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Keffer Chrysler Jeep Dodge Ram
Charlotte, NC
1,464 Reviews
Keffer Chrysler Jeep Dodge and Ram Trucks,"The Family Store", has been proudly serving our community for over 25 years. We are 100% committed to complete customer satisfaction and world class service.
We have a recently opened a 36,000 sq foot state of the art facility and we have hundreds of cars and trucks for you to choose from.
The real difference at Keffer is the way we treat our customers. When your here, your family and you should expect to be treated that way, Friendly, knowledgeable sales, service, and parts professionals are dedicated to treating you right.
Come by the "Family Store today and discover for yourself. While you're here don't forget to ask about our "guaranteed Low Price!".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,464 reviews
February 11, 2015
2005 Dodge cummins #4 injector line replaced The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand The injector line cracked on me around 1 AM had truck towed to Keffer for repair. Choose Keffer because my wife and I purchased a new 2013 Jeep Grand Cherokee from them rather than our local dealer in Rockingham NC. So I assumed that they would take care of me in my extreme hour of need since we purchased from them in the past. See this all happened while I was visiting my father who is at Carolinas medical center hospital on a ventilator, boy was I wrong. They bill themselves as the family dealer this is total xx. They charged me over 225 dollars to remove two nuts and install the new 100 dollar line. I just feel like they took total advantage of and out of town guys misfortune. I know I was at their mercy so I had no choice but to pay it and I did but when it comes time for my new truck purchase in the next few months you can bank on Keffer not getting that sell. # remember good customers # be fair. More
by nick012369
Employees Worked With
Donnie Gomez
Helpful February 10, 2015
Keffer Continues to Impress I recently leased my second vehicle from Keffer and am continually impressed by this dealership. Joe French was our sales associate and his profession I recently leased my second vehicle from Keffer and am continually impressed by this dealership. Joe French was our sales associate and his professionalism and knowledge made the process easy. He showed us a variety of options in our price range and had all of the answers to the questions we had. I will definitely be back to see Joe when it is time to purchase or lease our next vehicle. Thank you Joe and Keffer! More
by JasonPidgeon
February 09, 2015
Quick and Easy Came all the way from Atlanta to purchase a Jeep that was competitively priced. The salesman Brandon was great and accommodating, as well as the rest Came all the way from Atlanta to purchase a Jeep that was competitively priced. The salesman Brandon was great and accommodating, as well as the rest of the staff. I would definitely recommend Brandon and Keffer DCJ. More
by lrg07
Employees Worked With
Brandon Melendez
February 08, 2015
The BEST Dealership i have purchased two Jeeps from Keffer! There was no game playing, going back and forth. No time wasted. The easiest buying experience. Willie has alw i have purchased two Jeeps from Keffer! There was no game playing, going back and forth. No time wasted. The easiest buying experience. Willie has always been my Salesman. He worked hard both times to find me exactly what I wanted. Willie is the best! Service department is friendly from the time I drive in, any questions during the service and all the way to picking up my keys. The most friendly dealership overall! More
by Lindakiser
February 07, 2015
Horrible Service Have to meet certain guidelines for the online price...also not informative when asking credit questions...I ask and told the gentlemen I did not want Have to meet certain guidelines for the online price...also not informative when asking credit questions...I ask and told the gentlemen I did not want my credit ran as I was just looking due to my vehicle being totalled and waiting for a settlement...now my credit is going to get ding 4 times! Thanks a lot Keefer...would not recommend this place at all. More
by jrob1989
Employees Worked With
Andy Bell
February 05, 2015
Big help I would like to thank Kim Erickson for the help she provide in getting me out of a car I didn't want into a brand new 300. Thank you agaiin for the gr I would like to thank Kim Erickson for the help she provide in getting me out of a car I didn't want into a brand new 300. Thank you agaiin for the great service. More
by kenbrew
Employees Worked With
Kim Erickson
February 04, 2015
Mark Dollard for Salesman of the Year!!!! My experience at Keffer was outstanding. This was primarily due the approach of one Mark Dollard. Mark is an extremely personable, honest, and profe My experience at Keffer was outstanding. This was primarily due the approach of one Mark Dollard. Mark is an extremely personable, honest, and professional individual. If you are looking to purchase a car and wan't a straight shooter, then Mark is your guy. He goes out of his way to get to know you and asks questions to make you feel like he cares. Mark and Keffer stand by what they preach. By the end of my experience at Keffer, I not only wanted to buy a car, but wanted to buy a car from Mark. I would highly recommend Mark and Keffer to make your next purchase. Sincerely, Happy, Loyal Customer More
by jstraj
Employees Worked With
Mark Dollard
February 03, 2015
The greatest car buying experience ever!!! Jacob is a great representation of Keefer Dodge. He has a humble spirit and excellent customer service Great Car buying from beginning to end. Than Jacob is a great representation of Keefer Dodge. He has a humble spirit and excellent customer service Great Car buying from beginning to end. Thanks More
by bavonne
February 03, 2015
Purchase of new Wrangler Unlimited Jacob & Mike did a great job handling my purchase of a new Jeep. They walked me through all of the options available to customize my new vehicle, brin Jacob & Mike did a great job handling my purchase of a new Jeep. They walked me through all of the options available to customize my new vehicle, bringing in the service department. All of the staff was very friendly and the sales follow up was very thorough. More
by Rsatterfield
Employees Worked With
Mike Streng
February 02, 2015
Couldn't have asked for any better I purchased my brand new 2014 Jeep Cherokee through Keffer with the assistance of my son. I was in the middle of changing jobs and really couldn't be I purchased my brand new 2014 Jeep Cherokee through Keffer with the assistance of my son. I was in the middle of changing jobs and really couldn't be in Charlotte to complete the deal. My son worked directly with Kim Erickson at Keffer and put together a great deal. All the paperwork was handled by FedEx and all I had to do was pick the car up. I LOVE this car. And Kim and all the people at Keffer really went out of their way to make the experience pain free. I would absolutely buy from them again and would recommend them without hesitation. More
by rredman
Employees Worked With
Frank Cruz, Mike Maus, Donnie Gomez, Kim Erickson
