Keffer Mazda - Service Center

I don’t understand how Brandon has 5 star review! He was horrible at communicating with me while my car was getting looked at! Plus they didn’t fix the issue when they said they did! Brandon said my He was horrible at communicating with me while my car was getting looked at! Plus they didn’t fix the issue when they said they did! Brandon said my warranty didn’t cover my brake calipers. I called my warranty they said it was pending and they needed more info from the dealership! I’m glad I called my warranty to get more info because Brandon couldn’t give the right info! More

Such disappointing service, from the moment I arrived. The two boys who were in the bay, never greeted me they just stood there with their clipboard like two knots on a log - no direction, no information. The two boys who were in the bay, never greeted me they just stood there with their clipboard like two knots on a log - no direction, no information. I had to ask where to go and what to do. The complimentary service of washing my car was not offered to me! This cost me more money having to wash my car before the holiday season in traveling. I drove there for the service of a dealer and received no service whatsoever. What I did receive was a $12 Shop Supply fee - This is absolutely taking advantage of a guest and a charge that should not be passed on to the customer. Ridiculous! What would want to make me come back - the service was lazy and lacking effort. I would have received better service from a take 5 and spent less time and money. This was unacceptable. Certainly, I will share this bad experience with others and social media, it is unlikely I will be back unless this is corrected. More

Very professional and bent over backwards to assist me in finding a vehicle that fit my needs finding a vehicle that fit my needs More

Lost the only key I had to my 2011 CX7. They told me I had to purchase 2 keys at a total cost of $1150. They were not able perform the job for 2 days and said I first had to purchase the They told me I had to purchase 2 keys at a total cost of $1150. They were not able perform the job for 2 days and said I first had to purchase the parts from their parts department. Their parts department did not have the keys in stock and would not let me order over the phone with a credit card. I hung up and called Mazda of South Charlotte. They had the parts, reprogrammed the keys the same day and charged $300 less. I highly recommend staying away from these guys More

The service is very good and I am very satisfied. I will introduce my friends as needed. I will introduce my friends as needed. More

I am a single mom with one income. I am not only responsible for my adolescent daughter but also for my senior mother, who lives with me and had cancer surgery this past year. I am s I am not only responsible for my adolescent daughter but also for my senior mother, who lives with me and had cancer surgery this past year. I am sharing this to put into perspective my experience with Keffer Mazda. Keffer Mazda charged me $1,150+ tax and did not repair my Mazda 3. I don't have this extra money to throw away! It was Keffer Mazda's mistake and poor diagnostic assessment that caused this to happen. My passenger airbag light was on and I was advised that only a dealer could repair or reset my vehicle's computer (this is actually inaccurate by the way as after my debacle with Keffer I took my vehicle to a local repair shop and they fixed the issue). I was advised by Keffer Mazda that the bill to repair the passenger seat weight sensor was $1,150+ tax. When they replaced that weight sensor it did not repair the issue and the passenger airbag light remained on. I was then advised by Keffer Mazda that the issue was not the passenger weight sensor and now they needed to review the SAS control module but could not promise that would repair the issue either but it would cost an additional $1,459 to keep trying to repair it. At that point, I paid the bill and took my car elsewhere. The local repair shop advised me that the passenger side weight sensor was never the issue and the diagnostic assessment should have started with the SAS control module. I spoke with Keffer Mazda manager - Todd - but he advised that the certified Mazda mechanics knew what they were doing. They obviously did not. So long story short, I am out of $1,150.24 + tax for nothing. Keffer Mazda did not make an offer to retract these unnecessary charges, even though they were completely incorrect regarding their diagnostic assessment. On top of that they gave me three different prices to replace a key fob and also were incorrect on how long a key fob reprogramming would take. At first I was advised it would be 15 minutes but when we brought the car in, they then advised it would be up to 90 minutes for programming. I will never take my Mazda back to this dealership. More

I have never had a better experience trading in a car than with Keffer Mazda. I came in for a typical service appointment and left just a few hours later with a beautiful new ride, everything I wanted, f than with Keffer Mazda. I came in for a typical service appointment and left just a few hours later with a beautiful new ride, everything I wanted, for the same low payment. I will be a customer for life! More

I purchased a used Mazda from another dealer. Took it here and Whitney at the service desk was Ah-mazing!! She persisted through the calls back and forth with the warranty company without flinchi Took it here and Whitney at the service desk was Ah-mazing!! She persisted through the calls back and forth with the warranty company without flinching and always keeping her professionalism! She was super helpful, always nice and just stuck through it with me. When I am in the market for a new car I will definitely be going to this dealership!! More

Second attempt at trying to post a review. ...After three visits to service department, TPMS sensors would not synch correctly and they could not figure out why. Suggested next step to replace ...After three visits to service department, TPMS sensors would not synch correctly and they could not figure out why. Suggested next step to replace the instrument cluster. Discount Tire fixed the issue in their parking lot in the rain without charge in 5 minutes. I expected a premium service going to the dealership and that is not what I got. Whitney was calm dealing with a very frustrated customer. More

Sales department was awesome, efficient, effective and professional. This location is very convenient. Thank you David professional. This location is very convenient. Thank you David More