Kelly Ford

Dave was helpful and knowledgeable and quick to respond to my questions. Overall, the buying process was pretty smooth and worry free. When I registered with the Ford App., I did see that there was a min to my questions. Overall, the buying process was pretty smooth and worry free. When I registered with the Ford App., I did see that there was a minor recall on the vehicle. I do wish that this had been noted and remedied before I picked the vehicle up rather than now having to schedule service and drop the vehicle off. More

Had a great experience with Kelly Ford in Beverly. Mohamed did a great job. He was a pleasure to work with. I arrived not long before closing and he set up two trucks to test drive. The following day Mohamed did a great job. He was a pleasure to work with. I arrived not long before closing and he set up two trucks to test drive. The following day he checked in with me by phone. I gave him my price that I wanted to spend and he took a short time, called me back deal done. I went in signed the paperwork and was out less than 1 1/2 hours later. On top of all that he got me a great deal. He was a gentleman, no pressure. More

The service department was really friendly, they took their time to find the issues with my truck, i would highly recommend this dealer to take care of your vehicle. their time to find the issues with my truck, i would highly recommend this dealer to take care of your vehicle. More

Great people to work with. This is the first time I have ever dealt with a dealership across the country. Larry in the sales department was awesome. He returned all my calls a This is the first time I have ever dealt with a dealership across the country. Larry in the sales department was awesome. He returned all my calls answering questions I had about how to make this purchase possible. More

Masks not on everyone. 2.5hours for oil change ridiculous.Stephanie Cogliano great job. Bought many vehicles Thomas ford. Disappointed miss Brian on the ball ridiculous.Stephanie Cogliano great job. Bought many vehicles Thomas ford. Disappointed miss Brian on the ball More

BAIT AND SWITCH I had a bad experience this week at Kelly Ford. In summary I feel victimized by the classic bait and switch tactic and am very frustrated with the wa I had a bad experience this week at Kelly Ford. In summary I feel victimized by the classic bait and switch tactic and am very frustrated with the way they handled the situation. Here is a brief description of events. Wednesday I test drove a car my daughter is interested in. Thursday, she started the paper work online and I gave my credit card information to hold the car. My last conversation with the sales person was the car was in the shop for inspection, and everything could be ready for Friday. Friday, I arrived with my daughter to find out from the sales manager that a prior deposit had been placed on the car and it was not available, and offered other cars that were not even close to what we wanted. I received communication from the salesperson asking me to call the sales manager, which I did. We played phone tag throughout the morning, and the only voice communication was an agreement on an appointment time. A simple explanation of the delay would have saved me about 3 hours of my time and approximately 60 miles of driving in the wrong direction to resolve the issue of helping my grad student get on with her new life. In closing I will add that Kelly Ford has also alienated a young person in trusting car dealerships. More

Best service I went there to get a oil change and was informed of some service that was required. I came back after a few weeks and started the processe with Melvi I went there to get a oil change and was informed of some service that was required. I came back after a few weeks and started the processe with Melvin and also needed some warranty things done. Got there to pick up the vehicle and the price of the quote went down because the were honest about the service on my brakes. That made me a very happy customer! I have been going here for at least 3 years and no problems. More

So pleased with the service I received at Kelly Ford Kelly Ford took all the stress out of my car buying experience. John Arnold took the time to listen to my needs and put me in a vehicle that was p Kelly Ford took all the stress out of my car buying experience. John Arnold took the time to listen to my needs and put me in a vehicle that was perfect for me at a great price. There was zero pressure and he made the stressful transaction of purchasing a vehicle a pleasure. Gary Sbordone made the finance process seamless and stressfree. I am so pleased I used Kelly Ford and will definitely use them again. More

Working with melvin is a pleasure he is a customers care and try to solve problems should have more employees like him thanks melvin keep doing what you do. and try to solve problems should have more employees like him thanks melvin keep doing what you do. More

Customer Service from Melvin Is Amazing! I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car...it's a real Lemon. Though I'm disappointed by Ford and how the company has handled known issues with their Ford Focus, I have only wonderful things to say about Melvin, Kelly Ford's customer service manager. He's patient and professional and able to explain problems and repairs clearly and quickly. He goes above and beyond for his customers and recently worked very hard to secure a loaner car for me when my car repairs were delayed because the parts had to be ordered. Melvin's friendliness and forthright communication style help diffuse the most stressful situations. He's a true asset to the company. More