Keffer Mazda

Tried to sell a "bill of goods" I went in to have an oil change done, and to have them look at my brakes because of vibration in the steering wheel. This was a Certified Pre-owned M I went in to have an oil change done, and to have them look at my brakes because of vibration in the steering wheel. This was a Certified Pre-owned Mazda6 that I purchased at the dealership three months prior. I am somewhat knowledgeable about car maintenance and was shocked at what I was told was needed. They said that the rotors were warped and they were too "thin" to be machined, (although they would do it) and could be a problem down the line. Said all four rotors really needed to be totally replaced and pads needed replaced....which would have been very costly!!. Now, this car was purchased with a little over 12,000 miles on it, so it is a 99% probability that it still has original brakes and rotors. So why was I told that the rotors were too thin, when they probably have never been touched? So I told them NO to the repair job. I then went to two other reputable repair shops with brake expertise that same day, asking them to inspect what was going on. Both said that the front brakes needed work (which I assumed since my steering wheel was giving me the vibration). They inspected the rear, and both said the rear was fine and had plenty of life in the pads (about 10,000 miles). I asked them again about the rears and was again told that the rear was fine. (one shop even gave me photos of all the brakes). Bottom line is I had the fronts fixed and it costed me significantly less than what Keffer was trying to get out of me. Also, the oil change I had the original appointment for took almost 2 hours, and a previous visit to have just the tires rotated took over an hour. I will not be going back to Keffer Mazda, and I won't recommend them to anybody that I know. More

Excellent Customer Service Out of all the car dealerships I've been too, this dealership has been the absolute best. From the minute, my husband and I walked thru the door, we w Out of all the car dealerships I've been too, this dealership has been the absolute best. From the minute, my husband and I walked thru the door, we were greeted with care. Quinton was our assigned salesman and we are so glad he was. He is the most caring, professional and kind young man. He will tell you the truth and you see right away that he cares about you. Not only did we walk out of there with one car but two brand new cars. We are so blessed and to have met such wonderful people. Chris Hall and Randy Lodato were excellent too as they did the finance part of the deal. We highly recommend them especially if you love Mazda cars. More

Excellent experience and service All of the workers I encountered, Maren, Brian, Catrell and Bo, were very professional and helpful. I traveled from Montgomery, AL to purchase my Dod All of the workers I encountered, Maren, Brian, Catrell and Bo, were very professional and helpful. I traveled from Montgomery, AL to purchase my Dodge Challenger and they all made it a great experience. They answered all of my questions and made me comfortable with making the long trip in hopes that everything is good to go for me to purchase the vehicle. When I got here, everything was as promised and Catrell made the paperwork and transaction as simple as possible. Thanks for laying out the red carpet! Todd More

Real people The best experience buying a car in 60 years. Thanks and Kudos to Mary, Chad, Bryan and Bo. Everyone was very friendly and attentive. It is really nic The best experience buying a car in 60 years. Thanks and Kudos to Mary, Chad, Bryan and Bo. Everyone was very friendly and attentive. It is really nice to deal with people you feel you can trust. Thanks! More

Great experience Friendly, not pushy, and we actually enjoyed buying a car here, from beginning to end. And are overly happy with our car purchase, thank you! Friendly, not pushy, and we actually enjoyed buying a car here, from beginning to end. And are overly happy with our car purchase, thank you! More

Bad business, lots of lies Had really bad experience with this dealership. They sold me Xilon protection, and said I can get it done at any dealership, which was not true, and a Had really bad experience with this dealership. They sold me Xilon protection, and said I can get it done at any dealership, which was not true, and after sending me through various dealerships in my town, even lying about appointments set!!! it took over a month of constant calling and frustration to get a refund. They also added Mazda maintenance plan without presenting it as an option, and asured me that it would work at any Mazda dealership. Which was a lie too. Very disappointed, and do not recommend them. Not good business practices. Yuri Carvalho was good sales man, but when problems came up, he did not have any knowledge, and relied on management, who just lied in anything they said More

Excellent to do business with! Our positive experience with the dealership started with our sales representative Scott Jarvis. Scott was extremely knowledgeable of the product and c Our positive experience with the dealership started with our sales representative Scott Jarvis. Scott was extremely knowledgeable of the product and conducted a pressure free sale. We had a couple of follow up items on the dealer preparation and the service department did a wonderful job delivering everything that was promised. This is a dealership I would highly recommend if you are looking for a Mazda and want to buy it from a company who cares about their customers and goes above and beyond. More

Above ALL my expectations My beloved 2008 Honda Accord was totalled in a rear-end collision that was not my fault. I was devastated as well as broke since I had just paid my s My beloved 2008 Honda Accord was totalled in a rear-end collision that was not my fault. I was devastated as well as broke since I had just paid my son's fall college tuition. Keffer had a 2014 Honda Accord with low mileage that I was interested in, but I was dealing with insurance settlements and money issues. Chad Cowans was blessing to me. We live outside Mint Hill in Union county and his dealership is a good 45 minutes on the otherside of town, but he brought the car to our home so we could test drive it and talk about our options. He was patient, kind, but also honest with what he could and could not do. He always promised his best and delivered on it. I am grateful for the expierence because I have never had a great car buying expierence before. Chad Cowans will change your mind about car salesmen. At least he did for me. More

Very good experience Thank you to Paul Fratazzi who helped me buy a used Ford Ranger truck. He was very friendly, professional and knowledgable. The dealership is beautif Thank you to Paul Fratazzi who helped me buy a used Ford Ranger truck. He was very friendly, professional and knowledgable. The dealership is beautiful - very clean and well organized. I would recommend this dealership and Paul to a friend. More

Above What Was Expected. We had narrowed down our choices to two vehicles and decided to work with a dealership that was an authorized dealer through the Costco Auto Buying Pr We had narrowed down our choices to two vehicles and decided to work with a dealership that was an authorized dealer through the Costco Auto Buying Program. Keffer Mazda is three hours away from where we are located but because we already knew we were interested in the Mazda CX-5, we were given the contact information for Chad Cowans. He contacted me shortly after the inquiry came across his desk and his first question was "how can we make this a hassle-free experience for you?" We worked out all the details through phone conversations and email exchanges. We never met Chad in person but based on our exchanges over the phone and email, I felt more comfortable working with him and the folks at Keffer versus or local Mazda dealership. We had a little snag with getting all the paperwork finalized, but Chad was patient and had the car to us on the Saturday of Memorial Day weekend. Very pleased and happy with the service we received. More