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Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,522 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,522 reviews
July 25, 2015
Excellent service I am completely satisfied with my purchase. Going into the dealership I was skeptical, being a first time buyer. I wasn't sure that I would be able to I am completely satisfied with my purchase. Going into the dealership I was skeptical, being a first time buyer. I wasn't sure that I would be able to get the car I wanted. Bob helped me every step of the way. I got the car I wanted and for a good price. I wold strongly recommend Keffer to my friends and family for future car purchases. More
by Jeremymcchesney
Employees Worked With
Bob McChesney
July 24, 2015
Great experience Great dealership great people great vehicles. Brandon did a great job showing me the in and out of the jeep. Test drive was great. I will definitely b Great dealership great people great vehicles. Brandon did a great job showing me the in and out of the jeep. Test drive was great. I will definitely be back and I would absolutely refer the dealership to a friend.. Jeep 4 life! More
by Jeep fanatic 24
Employees Worked With
Brandon Melendez
July 23, 2015
Good overall experience, needs improvement in finance proces Good part : Recently purchased a Jeep Wrangler and overall experience was good. I traded in my current vehicle and that can be quite a tricky proce Good part : Recently purchased a Jeep Wrangler and overall experience was good. I traded in my current vehicle and that can be quite a tricky process. Fortunately Willie helped me understand the process and was very helpful during the process. He also helped me understand the vehicle as I am new to SUV and jeeps in particular. He made trading in quite easy and I walked out with a new Jeep! Very excited to go off-roading soon :) Part that needs improvement : 1. Multiple credit inquiries Usually all new dealers run credit check against a single financier and give you a quote. My credit application was run against 5 different financiers though I have excellent credit. This may be a normal process for some dealers, but was new to me. But the customer should be made aware of this prior to running checks. # of credit inquiries affects credit scores. 2. Optional additional coverage All new vehicles come with ultra new coverage built in. What I wasn't made aware of was that this coverage comes at a cost and is optional. Customer should be given a choice, especially when the coverage costs around $4K. More
by BrandNewJeep
Employees Worked With
Willie D Hailey, Shaun Shore
July 20, 2015
1st Time Jeep Owner! Krystal and Kim at Keffer, made my first Jeep buying experience a great one! Krystle helped me initially and was very patient with my lack of jeep k Krystal and Kim at Keffer, made my first Jeep buying experience a great one! Krystle helped me initially and was very patient with my lack of jeep knowledge. When Krystle went on vacation, she put me in good hands with Kim Erickson, who continued my excellent Keffer experience. Kim was very knowledgeable and was able to help me pick the right jeep with the right add-ons. Kim actually called me weeks after I bought the Jeep to see if I'm enjoying it! I was very surprised and thought it was a nice touch. I would definitely refer Keffer, Krystal and Kim to others, and will be back for my daughter's first vehicle next year when she's 16. More
by Jeff Beck 911
Employees Worked With
Krystle Hager, Kim Erickson
July 20, 2015
Worst customer experience ever I am sorry but get ready for a long painful story, friends. I went to this lot to purchase a vehicle about 3 months ago. I decided on a vehicle before I am sorry but get ready for a long painful story, friends. I went to this lot to purchase a vehicle about 3 months ago. I decided on a vehicle before walking in the doors, talked to a sales rep, and set up a meting. I arrived at the dealership to test drive the car at the appointed time. I had to wait for 45 minutes while they tried to find the vehicle on the lot. Apparently, someone had lost it after test driving the car. I then test drove the car and had a nice chat with the sales rep and the experience started to feel better. Little did I know what was in store for me. I sat in front of a desk for 4 hours while the called different banks to find a loan for me. While they were doing this they asked me to get insurance on the vehicle while on the lot and called superior insurance. The car was not in a condition to be driven off the lot so I was going to have to wait for a week for them to repair it. I asked if I could shop around for insurance at home since I could not even drive the car home and the sales rep told me " No they shop for you, they have the best price, you have to go through them." This in itself was false as I went home and was quoted a price from progressive that was half the price of superior for better coverage. After 4 hours they finally found a bank willing to do a loan (i have average credit) and quoted me at 18% interest. I was dumbstruck but decided i needed this now so I agreed. I had already stressed to the sales rep that I live about 2 hours away and cannot meet on certain days due to working 12 hour night shifts. I call their office after a week and they schedule a meeting to come pick up the car. I arrive back at the dealership and the sales rep says these exact words "Do you want the good news or bad news? The good news is i can find you an excellent deal on a different vehicle and the bad news is i cannot sell this car due to rust damage." When i asked how long they knew about this he eventually told me about a week now. This was also after he kept asking me to come in on my work day after I told him i could not. I finally broke down and went the 2 hours before work just to have this over and done with. that when he told me that line. Well, as you could imagine, I was livid and refused to look at any more cars on the lot ( I didn't even have time before having to run back to work) and they said they would send me back my down payment check they already took but their "check cutters" were not in for the day and I would have to wait until Monday. This was on a Friday. I decided to wash my hands of this company and buy privately. I found a much nicer, newer, and lower mileage car for 3% interest rate. I thought I was done with this dealership for good but little did I know.... I still needed to cancel my superior insurance and have the dealership fax a letter showing them I never received the vehicle so I could get a full refund on the insurance down payment. I have called this dealership 3 times a week for 3 months. I have left message after message for them. I have dealt with the VERY rude customer care rep at their front desk multiple times always barely keeping a calm polite tone. She has hung up on me more times than I can count. She has transferred me in the middle of my sentence. She has put me on hold immediately after hearing my name. The few times she actually transferred me to one of two people that never answer and always make me leave a voicemail, I have left a long detailed voicemail about what it is I need. Superior insurance has called this dealership multiple times and left countless messages on my behalf and nothing has been done. It is 3 months later and I am still trying to get this letter faxed. I let another message about 20 minutes ago and will continue the fight tomorrow morning. More
by Brad200417
Employees Worked With
Matt Knight, Mike Lewis
July 10, 2015
Great experience! I was so impressed with my experience at Keffer Jeep. I worked with Mike Lewis primarily, though Andy the sales manager and the finance guy were very I was so impressed with my experience at Keffer Jeep. I worked with Mike Lewis primarily, though Andy the sales manager and the finance guy were very helpful too. Mike took me on a test drive a few months ago and didn't give me a hard time at all about needing to wait until summer to purchase my car. I didn't feel like anybody was trying to play head games with me or take advantage of me. Overall, I highly recommend Keffer Jeep and Mike Lewis specifically! More
by Mcarpenter
Employees Worked With
Mike Lewis, Andy Bell
July 09, 2015
We leased two Renegades and the experience was grea. We had a great experience with the dealership and the sales staff. In particular Giovanni Svette, our salesman was terrific. His was very personable We had a great experience with the dealership and the sales staff. In particular Giovanni Svette, our salesman was terrific. His was very personable and clearly explained everything we needed to know about the vehicles. My wife and daughters and I could not have been treated more professionally. More
by 2xrenegades
Employees Worked With
Giovanni Svette
July 02, 2015
excellent sales team Our salesman made sure we found what we were looking and got us the best deal possible, by far the best experience i have had at a car dealership. Our salesman made sure we found what we were looking and got us the best deal possible, by far the best experience i have had at a car dealership. More
by steve
Employees Worked With
Richmond Carter
July 02, 2015
Friendly staff, hassle-free experience Staff was very friendly. They got me into a vehicle that fit my needs at a price I could afford. It was a hassle-free experience and there was no purc Staff was very friendly. They got me into a vehicle that fit my needs at a price I could afford. It was a hassle-free experience and there was no purchase pressure. More
by Ethridgematthew
Employees Worked With
Willie D Hailey
July 01, 2015
Kim went above and beyond! Kim was the most pleasant salesperson I've ever bought a car from. She never pressured me, tried to change my mind, up sell me or harass me. What a gr Kim was the most pleasant salesperson I've ever bought a car from. She never pressured me, tried to change my mind, up sell me or harass me. What a great experience was to be helped by a woman. She still helps me when I have questions when I call, and it has been 3 months since I bought my car! Thank you Kim and keep up the amazing work you are doing! More
by Ivie C.
Employees Worked With
Kim Erickson
