Keffer Mazda

A big family Not a typical dealership visit; I.E. no roundabouts, no dealer jargon, easy to understand, and one point of contact throughout the entire process. Cha Not a typical dealership visit; I.E. no roundabouts, no dealer jargon, easy to understand, and one point of contact throughout the entire process. Chad Cowans did an exceptional job in getting me the best possible deal on only my 2nd car, and respected how difficult it was to let go of my first car for a new one. He was also very diligent and on-task, as well as personable and easy-going throughout the process. As a U.S. Military Veteran, it was pleasantly surprising to see how many of their employees were former military as well, and it gives great insight as to their priorities in their hiring practices and moral standards.I am greatly enjoying my new Mazda 3, and it is a joy to show off Ms. Ruby to my friends and family, as she is stunning to look at, and to drive. Thanks again! 5 stars, and it's not even close. More

My overall experience and test drive I test drove a Mazda 6 with Yuri.. it was the best experience I ever had. Everyone else inside Keffer Mazda greeted me and asked how I was doing. Yuri I test drove a Mazda 6 with Yuri.. it was the best experience I ever had. Everyone else inside Keffer Mazda greeted me and asked how I was doing. Yuri was very friendly, he told me everything I needed to know about the car. I even got a chance to use Bluetooth for the very first time in a car and adjust different volume levels . During the test drive I couldn't keep my smile off my face, the sounds of the acceleration was amazing, and it felt like a HUGE upgrade compared to my old car. I definitely wish to purchase this vehicle when the time is right. More

Chad Cowans I would like to thank Chad for his knowledge and skills as a Mazda salesman in helping me purchase my very first Mazda. He has an angelic personality I would like to thank Chad for his knowledge and skills as a Mazda salesman in helping me purchase my very first Mazda. He has an angelic personality and presentation with customers. He truly made it easy for me to give up my Mercedes for a 2017 Mazda 6. I also would like to thank Kenny for going above and beyond to locate a specific 2016 Mazda 6 I was interested in purchasing. I would not think twice about referring these two gentlemen to any future Mazda customers. More

They don't come any better I cannot speak more highly of this entire dealership. My car is now 2 years old. From the first day of meeting Kenny Robinson, the only salesman along I cannot speak more highly of this entire dealership. My car is now 2 years old. From the first day of meeting Kenny Robinson, the only salesman along the entire Statesville Road strip of dealerships, who took my son seriously, when he walked in the door to buy a car for me right through to each service visit with either Jay Zimberg or Chris Brannon there are not enough complimentary adjectives to do everyone justice. Today's service was no exception and I would like to add a new name to the mix: Nick Azzara. He sat down with me, when my car was ready and explained (in layman's terms that I could understand) everything that was completed. That, combined with Chris' warm greeting and letting me know how long everything would take made for a most pleasant experience. I knew I was in excellent hands with Chris overseeing everything and I am so grateful to all. I cannot imagine anyone finding a more competent, caring dealership. Thank you all. Macky Miller More

Awesome experience renewed my faith in car buying again Chad and Kenny at Keffer Mazda were amazing! We came in after a horrible experience just 2 weeks prior and I honestly never wanted to buy a car again Chad and Kenny at Keffer Mazda were amazing! We came in after a horrible experience just 2 weeks prior and I honestly never wanted to buy a car again. We were greeted nicely and attended to quickly. Kenny and Chad really listened to our needs and proceeded to give us options. During the time Chad helped us, he was extremely professional, polite, and went above and beyond to satisfy us. Staying passed his time, he transported all my items from my other car, gave us some goodies, and showed us around the car setting things up and so forth...making it an exciting experience like it should be! I should mention that Randy is financing was awesome too. Nothing hidden, straight forward....and because Chad got me the price I could afford I wasn't panicking and regretting the deal while I was signing. Chad has since called to check in on us and make sure we are still happy. The dealership is beautiful and everyone from front desk, service, sales, and financing is great. I definitely recommend this dealership. More

Professional, friendly, and knowledgeable staff I came here first to just look at the new mazda mx-5. As I was out there on the lot, it didn't take long for Chad Cowans to find me and try to assist I came here first to just look at the new mazda mx-5. As I was out there on the lot, it didn't take long for Chad Cowans to find me and try to assist me. He's very friendly and greeted me with a cheerful spirit. Even though he was with another customer, he had time to answer a few questions and get another salesman to help. That's when Yuri Carvalho came to assist me. Another friendly and professional salesman. After showing me the mx-5, I decided it wasn't the car for me but he did have a solution. We test drove a new mazda3 and I never realized how great these cars are. Yuri explained everything and was able to answer all my questions. I decided to get the car the next day with my wife. With my unpredictable work schedule at times I wasn't able to get there at the appointment on time. No worries, Chad Cowans was able to take over and assist me. The management team worked out a great deal for me and worked with me on my trade in. I made a purchase on my 2016 Mazda3 hatchback and I love this car. You can't go wrong with this dealer, they are very friendly and will take care of you. I had a fantastic experience buying my first new car. More

Friendly and Professional experience Had a problem on our new Mazda CX-3 related to tire air pressure lite. Expert advice provided why this problem occurred. Also offered a free car wash Had a problem on our new Mazda CX-3 related to tire air pressure lite. Expert advice provided why this problem occurred. Also offered a free car wash which was much appreciated. In and out in less than one hour. Very friendly More

Great People I came in really not knowing what to expect with no credit. My first encounter & appointment was with Kenny Smith. And then Chad Cowen was my initial I came in really not knowing what to expect with no credit. My first encounter & appointment was with Kenny Smith. And then Chad Cowen was my initial sales rep. I was approved for financing, but the dealership I was dealing with lied about my final payment of the 2007 Chevy cobalt I leased from them. ( drive time )We all heard over the phone that I was done making payments & they even congratulated me,with the words you will have your title in 4 to 6 weeks. With that being said Chad continuously fought the good fight for me. Thank you from the bottom of my heart. More

Great !!!! Well I enjoy the dealer ship , I enjoy Mr. Kenny Robinson he WAS FRIENDLY AND KIND, HAD A OPEN EAR AND HE MADE SURE THAT I COMFORTABLE IN BUYING MY C Well I enjoy the dealer ship , I enjoy Mr. Kenny Robinson he WAS FRIENDLY AND KIND, HAD A OPEN EAR AND HE MADE SURE THAT I COMFORTABLE IN BUYING MY CAR ...... More

In and out with a brand new car! I found the car I wanted online before heading in to try and make what sometimes is an overlong process. Happy to say that I was in and out in 4 hour I found the car I wanted online before heading in to try and make what sometimes is an overlong process. Happy to say that I was in and out in 4 hours with the car and payment that I wanted! Kenny was great and talked me though the whole leasing process as I had never leased before. More