Keffer Mazda

Honest, respectful and genuine team members at Keffer Mazda After visiting a different Mazda dealership and having a negative experience, I was very please with my visit (and eventual purchase) made with Keffer After visiting a different Mazda dealership and having a negative experience, I was very please with my visit (and eventual purchase) made with Keffer Mazda of Huntersville. Staff members were honest and transparent. During my visit at a different Mazda dealership, I experienced an overbearing sales manager as well as relentless calls made to my cell phone over the course of 2 weeks. Keffer Mazda could not have been more different-in a positive way. I am very pleased and would suggest this dealership to anyone- Great staff! More

Kenny Robinson is a nonsense salesman. He showed me a used car on the lot Friday afternoon. We went for a test drive and briefly discussed price. My husband and I an is a nonsense salesman. He showed me a used car on the lot Friday afternoon. We went for a test drive and briefly discussed price. My husband and I and our girls went back Saturday morning. We agreed on a price without a lot of back and forth, I need to see my manager, etc. I appreciated that fact. I would recommend Kenny to anyone who wants a knowledgeable and courteous salesman. More

Great Experience My husband stopped to look at a Jeep Wrangler. Sean meet him at the door shook his hand showed Charlie the Jeep took it for a test drive. My husband My husband stopped to look at a Jeep Wrangler. Sean meet him at the door shook his hand showed Charlie the Jeep took it for a test drive. My husband loved it and bought it. He needed me to bring some information for the loan. I drove my BMW to dealership. I looked at a Mazda 3 and loved it. I traded the BMW and bought the Mazda 3. So, the salesman Sean had a great day. He sold 2 cars to a husband and wife. The car buying experience was quick, easy, fast and friendly. I would tell anyone to buy a car from Keffer Mazda in Huntersville, NC! More

Oil change, tire rotation, alignment Great people, great service! Always a pleasurable experience visiting Keffer Mazda! Chris goes above and beyond to keep me informed about the progress Great people, great service! Always a pleasurable experience visiting Keffer Mazda! Chris goes above and beyond to keep me informed about the progress of the service of my car! More

Fair Trade for an Upgrade Straight forward and Transparent from the start. They gave me more than ANY other dealer for my trade. I didn't come in for a Mazda but I would defini Straight forward and Transparent from the start. They gave me more than ANY other dealer for my trade. I didn't come in for a Mazda but I would definitely go back to them if they had another car on the lot i was interested in. More

Happy Customer Keffer Mazda really worked with me on what I wanted. I came in wanting to trade my car in and no money down. They gave me a great trade in value and I Keffer Mazda really worked with me on what I wanted. I came in wanting to trade my car in and no money down. They gave me a great trade in value and I was able to get the car I wanted after working some numbers. The transaction was very smooth and less than an hour and a half to complete. I would definitely recommend Keffer Mazda to my friends! More

Dealer Experience I have owned many Mazda's over the years. I was thrilled to see a new dealership close to where I live. It has been a long time since I went looking I have owned many Mazda's over the years. I was thrilled to see a new dealership close to where I live. It has been a long time since I went looking for a new car. I found my sales representative Kenny Robinson to be most friendly and approachable. He listened to what I was important to me, and did his very best to understand what would make me happy. He knows the features of the CX-5, and how this 2016 model has significant improvements over the 2015 vehicle. Jenna was very helpful as their internet customer service rep. Kenny and the dealership believe in transparency, openness, and customer service. It was an excellent experience from walking in the door, to driving away with my new CX-5. More

A typical "Bait and switch" dealer Settled on a out the door price which was to include tax tag title and any other added fees to the price, hands were shook, a little quick talk over t Settled on a out the door price which was to include tax tag title and any other added fees to the price, hands were shook, a little quick talk over the paperwork and shazaam they rolled our trade into the out the door price and which in return gave us $0.00 for our trade in when in fact it should have added to the BIG cash down payment made, granted the trade wasn't a whole lot but, when I talked to many other dealers about the incident, they ALL said its not illegal but it is unethical to roll the trade value in to the agreed price. Gabriel, when I talked to him on the phone about this he clearly stated " you can show me your numbers all day long and will not make any sense to me, I do these number all the time and the calculations are correct" I got the same from Chris the finance manager as well as Lowell, They knew they cheated us and got caught and there only thing the could say was you signed the paperwork it is a done deal. Gabriel wouldn't even call us back, we stopped to see him and he suddenly left out for some conference call for 3 hours, Now it is clear on how Gabriel and his team was able to turn this failing dealership around in 13-14 months to the point of getting ready to build a new one down the street. I would really like to talk to Jim Keffer about this whole deal, CUSTMERS BE CAREFUL AND CHECK OVER ALL PAPERWORK BEFORE SIGNING ANYTHING, NC. DOES NOT HAVE A 3 DAY GRACE, ONCE YOU SIGN ITS YOURS. More

Outstanding Service Major shout out to Kenny for the incredible customer service I received after my nightmare with another dealership. He was so easy to work with and ex Major shout out to Kenny for the incredible customer service I received after my nightmare with another dealership. He was so easy to work with and extremely helpful with the entire process. This was my first time buying a car from a dealership, and it was less stressful than I thought it'd ever be. I am now the proud owner of a 2013 Mazda 3 that I can't get enough of, and neither can anyone on the streets. And shout out to the rest of the sales reps, including Gabriel, at the dealership for being incredibly helpful and trustworthy. Definitely recommend Kenny and this dealership to anyone. The 5 star rating is not an exaggeration- you won't be disappointed. More

Superb Buying Service Mary was an amazing Sale Rep, my experience there was great, the process from start to finish was SUPERB. Very sweet and her customer service was e Mary was an amazing Sale Rep, my experience there was great, the process from start to finish was SUPERB. Very sweet and her customer service was excellent from the time I was greeted at the door. I must say this was the first time, I have had a great experience buying a car. The enire team was very friendly and very sweet. More