounded like a shock or shock mount was going bad. After two visits and two repairs, the squeaking still exists. I confirmed myself that the shock / shock mount is bad. While Customer Service was accommodating, I'm not all impressed with the level of troubleshooting performed at Keene Service. More

paid for new heater core and heater didnt work took truck in to have the air condition repaired. they had to replace evaporator behind the dash. I figured since the truck is fourteen years old it w took truck in to have the air condition repaired. they had to replace evaporator behind the dash. I figured since the truck is fourteen years old it would be best to replace the heater core while the dash was out even though I never had a problem with the heat. picked truck up in july and the air worked fine. I didn't consider checking the heat with it being s\o hot anyway until in a chilly morning in October and had no heat. dealer said the blend doors were broken and they don't get messed with during the evaporator or heater core replacement and wanted 1200.00 more dollars to fix after I paid 1500.00 for the original job. More

Best Damn service department in Maryland!!! And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else. And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else. More

Service on my 205 Chrysler My lights kept going on and off for several days, I have gone to other Chrysler dealers locally and they cheat and lie to me. I decided to give Keene My lights kept going on and off for several days, I have gone to other Chrysler dealers locally and they cheat and lie to me. I decided to give Keene a chance and see what they could do for me. They solved my problem in several hours and loaned me a car .I had no appointment but they serviced my needs anyway. I will return for any problems that I might have. Very nice to deal with. More

VERY BAD SEVICE Service Incident March 3rd- 17th 2015 Keene Dodge Jarrettsville Md. 21084 My 2015 Ram 3500 Dually Diesel with 1770 miles I brought my truck in for Service Incident March 3rd- 17th 2015 Keene Dodge Jarrettsville Md. 21084 My 2015 Ram 3500 Dually Diesel with 1770 miles I brought my truck in for a Check Engine Light and to have a Back Up Camera Installed that I had purchased from Keene Dodge. My Service Writer was Nick Adams he said the truck would be done in a few hours. Nick called me 2 hours after I had dropped my truck off and said during the install the radio malfunctioned and was not working but the back up camera was working threw the radio and that they would order a new radio and it would be there in one day. I called the next day the radio was not there but was told it was on the way (Tuesday). On Wednesday still No Radio. I asked for a loaner 4 Wheel Drive truck because there was a snow storm on the way, the loaner was a 2001 Dodge Ram with 188,000 miles and No Heat. I got the loaner because my truck was still disassembled. Keene Dodge was closed Thursday due to the storm. On Friday they told me the new radio would not be in till March 20th and that I could pick up my truck, I went to get my truck at 5:30pm and the Service Writer asked me how I wanted to pay. I said I would pay and wasn’t paying till my radio was installed and working properly. I finally got my truck and noticed many chips in the paint of my brand new vehicle- very extensive on the hood, grill roof passenger side and chips even in the glass windows. I immediately told them about the damage, they completely denied it had happened while they had my vehicle. When I drove my truck I noticed tire pressure gauge no longer on the monitor screen. I notified Keene Dodge of this matter and was told the truck didn’t come with a tire pressure gauge. This is standard on this model truck. Keene then called me in on March 17th and told me my radio was in, I was told it would take a ½ hour to install and was told the General Manager would be there to look at the damage to my truck. When I spoke to the General Manager Mike Baldwin about the damage and the non-working tire pressure gauge he was very Cocky, Unprofessional and Rude to My Son and I, Mike Baldwin stated that “I must have bought the truck that way.” I had a professional estimate done on the body and the glass damage at Jones Junction, which came to $5,700 in Damage. When I took my truck I paid $390.00 to receive it damaged and with a non-working tire pressure monitor. I took the truck to Cook Dodge which is where I purchased the tire pressure monitor after 4 visits they were able to re-install the tire pressure monitor. $5700.00 in Damage caused by Keene Dodge most likely from being parked so close to the road and being pelted by passing salt trucks. The radio was also not hooked up that took 2 days to get back into service, also when I asked where my truck was parked while during the snow storm I was told They didn’t know where it was parked. Mike Miller More