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Keffer Mazda - Service Center

Huntersville, NC

4.5
128 Reviews

128 Reviews of Keffer Mazda - Service Center

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July 21, 2021

"I bought 6 new cars from Keffer Mitsubishi in the 23..."

- johnpalmersmith1

I bought 6 new cars from Keffer Mitsubishi in the 23 years I have lived in Huntersville and have always experienced expert service from the service department. I went to Keffer Mazda for this reason and was again sold on the sales department because of Nick and Eric.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Schwarz
April 22, 2021

"Everyone at Keffer is extremely professional and..."

- Amaury.Legra

Everyone at Keffer is extremely professional and friendly. They will do anything to accommodate your needs when purchasing or servicing your vehicle. All the staff members are very informative at every step of the way. Never felt pressured to do anything.

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Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yeorgios Mavromatis, Ben Mooney, Eric Smith, Jeremy Troutman
July 27, 2020

"Took my new Mazda x5 in for an oil change this past..."

- Camoose14

Took my new Mazda x5 in for an oil change this past Saturday - made appt. online - was very easy. When I arrived, the place was very busy. I thought it would take forever but they had my oil changed & washed my car in about 45 min. I was impressed!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yeorgios
July 07, 2020

"Liar, Liar Pants On Fire. "

- AENGKHAM72

Had my 2005 Mazda Van in for a check engine light on. Left it over-night that turns into days, weeks, and finally a whole month. Are you fricken kidding me? You have a 100K testing machine yet, in the end, they couldn't figure out what the problem was or fix it. Pick it up a month later and spending about a thousand dollars I was really pissed. A few months later, I call to schedule an appointment for a recall. Spoke with a receptionist, she then transfers me to the service guy which then transfer me to the service manager but said he was busy. Took my name and number down and said he will call me back which never happen after I called back a few times to leave a message for him to call me back. I am writing this review because this dealership fail at every level of what customer service means. And if you are the owner, CEO, manager, or whatever, get your chicken head out of your A** and wake the xxxx up.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
June 25, 2020

"My Mazda needed repair for several recalls, I admit I was..."

- jason77

My Mazda needed repair for several recalls, I admit I was a little skeptical based on past experiences with dealerships, but these guys are top-notch, they repaired everything plus a few recalls that I did not even know I had, they provided an excellent loaner vehicle to make sure I had a car until the repairs were complete. Excellent management, excellent work, highly recommend :-)

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
June 24, 2020

"It's been over a month since I visited Keffer Mazda &..."

- zebber16

It's been over a month since I visited Keffer Mazda & haven't heard a word from them regarding the recall. Brandon was service agent.

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Overall Experience
Recommend Dealer
No
Employees Worked With
May 06, 2020

"I have been a customer of Keffer Mazda in Huntersville..."

- etuhammer

I have been a customer of Keffer Mazda in Huntersville for almost 5 years and have always been treated with respect and efficiency. Love them!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yeorgios
March 16, 2020

"I bought my Mazda Miata 2019 from Keffer Mazda..."

- farsiani

I bought my Mazda Miata 2019 from Keffer Mazda huntersville , gréât deal and professional team also wonderful customer service Also wonderful service after my first survive that I did and the most important saving my time . Thank you Gene and team Leïla Farsiani

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Falcigno, Johnathon Xiong, Nick Defelice, Nik Garcia
March 07, 2020

"The Service Department is very efficient and extremely..."

- steeleru7

The Service Department is very efficient and extremely helpful. I would highly recommend them. They are the reason I take my care there for everything. It might cost more, but it's worth the trust I have towards them.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 25, 2020

"Great experience with Service Department! No waiting...."

- Ritaww

Great experience with Service Department! No waiting. Courteous. Shuttled me home until my car was ready. Excellent service! A lot less expensive than I thought it’d be too.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Upchurch
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