Keith Hawthorne Ford

Service department is top notch. You're kept in the loop on any unnoticed or upcoming maintenance while you're vehicle is being serviced. on any unnoticed or upcoming maintenance while you're vehicle is being serviced. More

The best car buying experience I've ever had !!! Found what I wanted on the website called the dealership spoke to the salesman Matt.....he got me with financing guy Steve.I was 400 miles away from the de what I wanted on the website called the dealership spoke to the salesman Matt.....he got me with financing guy Steve.I was 400 miles away from the dealership they delivered the truck to me within the next day. great service very easy to work with. any new purchases I have in the future will be through Keith Hawthorne Ford!! More

The last time I was here for work on my vehicle, I left really heated because I know of a few times before I told them of a oil leak somewhere on the back of the engine that they claim to not be able to se really heated because I know of a few times before I told them of a oil leak somewhere on the back of the engine that they claim to not be able to see but I look up under vehicle and see oil spots had been wipe off but then this last time there all of a sudden we see that you have an oil leak and we can see that it's the valve cover gaskets and was given a price that I felt was higher than normal but I paid for the work and about to try having an open mind dealing with them once again for service and hoping all goes well. More

Good experience, drove up from South Caroline and went over the truck drove off with it an hour later. The salesman was knowledgeable about the truck and everyone was friendly and helpful. over the truck drove off with it an hour later. The salesman was knowledgeable about the truck and everyone was friendly and helpful. More

This dealership took my money, my trade in, and the balance from the finance and failed to give me my proper paperwork. I now can't register or insure my new truck. They have stopped taking our calls t balance from the finance and failed to give me my proper paperwork. I now can't register or insure my new truck. They have stopped taking our calls to fix this issue. We now have a very expensive truck just sitting in the driveway that we can't use. Please don't make the mistake we did in trusting this company. Go someplace else, there are plenty of other Ford dealers out there. More

I don’t know got truck March 18 call March 22 tires wobbling was bringing to shop March 25 have not got to drive still have truck in shop at dealer April 9 wobbling was bringing to shop March 25 have not got to drive still have truck in shop at dealer April 9 More

What an awesome team! My current financials isnt that great with low credit score didnt think it was possible but Tairon Hale and his team made it happen! Gave me a great deal on trade in value of my old great with low credit score didnt think it was possible but Tairon Hale and his team made it happen! Gave me a great deal on trade in value of my old trick too! More

We were promised some missing items after we purchased the truck. We received some and were promised a manual. Our salesman passed away and we then had to work with the managers. They never came through n the truck. We received some and were promised a manual. Our salesman passed away and we then had to work with the managers. They never came through nor called back. One wanted to argue and tell us we shouldn’t have purchased the vehicle before getting the items. I have no owner’s manual nor jack, which we discovered missing after a flat tire. Poor customer service and follow through. More

The transmission was never fixed after multiple attempts in bringing it to the service department. The car is now out of the warranty and miraculously they found the problem. Car had some damage underneath in bringing it to the service department. The car is now out of the warranty and miraculously they found the problem. Car had some damage underneath and I took it in and said order the parts needed to fix damage, computer was left hanging down and car is taped More

Here is how Keith Hawthorne FordsMilitary Appreciation Here is how Keith Hawthorne Fords Military Appreciation actually works! Yes, I am a veteran, a 4 time combat veteran of Iraq and Afghanistan and stil Here is how Keith Hawthorne Fords Military Appreciation actually works! Yes, I am a veteran, a 4 time combat veteran of Iraq and Afghanistan and still serving. However, this really shouldn't be a factor but I bring it up because they make claims to support troops and even offer a supposed Military Appreciation Program. All this in less than 24 hours of having the truck and only driven 20 miles: - Driver side view mirror inoperable (supposed to have been fixed while I waited a week to pick up truck) UPDATE.. Working now, must be intermittent. - Driver seat cushion is worn away (not ideal for a former paratrooper with neck and back issues) - Radio won't connect to XM (Thanks for the free trial) - Driver and passenger door wouldn't latch (headed out to the truck at 5am to go hunting and my doors wouldn't latch shut. Thanks for ruining mine and my son's hunting trip) - Truck bounces and rear end is canted (shocks and struts need replacing) - Needs alignment - No spare key - Tires worn unevenly (needs replacement) All this after it had been thoroughly inspected by their service department. I hate to think of what all else is wrong with this truck. If this is how they actually treat a veteran then you may want to think twice about purchasing a vehicle from here. More