Keith Pierson Toyota

Great customer service My wife and I just went to the dealership just to check on a rav4 not knowing that we are going home with a new car, not only we know what we wanted b My wife and I just went to the dealership just to check on a rav4 not knowing that we are going home with a new car, not only we know what we wanted but also with the help of a great agent (Victor) we got our dream car he explained all the available options and was very honest with what kind of trim suited us. He’s very knowledgeable with the car that we wanted, every question we had was not left unanswered. Overall he helped us ease the process and took care of us. We are rest assured that we got the perfect car for us. More

Purchase Out of State Dealer was referred to me by Costco & employer purchase program. Salesman are sharks in waiting for the negotiation table. Dealer used pressure sales Dealer was referred to me by Costco & employer purchase program. Salesman are sharks in waiting for the negotiation table. Dealer used pressure sales tactics & mind games during negotiation process. Dealer refused to show itemized quote of vehicle. Dealer refused to address $5,000 in additional markup on a readily available vehicle. Dealer attempted to pull of a 7% interest rate at 60 months with excellent credit. I walked out and purchased out-of-state the next day for less than MSRP OTD. Buyer Beware More

To rate salesman It is was very delight to work with Jose R he was very professional, accurate and show us every thing on my car. Jose made the car shopping very pain It is was very delight to work with Jose R he was very professional, accurate and show us every thing on my car. Jose made the car shopping very painless. More

frighbaughlin Eazy peezy lemon squeezy, in and out love and appreciate this dealership bought my first Tacoma from Valentina who helped get me into a wicked truck. Eazy peezy lemon squeezy, in and out love and appreciate this dealership bought my first Tacoma from Valentina who helped get me into a wicked truck. She answered all my questions and moved with determination. Keith Pearson Toyota reminds us customer service is not in an employee handbook its in the execution of people who take pride in what they do. From the finance guys to the service department this dealership has earned a customer for life. More

Enjoyable It has been quite a while since we had purchased a new car. The salesman was knowledgable, professional and easy to deal with. Everyone we dealt with It has been quite a while since we had purchased a new car. The salesman was knowledgable, professional and easy to deal with. Everyone we dealt with from "greeters" to financing agent made our experience hassle-free. We would not hesitate to recommend this dealership or our salesman, Jeremy Green, to anyone who is looking for a vehicle. More

My Salesman was absolutely amazing ! Mr. Charles went beyond to ensure that I received great customer service . He was patient & very kind as I attempted to negotiate the MSRP of my car! Mr. Charles went beyond to ensure that I received great customer service . He was patient & very kind as I attempted to negotiate the MSRP of my car! Lol Not only did he meet me half way with the price but he stayed 1 1/2 hours OVER his normal working hours to help me ! Thank you Mr. charles More

Beau Woodars I keep coming back to Keith Pierson for my service because I truly trust my Service Advisor Beau Woodard.He is very customer service oriented and hone I keep coming back to Keith Pierson for my service because I truly trust my Service Advisor Beau Woodard.He is very customer service oriented and honest. I am thankful to have found him again as he used to be my go to person at a previous dealership. He has been taking care of my vehicles since 2006!! Thanks Beau for many years of service. I know the mechanics in the back are doing the work on my vehicles, but Beau explains everything very well and is great to work with. Patti Watson More

Four hours of driving time wasted I made three phone calls to confirm price and availability of a used vehicle found on Carfax site. I was told each time the car was unsold and price w I made three phone calls to confirm price and availability of a used vehicle found on Carfax site. I was told each time the car was unsold and price was confirmed. After driving an hour and 45 mins one way I was told the vehicle was sold. Saleslady and I walked to used lot and the vehicle was there! Yay! Went in to start paper process and was told price was typo. Listed at 21,880 and sales manager sends price of 39,999 out with my sweet saleslady who came in on her DAY OFF to meet me. What a joke. I do NOT recommend this dealership at all. I saved my texts from saleslady that said she wouldn’t allow me to make trip for nothing. I spoke with Keith’s personal assistant, who assured me she would call me back after looking into the matter by closing time. Nothing. This dealership gets zero stars from me. More

Do not honor their website prices BEWARE !!! This business advertises false prices through Carfax and car gurus websites. We called about a vehicle to confirm the price and availability. Two sep This business advertises false prices through Carfax and car gurus websites. We called about a vehicle to confirm the price and availability. Two separate sales people confirmed everything. Drove there and it was a fraud price they wanted 10.000.00 more than what they advertised. Darn... I hate when people waste my time. More

Sales rep great ,finance group needs new approach I went to two dealers Pierson gave a better deal I was very unhappy with the way finance tried to sel the I gave them a specific breakdown of the cost I went to two dealers Pierson gave a better deal I was very unhappy with the way finance tried to sel the I gave them a specific breakdown of the costs from the other dealer Pierson was reluctant to provide a specific comparison When I questioned their administrative charges they resisted providing specifics I do not think they should not make a profit but I do not agree they should hide tha info under the guise of undisclosed administrative fees.I think that the failure of this dealership among others to be transparent with their customers hurts them .The only figure they want to discuss is the monthly payment and thier answer that the payment is too high is to suggest you extend the term of the thereby incurring additional interest costs. I find this process offensive More