Keffer Mazda

We set out to purchase with make, model and terms decided. Only intended to look at Keffer..no prices were listed on internet. They had no 2011 Outlanders on the lot...and we intended to purchase t decided. Only intended to look at Keffer..no prices were listed on internet. They had no 2011 Outlanders on the lot...and we intended to purchase that day. Keffer made us a great deal on a 2012 Outlander with the terms we wanted! More

The whole overall experience was very nice the people were very honest and friendly,they made sure I got the best deal for my money and I have no problem recommending this dealership to anyone. were very honest and friendly,they made sure I got the best deal for my money and I have no problem recommending this dealership to anyone. More

A very pleasant experience purchasing a Galant SE. Will was knowledgable, not a high pressure sales person and listened to what we wanted in a vehicle. was knowledgable, not a high pressure sales person and listened to what we wanted in a vehicle. More

I BOUGHT MY CAR BACK IN JULY 2011 A USED VOLVO SUV. I CALLED THE SALES PERSON BACK TO LET HIM KNOW THERE WERE A NUMBER OF THINGS WRONG WITH THE CAR. THEY WERE SUP POSE TO PICK THE CAR BACK UP TO CHECK IT CALLED THE SALES PERSON BACK TO LET HIM KNOW THERE WERE A NUMBER OF THINGS WRONG WITH THE CAR. THEY WERE SUP POSE TO PICK THE CAR BACK UP TO CHECK IT. I WAITED SEVERAL DAYS FOR THEM TO PICK THE CAR UP. I ENDED UP TAKING THE CAR BACK TO THE DEALER IN NC. I FILLED OUT THE FORM AND LEFT ALL THE THINGS I FOUND WITH THE CAR AT THE TIME. THE LIGHTS CAME ON ON THE PANEL AND THE COMPUTER WAS NOT WORKING CORRECTLY. THE ODOMETER IS NOT REGISTERING THE CORRECT MILEAGE. I HAVE BEEN PROMISED MATS FOR THE CAR OVER THREE MONTHS AGO STILL DON'T HAVE THE MATS. IT TOOK THREE MONTHS FOR THE PAPER WORK TO BE SENT TO DMV IN VA. IT TOOK SEVERAL PHONE CALLS AND I FINALLY HAD TO CALL THE SALES MANAGER BEFORE THE PAPER WORK WAS SENT. THE EXTENDED WARRANTY INFORMATION IS STILL A SECRET BECAUSE I STILL CAN'T GET THE INFORMATION. WHEN YOU SEND AN E-MAIL TO THE GENERAL MANAGER OR SALES MANAGER YOU NEVER GET A RESPONSE BACK. I WAS TOLD THEY DON'T GET THE E-MAILS THEY GO TO THE INTERNET MANAGER. THIS DEALER SUCKS WHEN IT COMES TO CUSTOMER SERVICE OR RETURNING PHONE CALLS. I HAVE A CAR THAT I DON'T DRIVE BECAUSE THE MILES ARE OUTRAGEOUS IF I TAKE A 15 MINUTE DRIVE TO THE MALL. I'M GOING TO FILE A COMPLAINT WITH THE CONSUMER PROTECTION AGENCY AND THE BETTER BUSINESS BUREAU. I AM TRYING TO TRADE THE CAR IN BUT THE MILEAGE IS A ROAD BLOCK. More

I have a great experience buying from this dealer, I actually bought 2 cars from them after they gave me good trade-in value for my 2 cars, Sandy Dobbs was my sales person , she was great and very frien actually bought 2 cars from them after they gave me good trade-in value for my 2 cars, Sandy Dobbs was my sales person , she was great and very friendly, David in finance was also great and got all the paperwork done efficiently.I understand it took them a little bit longer for my paperwork coz it was for 2 cars, thanks so much for them and I'll definitly refer all my friends to them especially they have great offers like 0% financing for 60 months and all these rebates..... More

I went in last Saturday for service on my Mitsubishi Outlander, as always, received quick and friendly service! It is wonderful that they have Saturday service hours! Outlander, as always, received quick and friendly service! It is wonderful that they have Saturday service hours! More

I called on Saturday and explained the problem I was having to Heather. She new exactly what I was talking about. She told me what they would do first and gave me an estimate of the cost. She was abl having to Heather. She new exactly what I was talking about. She told me what they would do first and gave me an estimate of the cost. She was able to set me up with an appointmen at 8 Monday morning. I arrived a few minutes early and Heather was there waiting. I had several questions and she was able to explain exactly what they were going to do to correct the problem with my car. I really appreciate her knowledge and ability to communicate the details. I had forgotten to ask them to please vacumn the water from the carpet on the passenger floor, but when I did ask Heather, she said no problem, they would bring it back in and take care of that for me. The next thing I knew was Linda was telling me my car was ready and they had vacumn all the water out of the carpet. They were able to fix my car so I can run my AIR CONDITIONER and not have water flow into the carpet. And in the heat we are having here in Charlotte, what a blessing. This was such a positive experience and i can will definitley recommend this Service Department to others. I love my 2003 Galant and hope it last many more years. But when it is time to give her up I feel like if the Sales Department is anything like the Service Department, I will look there first for my second Galant. Thank you so much Heather and Linda for all your help. Cynthia Harris More

I found what I wanted online,called and told them I was on my way to have it ready.I was in and out in about 45 min.They offered me a great trade in amount,fed my kids pizza,everyone was nice,and the best on my way to have it ready.I was in and out in about 45 min.They offered me a great trade in amount,fed my kids pizza,everyone was nice,and the best part no hassle.Everything was exactly what they promised then some.They done an excellent job and I will be back in a few months to get my husband a new car.Everyone from the general manager to sales were just great!By the way this was the best car deal hands down that I got!It was well worth my drive from SC.Thank you ! More

Went to check out a car listed on the internet. Everyone was extremely friendly. We were not actually on a buy mode. Main focus was to drive the vehicle and check out the features. Sandy took us for a te was extremely friendly. We were not actually on a buy mode. Main focus was to drive the vehicle and check out the features. Sandy took us for a test drive showed us the options available in the car, etc. A.M. did our paperwork the following week and everyting was done quickly and efficiently. It was very pleasant to go to a dealership with no pressure sales tactics. No hours spent with sales manager to see if they can pressure you into a better deal. Thank you A.M. and Sandy for the most pleasant car buying process. More

I recently purchase a pre-owned FX35 from Keffer Select with assistance from Will Martin (Sales) and David Pickering (Finance). The experience was extremely pleasant and convenient. The car was delivered with assistance from Will Martin (Sales) and David Pickering (Finance). The experience was extremely pleasant and convenient. The car was delivered to my home in superb condition. The process was quick and easy. I was treated with respect during the entire process. The Keffer Select staff were always prompt and courteous. This was an excellent example of what car buying should be! I highly recommend Keffer Select to anyone interested in buying a used automobile. I definitely be sending Keffer Select business. More