Kelly Buick GMC
Emmaus, PA
Filter Reviews by Keyword
By Type
Showing 1,693 reviews
Charles Sieger (sales) is what made my experience at Kelly Buick a great one. He went above and beyond what he ever should have to make me happy. There was an issue with the math from my trade/payoff to Kelly Buick a great one. He went above and beyond what he ever should have to make me happy. There was an issue with the math from my trade/payoff to what was on the calculation on the pink slip. The mathematical error resulted in Kelly Buick taking about $89 out of my pocket without anything to show for it. When Charles left the desk to try to fix the error "nobody could be found to fix it." But what I heard was one gentleman say (probably not knowing that I could hear), "That was the agreed price." With nobody of power willing to help, Charles paid $90 out-of-pocket to compensate Kelly Buick's negligence. Right now I have the truck I want, at the agreed price, but with a contract/pink slip that doesn't add up. More
When we walked into Kelly we were worried about how we would replace our truck that was just totaled in an accident. The accident had just happened two days earlier and we were still waiting for the sett would replace our truck that was just totaled in an accident. The accident had just happened two days earlier and we were still waiting for the settlement check. Our situation was compounded by a cancer diagnosis and treatment that honestly left me exhausted. We needed to replace the truck so my husband could continue to work and I could continue to go to my treatments. We didn't have very high hopes since my illness had caused us some financial problems and we figured we wouldn't qualify for a loan. Then we met Nick. His enthusiasm was contagious as he searched for a vehicle that would be perfect for us. He was even able to work with our credit and constantly kept checking that I was ok during our process. Hope came in a 2007 Ford F150 Pick Up that we left with the next day. My husband has been thrilled which is definately a nice accomplishment in a house that didn't have many smiles lately. Thank you so much! Lynda Erbrick More
I could tell that he was knowledgeable about the vehicle I was interested in and very professional. He knew the cars he was selling and pointed me in the right direction when I explained my needs. He was pa I was interested in and very professional. He knew the cars he was selling and pointed me in the right direction when I explained my needs. He was patient and courteous. This made the process much more pleasant because it was a big decision to spend that kind of money. I'm glad Nick was the salesman who helped me with the vehicle showing he was a big help and all around good person. Thanks Nick! More
I WOULD CERTAINLY RECOMMEND ANTHONY TO FAMILY AND FRIENDS AS TO WHERE TO GO FOR A CAR BUYING EXPERIENCE. COURTESY AND OVERALL VEHICLE KNOWLEDGE WAS QUITE EVIDENT. HE COULDN'T HAVE BEEN HELPFUL. AS TO WHERE TO GO FOR A CAR BUYING EXPERIENCE. COURTESY AND OVERALL VEHICLE KNOWLEDGE WAS QUITE EVIDENT. HE COULDN'T HAVE BEEN HELPFUL. More
Very easy to deal with, very friendly and knowledgeable about the gmc trucks. Willing to do what it takes to make a good deal. Also the best price I found by far. Definitely would recommend this dealers about the gmc trucks. Willing to do what it takes to make a good deal. Also the best price I found by far. Definitely would recommend this dealership. More
Nick Paxos was great, he explained the model differences worked out a terific deal on a new model Regal that I couldn't refuse. Was a pleasure doing buisness with, I would highly recommend Nick to my friend worked out a terific deal on a new model Regal that I couldn't refuse. Was a pleasure doing buisness with, I would highly recommend Nick to my friends who are looking for a car or truck. More
We have been dealing with Kelly for almost 8 years now. We've bought 8 new cars, my son bought a new truck and my granddaughter bought a used car. I wouldn't go anyplace else. We get treated like we're f We've bought 8 new cars, my son bought a new truck and my granddaughter bought a used car. I wouldn't go anyplace else. We get treated like we're family and with respect. I won't deal with "pushy" salesman and that's a good reason to come back to Kelly. There's no pressure and we have high respect for the knowledge and professionalism of Bruce Dubois. Kelly Buick is the place to buy!!! More
Anthony was very helpful and friendly. Would recommend to a friend and would deal with him again for future purchases. He was not pushy and helped me get in the vehicle I wanted. My only complaint was that a friend and would deal with him again for future purchases. He was not pushy and helped me get in the vehicle I wanted. My only complaint was that I felt pressured into buying extendede warranty; however, Anythony was not involved in that. More
October 10, 2012 we gave up our LaCrosse and leased a Buick Regal. After 3 months we realized our mistake because my husband, Franklin, had hip surgery and things were not going well. He had difficulty Buick Regal. After 3 months we realized our mistake because my husband, Franklin, had hip surgery and things were not going well. He had difficulty getting in and out of the Regal. I then went out to Kelly Buick to see if anything could be done about this. We needed a car that he could get in and out of and be comfortable. Nick assured me something could be done. Nick at Kelly along with others at the Dealership were very good about this and were very helpful in finding a car that would fit our needs. Nick had us in several cars seeing just what would work for us. Now we are back with a LaCrosse and feel this will be working for Franklin, and me as well. Nick again was very friendly, helpful and concerned that we choose the right vehicle. We were, and are, very satisfied with the time and concern Nick and others at Kelly showed us. More
I had a fantastic buying experience. Anthony was great to work with. I never felt pressured. Very accommodating. Easy to do business with. Great dealership. to work with. I never felt pressured. Very accommodating. Easy to do business with. Great dealership. More