Keith Hawthorne Ford

LONG BUT WORTH THE READ I PROMISE! ! I recently took my vehicle to Keith Hawthorne Ford for five issues: windshield washer spray, car radio, braking vibration, a vehicle inspection, ! I recently took my vehicle to Keith Hawthorne Ford for five issues: windshield washer spray, car radio, braking vibration, a vehicle inspection, and a leaking windshield. While I understand that repairs can take time—especially if parts need to be ordered—my experience quickly went downhill due to poor communication and lack of attention to detail. From the start, my concerns didn’t seem to be the priority. While speaking with Rick at the service desk, he appeared more focused on upselling a 90K-mile tune-up package than addressing the issues I had already clearly outlined in my online ticket. Since some of those services overlapped with what I needed, I agreed—but that’s where the problems began. A few days later, Rick called about the washer sprayer repair, which I approved. When I asked about the windshield leak—something already listed on my original ticket—he said it hadn’t been added and needed to be included. Mistakes happen, so I gave the benefit of the doubt. Later, during another update call, I declined the windshield repair and specifically asked if everything else had been addressed. Rick assured me it had. I even asked directly whether my brakes and rotors were inspected—again, he confirmed yes. I also had to remind him (a second time) about completing the vehicle inspection. After two weeks, I picked up my car. Within 10 miles of driving, the same braking issue—severe shaking—was still there. I called back, and Rick admitted he forgot to add it to the ticket. This was extremely frustrating, considering the vehicle had already been in their possession for two weeks and I had been assured multiple times everything was checked. I attempted to escalate the issue by contacting the GM, but he was unavailable due to being in a meeting. I requested a call back from him, but I guess he is still in his meeting since its been days without a call. I was told the service manager would call me—no call came that day. When I followed up the next day, the service manager answered the phone in a dismissive tone, simply saying “Hello,” with no professionalism or willingness to help. It felt like I was inconveniencing him just by calling. Despite all of this, I gave them another chance and brought the car back. Four days later, Rick called and quoted me $4,000 for repairs, including an alignment. I explained that an alignment had just been done during the initial visit. His response? I would need to pay for another one. So, due to their failure to properly document and inspect my vehicle the first time, I was expected to pay again—completely unacceptable. When I went to pick up my vehicle, I was then told I owed $250 for an inspection that should have been completed during the original visit. The only positive part of this experience was an employee named Javon, who assisted my wife during pickup. He demonstrated professionalism, patience, and respect—qualities that were noticeably lacking elsewhere in this dealership. Needless to say, I will never return to this dealership. If you choose to take your vehicle here, be prepared for frustration and poor communication. If you do go, I strongly recommend asking for Javon—he was the only one who provided a professional experience. More

Love my truck and they way they were invested in trying make me happy and satisfied with my truck thank you make me happy and satisfied with my truck thank you More

Excellent sales team from start to finish. Thanks to Michael Grayson for making everything happen. Thanks to Michael Grayson for making everything happen. More

David Jolly is the man to see when you visit Keith Hawthorne Ford in Belmont, NC!!! There's no deal like a JOLLY MAN DEAL!! Still very satisfied with my purchase! Hawthorne Ford in Belmont, NC!!! There's no deal like a JOLLY MAN DEAL!! Still very satisfied with my purchase! More

We dealt with Willie with our purchase and was really shocked how great of person he was and Taryon came out to check on us since we have had previous dealt with him and he is as genuine as they come. I shocked how great of person he was and Taryon came out to check on us since we have had previous dealt with him and he is as genuine as they come. I would really recommend both of them to anyone that I know. The most pleasant purchase of a vehicle ever. Thanks for being great. More

Positive experience in my purchase of a Ranger Raptor from Keith Hawthorn Ford. David Jolly did a great job of keeping me informed as he searched for the color I wanted and the entire staff was friendly from Keith Hawthorn Ford. David Jolly did a great job of keeping me informed as he searched for the color I wanted and the entire staff was friendly and helpful. Also one of the cleanest dealerships I’ve ever visited. All in all a very good experience. More

Not happy. I paid in full on 9/2. It's 9/19, and they still have not sent my vehicle to my location. I paid in full on 9/2. It's 9/19, and they still have not sent my vehicle to my location. More

Great experience. Very personable. Morgan was awesome! I would recommend asking for her. She sent me pictures of my Bronco when it arrived to the dealership. And sent Very personable. Morgan was awesome! I would recommend asking for her. She sent me pictures of my Bronco when it arrived to the dealership. And sent pictures of the process until it was ready to pick up. Great experience. More

I purchased a 2022 CPO Audi RS5 from Keith Hawthorne Ford and had it shipped across the country. When it arrived, I was extremely disappointed to find the car in rough shape for a certified pre-owned vehicle and had it shipped across the country. When it arrived, I was extremely disappointed to find the car in rough shape for a certified pre-owned vehicle — including brakes that were in bad condition and should have been replaced before sale. To make matters worse, they forgot to include my registration with the shipment, creating even more hassle. The dealership will not get back to me in any way. Overall, this was a frustrating and unprofessional experience that I would not expect from a dealership selling CPO vehicles. More

Called the dealership and talked to Evan. He done such a great job, when I went in to test drive he had the car clean and pulled up front waiting on me. Took it out and loved it. Evan told me He done such a great job, when I went in to test drive he had the car clean and pulled up front waiting on me. Took it out and loved it. Evan told me a lot about the car and I purchased it on the spot. Such a great person and really took the time to help me. I would highly recommend Evan and Keith Hawthorne to anyone wanting to purchase a car. More