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Kelly Ford
Beverly, MA
536 Reviews
Welcome to Kelly Ford!
We are proud to serve North Shore Massachusetts with quality new and pre-owned Ford models such as the F-150, Bronco, Escape, Explorer, Mustang, and many more! Our Ford dealership also provides quality Ford service and parts to local cities like Beverly, Danvers, Peabody, Saugus, and the entire North Shore of Massachusetts, who will all benefit from the addition of our Massachusetts Ford dealership in Beverly.
Visit our Kelly Ford team at 420 Cabot St. in Beverly, MA today, or browse our selection of vehicles and services online at our Kelly Ford website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 536 reviews
April 13, 2021
Melvin Deleon is the service manager at Kelly Ford. He is the only person I personally have dealt with. He is professional,courteous, and understands the value of a little patience. Thanks so much for all yo the only person I personally have dealt with. He is professional,courteous, and understands the value of a little patience. Thanks so much for all your help. I’m sure his name comes up a lot. He embodies the word customer satisfaction. He could probably teach class on it :) More
by Chris
Employees Worked With
Whoever did the repair thank you so much sorry I don’t have your name., Melvin DeLeon
April 07, 2021
Overall I am happy with my purchase, but was unhappy that the carfax report was not shared with me prior to my purchase. I had been told it was "good" but my insurance premiums went up significantly due to the carfax report was not shared with me prior to my purchase. I had been told it was "good" but my insurance premiums went up significantly due to the report. Dave somewhat made up for this but only after I pushed and pushed. Again, the experience overall was fine, but far from exemplary. More
by jeff
Employees Worked With
April 05, 2021
I brought a truck in that had a camera problem and tailgate latch due to removing the tailgate once! the truck is a 2020 platinum with 8,000 miles on the truck. A xxxxing $85k truck! Your service dept tailgate latch due to removing the tailgate once! the truck is a 2020 platinum with 8,000 miles on the truck. A xxxxing $85k truck! Your service dept told me they could not warrantee the wiring problem due to corrosion from the plugs not being plugged in. They were not plugged in because the tailgate was off a month ago. When i put the tailgate back on 2 days after being off the tailgate would no longer open or close the tailgate and no longer had a working camera. At that point i removed the the tailgate so that o could still use the truck and not end up with a tailgate stuck close. The truck is 6 months old max and your service department told me it would not be under warrantee due to extreme corrosion from the tailgate being off. So you are telling me that i can not take off my truck tailgate xxx is the purpose of having a truck if you cannot remove the tailgate without the wiring getting xxxxed up. More
by Greenlawnpros
Employees Worked With
Isaac Bruton, Christian Burns
March 30, 2021
This dealer refuses to refund my $1,000 deposit that they received via an online order. I picked up the car and they required an extra $1,000 deposit because they couldn't find the initial deposit. Have bee received via an online order. I picked up the car and they required an extra $1,000 deposit because they couldn't find the initial deposit. Have been going back and forth with them for over 2 weeks with virtually no contact from them. I even showed them the credit card statement that has the initial deposit on it. They hardly ever respond to emails and they are usually "unavailable" to answer the phone. Avoid this dealer at all costs. More
by stswanee
Employees Worked With
Gary Sbordone, Mohamed Zizi
March 25, 2021
Dave was great! Highly recommend him Made the process of buying my truck enjoyable. Right done to delivery of truck and it’s features. Great buying my truck enjoyable. Right done to delivery of truck and it’s features. Great More
by Lmrossino
Employees Worked With
February 16, 2021
~~~~THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU~~~~ Well, we did buy a new 2021 truck and are so THRILLED!! Your team was awesome and patient! They made the experience amazing and co YOU~~~~ Well, we did buy a new 2021 truck and are so THRILLED!! Your team was awesome and patient! They made the experience amazing and convenient. Mohamed DELIVERED THE CAR TO US, making our lives so easy! Adam and Mohamed were professional and very knowledgeable. Gary in finance was great! He made the transition easy with the new Truck loan. YOUR TEAM IS TOP NOTCH! CONGRATS! Marcy and Chris Plante More
by marcy plante
Employees Worked With
Gary Sbordone, Brian Heney, Adam Hoyt, Mohamed Zizi
February 15, 2021
Mohamed was so pleasant and accommodating! I bought a beautiful 2018 Escape with 10k miles! He’s classy, honest, and service driven! It was the most satisfying and pleasant car buying experience I’ve had beautiful 2018 Escape with 10k miles! He’s classy, honest, and service driven! It was the most satisfying and pleasant car buying experience I’ve had in 30 years! More
by Suehendered
Employees Worked With
Mohamed Zizi
January 31, 2021
I recently drop my car off for a recall and required service. Danny was friendly and knowledgeable. He took the time to listen and answer all of my questions. service. Danny was friendly and knowledgeable. He took the time to listen and answer all of my questions. More
by c_worth72
Employees Worked With
Danny
January 31, 2021
I went in for an oil change and the customer service was fantastic! I appreciate how helpful and kind Danny was. I will definitely be coming back! fantastic! I appreciate how helpful and kind Danny was. I will definitely be coming back! More
by Ania
Employees Worked With
Danny Morales
January 28, 2021
From the first phone call,Danny was very upfront and informative, letting me know what was needed and when the car would be finished great over all service, I'll be back when needed 👍 informative, letting me know what was needed and when the car would be finished great over all service, I'll be back when needed 👍 More
by Dave
Employees Worked With
Daniel
