"Working with melvin is a pleasure he is a customers care..."
Working with melvin is a pleasure he is a customers care and try to solve problems should have more employees like him thanks melvin keep doing what you do.
"Customer Service from Melvin Is Amazing!"
I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford and how the company has handled known issues with their Ford Focus, I have only wonderful things to say about Melvin, Kelly Ford's customer service manager. He's patient and professional and able to explain problems and repairs clearly and quickly. He goes above and beyond for his customers and recently worked very hard to secure a loaner car for me when my car repairs were delayed because the parts had to be ordered. Melvin's friendliness and forthright communication style help diffuse the most stressful situations. He's a true asset to the company.
- R. Thomson
Recently bought a used truck from Kelly Ford. Went to do my first oil change and found and issue with the oil pan drain plug. Brought it in to have it looked at, and they replaced the oil pan with no questions asked and even gave me an oil chance and filter on the house. Melvin and John were both great to deal with and made this process a breeze!