Kelly BMW

Avoid their service department Ashely Harmon in their service department will go out of her way to make your life complicated. They attempted to make me pay for a recall (for all pa Ashely Harmon in their service department will go out of her way to make your life complicated. They attempted to make me pay for a recall (for all parts & labor). Saying there was no other way and my car wasn't covered. A simple call to BMW NA and literally within 10 minutes had everything taken care of and confirmed that it was. I would avoid this place like the plague. Not my first time here but my first time in over 2 years thinking things have had to change, i was wrong. The next nearest BMW dealership is 20 miles further from me but worth the trip! More

Exceptional Customer Service Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's autom Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended. More

Could not assist with common problem. I called this company because we lost a key, and need two new keys to be cut an programmed. The ability of an official BMW service center to cut keys I called this company because we lost a key, and need two new keys to be cut an programmed. The ability of an official BMW service center to cut keys was expected, however, this company can not take care of one of the most common owner issues to arise. But this in an of itself does not warrant negative feedback. What is most upsetting is that Kelly not even advise where to take the keys. That is insane to me. Don't lose your keys in Ohio! More

Kelly BMW I looked at most all luxury car makes and models prior to settling on the BMW X5. My final Columbus area BMW dealership visited was Kelly BMW and the I looked at most all luxury car makes and models prior to settling on the BMW X5. My final Columbus area BMW dealership visited was Kelly BMW and the warm reception , helpfulness and pure professionalism by far exceeded my preceding experience with another area dealership which frankly was unhelpful and quite arrogant! My sales person Steve Hoyng was exceptional and in fact we just purchased a 2nd BMW (328i GT) from Steve. Kelly service and friendliness is second to none in the Columbus area in my opinion ! More

A Dealership That Gets It ! Spent considerable time with Client Advisor Tim Rittenhouse on Sat, Aug 1. Very extending and gracious professional as Tim let me test drive a vehicl Spent considerable time with Client Advisor Tim Rittenhouse on Sat, Aug 1. Very extending and gracious professional as Tim let me test drive a vehicle fully knowing that I wasn't going to buy one as I was visiting Columbus for a wedding. Tim is a very knowledgable BMW guy with over 7 years expericence at this dealership and it shows - his product knowledge as both a salesman and a BMW owner was impresssive and makes the experience so much more beneficial. I also met his Sales Manager, Eric, who was impressive and helpful in his own right and extremely pleasant. These guys are fun to deal with and make the overall experience very, very enjoyable - one that you will remember for the good time versus the bad ! Hats off to Kelly BMW for employing this two terrific employees and thanks again for making my visit one that promped me to write this review. More

Re: From out of town? Out of luck with this dealer ! The road trip had insects and a coat of dust on my 2014 BMW X5. Called Kelly BMW dealer if they can give me a courtesy car wash since I'm from Virgini The road trip had insects and a coat of dust on my 2014 BMW X5. Called Kelly BMW dealer if they can give me a courtesy car wash since I'm from Virginia. I even offered to pay for it. They said they won't since I didn't buy the vehicle from them. I asked the name of the person I was talking to because I was surprised by the answer and she hung up. Since BMW is a world class brand, I expect a world class service. Apparently, not. My mom who lives in Franklin County is looking to replace her old Mercedes SUV for a BMW, after what happened to me, changed her mind. Filed a complaint at the BMW of North America. We will see where that goes. More

Excellent experiance while researching BMWs. I highly recommend visiting Kelly BMW and working directly with Tim Rittenhouse if you are in the market for a new BMW. Tim’s knowledge, and helpfuln I highly recommend visiting Kelly BMW and working directly with Tim Rittenhouse if you are in the market for a new BMW. Tim’s knowledge, and helpfulness was absolutely outstanding. His ability to answer a multitude of low level questions about multiple different cars was extremely helpful during my long evaluation process. You will not be disappointed in asking for Tim by any measure! More

Great service! This was second time getting a vehicle with Tim at Kelly BMW. My second experience was just as great as the first one. Tim kept me updated from the This was second time getting a vehicle with Tim at Kelly BMW. My second experience was just as great as the first one. Tim kept me updated from the moment I ordered the car to its arrival. Every time I go into Kelly BMW; I feel very welcome. Tim and everyone there are always willing to help me with anything that I need. I highly recommend getting a BMW through Kelly BMW! More

I have recently leased my 5th BMW. I used Kelly services and found my experience with Brandon a 5 plus. When I came in to test drive the X1, I wasn't sure I would get another BMW. Tim Rittenhouse not only and found my experience with Brandon a 5 plus. When I came in to test drive the X1, I wasn't sure I would get another BMW. Tim Rittenhouse not only exceeded my requirements to remain a BMW client, he ensured I met the whole team. Poo outstanding dealership! More

I've been a customer of Kelly Motors for nearly 25 years. The customer service has always been exceptional, and when I purchased my most recent BMW, the experience was no less so. Our salesman, Tim years. The customer service has always been exceptional, and when I purchased my most recent BMW, the experience was no less so. Our salesman, Tim Rittenhouse, did everything right. He understood that I needed time to consider a range of possibilities and didn't press, though he was always available (and promptly responsive) with information that helped me, in the end, make the right decision. You can't go wrong with a BMW, of course, but the experience that accompanies the purchase of a BMW--or any vehicle for that matter--depends largely on the salesman. It was a pleasure to work with Tim, who brought the best of vehicle knowledge, purchasing options, and personal interaction to the table at all times. Melinda Nelson More