Kelly Cadillac

DESERVING OF EVERY FIVE STAR REVIEW! ABSOLUTELY AWESOME!!! I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend t I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend to be a bit suspicious as well as a bit cynical so for me to say that this was the best car buying experience we have ever had, you know that I was duly impressed. We have bought many, many new cars over the years but have never been treated as good as we were treated by the team at Kelly Cadillac. From the moment we were greeted to the moment we said our goodbyes, my husband and I were treated like we were a couple of incredibly important people. I was truly blown away by the friendliness, knowledge, and professionalism of everyone at Kelly Cadillac. On Wednesday, September 4th, my husband came home from work and I mentioned to him that I did not think our SUV would be big enough for us, four older teenagers, and all of our luggage for our upcoming road trip to Florida the following week, The next morning, my husband began an internet search for an SUV that he knew I would like. He found several that met his criteria and began contacting dealerships, including Kelly Cadillac, which is three hours away and a local dealership 15 minutes from our home. Howard Solodsky promptly returned my husband's emails and calls. The Non-Kelly dealership returned my husband's call much later that morning and then did not get back to us again for the rest of the day. By late afternoon, Thursday, my husband decided to purchase the Expedition from Kelly Cadillac and when I asked him why he chose the dealer three hours away rather than the one fifteen minutes away, he replied that Howard had done everything he could to make this deal work. He said that Howard was a nice guy and felt confident that we were getting a fair deal. The Non-Kelly dealership finally returned our emails with their idea of a deal. My husband wrote back that he was sorry but it was too late as we had made a deal, sight unseen, for another vehicle. Besides, we were rather disgusted with the other dealership's lack of timely responses and dismissive attitude----thanks, but no thanks. Early Friday morning, we set out for the three hour drive and when we arrived we were greeted outside by Howard, who showed us the car we purchased sight unseen and it was every thing I hoped it would be......love at first sight. Once inside, owners Kelley and Geoff Kelly each sought us out and introduced themselves to us. They are genuinely nice people. Howard tried to expedite our transaction and we thoroughly enjoyed working with him; he was knowledgeable, friendly, helpful, and exceedingly pleasant. We also had the pleasure of working with Glenn Davis to finalize our paperwork; he is another top notch member of the Kelly team and a fun guy to talk with. I can truly say that the team at Kelly Cadillac is of the highest caliber. As I mentioned, we have purchased many, many new cars over the years. The vehicle we purchased at Kelly Cadillac was used; however, never once did it seem as if we not not important customers. In fact, we were treated to the very best customer service we have EVER received. Our 2600 mile round tripper was comfortable and and smooth and I am so happy that we purchased our Expedition at Kelly Cadillac. It was worth every minute and every mile on the road to come to Kelly Cadillac. Will definitely highly recommend and I am sure that we will do business with this five star dealership again. Thank you! argaret and Michael More

Great Dealership This dealership is great. The owner's are visible and available to every customer. The salesman I deal with, Marc Gagliardi, has always treated me w This dealership is great. The owner's are visible and available to every customer. The salesman I deal with, Marc Gagliardi, has always treated me with respect and when I service the vehicle the service manager, Lynn Yoder, always takes the time to discuss any concerns. I am and will remain a customer with this dealership. More

great dealer, amazing and honest people respect to you My experience with this dealerships is just great and i walk out from Kellycadilac with a new friend that i trust Tim Robinson, they know what to do, My experience with this dealerships is just great and i walk out from Kellycadilac with a new friend that i trust Tim Robinson, they know what to do, respect to you guys. More

Best Car Buying Experience Ever Had I have purchased cars for 30 years and have never had a better buying experience! It is amazing how the internet has changed purchasing a vehicle. I I have purchased cars for 30 years and have never had a better buying experience! It is amazing how the internet has changed purchasing a vehicle. Instead of being limited to local dealerships you simply input exactly what you are looking for and the response is dozens of vehicles that match your requirements. That is exactly what led me to Kelly Cadillac. I drove from out of state to purchase my Escalade ESV. We traded our 2011 Escalade that simply wasn't roomy enough with our 3 kids and extended family members--we needed the extra cargo room. From my first contact with our sales person Uzma, I knew we were in good hands. Uzma was extremely helpful and considerate and answered all our questions and concerns. The purchase price was great. The trade in price was great. Everything from start to finish was a wonderful experience. When we were finished dealing with Uzma we spent time with the business manager Glenn who finalized all the paperwork, taking time to explain even the smallest detail. This is a honest and quality dealership and you will feel confident dealing with them. We currently have 3 vehicles in the family and in another year will be adding a fourth. You can be sure that we will always look to shop at Kelly Cadillac for our new and used car needs! More

General Comments My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On St My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On Star coverage for an additional year and had my renewal note on my desk to do so. The day after my XTS was returned to me I received an e-mail notice thanking me for renewing My On Star Directions and Connections Plan for another year. I had not contacted On Star as yet. Per chance did Kelly Cadillac renew this for me? If so I would like to know that and to thank Kelly for the same. My relationship with Kelly has been Wonderful and I will certainly let my friends and acquaintences know about it. I have had many admiring comments about the XTS and it is deserving of them all. That also translates to Kelly Cadillac in my mind and my comments to my Friends. I have owned many Vehicles ( most purchased new )in my more than 60 years of driving and have dealt with numerous Dealerships. This is my first Cadillac though I have owned Oldsmobiles, Buicks and GMC products and the Cadillac is the Finest I have ever owned. Kelly Cadillac is correspondingly the Finest Dealership I have ever done business with. Thank you for your fine service and personal friendly and caring attitude. Chuck Jackwood Narvon More

Tim Robinson and Kelly cadillac exceptional service Had bad experiences before at other car dealerships but after working with Tim and Glenn would recommend Kelly cadillac to everyone. Exceptional servi Had bad experiences before at other car dealerships but after working with Tim and Glenn would recommend Kelly cadillac to everyone. Exceptional service!! Love our new car!! More

Kelly Cadillac -- BEST Dealership -- EVER I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walke I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walked into the showroom until the time we left, we were treated with the best customer service on the market. The staff at Kelly is very impressive, a high caliber team for certain. I never knew how affordable a Cadillac was until we went to Kelly! Thank you Marc, Glenn, Allen and Geoff and Kelley Kelly for your help today as we purchased our dream car! More

5 star service Easy, no pressure, no gimmicks car buying experience. The atmosphere was laid back and friendly. Marc was extremely knowledgeable & made the transacti Easy, no pressure, no gimmicks car buying experience. The atmosphere was laid back and friendly. Marc was extremely knowledgeable & made the transaction pain free. The lobby and refreshments were a bonus! Thanks Joe Joe for going out of your way and helping me out with my iPhone- it was nice doing business with happy, knowledgeable people. More

Excellent customer service!!! I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the deale I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the dealership was friendly, knowledgeable, and willing to go out of their way to make the customer happy. There was no typical "car dealership hassle". Howard, my salesperson, was extremely helpful from beginning to end. I would highly recommend Kelly Cadillac for sales and service. Fantastic experience. I love my new 2015 Escalade! More

great experience From the moment I met Mr. Bailey until I left with my car I was treated with great attention and care. This how everyone should be treated. Highly rec From the moment I met Mr. Bailey until I left with my car I was treated with great attention and care. This how everyone should be treated. Highly recommended. More