Kelly Ford

excellent customer service The sales staff and management went above and beyond to make sure I had a great experience...they were friendly and extremely helpful. to assure that The sales staff and management went above and beyond to make sure I had a great experience...they were friendly and extremely helpful. to assure that I was comfortable in my new to me car with detailed instructions for all of the electronics and the workings of the car...the salesman Darrell Thornton (DT} took customer service to the next level. Kelly Ford set the bar high. The sales manager, Charlie Alsieri McCharthy, was very helpful.. I would highly recommend this dealership,... More

Amazing service/help I live in Orlando, fl and needed help getting a key for my F150 Harley Davidson. The staff was amazing in general. Doug Grills handled the procedure, I live in Orlando, fl and needed help getting a key for my F150 Harley Davidson. The staff was amazing in general. Doug Grills handled the procedure, from getting my truck from the towing company to servicing it and getting everything done, all of this without me being there. they made me feel safe and took care of business. thank you guys, you are the best Sincerely, Raul Altamirano. More

Periodic Service and Multi-Point Inspection Service representative, Traci Daly, was very professional. She explained the services available and associated costs. Service was performed in a tim Service representative, Traci Daly, was very professional. She explained the services available and associated costs. Service was performed in a timely manner and the work explained as well as the results of the multi-point inspection. I have been dealing with Kelly Ford since 2011 and they have always met or exceeded my expectations. More

First Car Purchasing your first vehicle is an important step in one's life and I appreciate how helpful and friendly Reggie and all of the employees at Kelly Fo Purchasing your first vehicle is an important step in one's life and I appreciate how helpful and friendly Reggie and all of the employees at Kelly Ford were in making this process a joyful experience. More

Hassle-free car buying experience I recently helped my parents locate a certified pre-owned Ford Fusion online and had the good fortune of working with DT (Darrell Thornton) in the Int I recently helped my parents locate a certified pre-owned Ford Fusion online and had the good fortune of working with DT (Darrell Thornton) in the Internet department. He was very responsive by phone and text, promptly answering all of our questions. He was very accommodating to our schedule as we had to make two separate visits. We never felt any pressure whatsoever and we found him to be extremely courteous and knowledgeable. This is the way a car buying experience should be and we appreciate this type of approach, after having had negative experiences in the past at other dealerships. We also worked with Sandy in the finance department, who helped us arrange for a better extended warranty and maintenance plan, which was important to my parents. Overall it was a pleasant and enjoyable experience. We would highly recommend Kelly Ford, DT and Sandy to anyone in the market for a new or used vehicle. More

Another great car buying experience at Kelly Ford!!!! We went to Kelly Ford today to buy a Ford Taurus, preferably in Ruby Red and with a good idea of exactly what options we wanted. We were directed to We went to Kelly Ford today to buy a Ford Taurus, preferably in Ruby Red and with a good idea of exactly what options we wanted. We were directed to a very nice young man who was relatively new to this dealership but was obviously well informed. He asked the right questions, we arrived looking for a 2017 model and he immediately showed us a beautiful vehicle in the color I wanted and explained all the features and pointed out all the bells and whistles. My husband and I talked and our salesman picked up that I wasn't quite ready to trade in my 2006 Mustang Convertible (a previous Kelly purchase) and suggested we might like to see a Certified Pre-Owned 2016 Taurus they had on the lot. We drove over in the brand new car and surprise the 2016 looked almost exactly the same as the 2017. It was in Ruby Red had very low mileage and the extended warranty was fantastic. Along with the fact that it was also a Limited edition as opposed to a SEL edition which meant a few more bells and whistles the price was great and that meant no argument about keeping the Mustang. A girl needs to have her convertible on those balmy winter days in Florida. Hector, our salesman had the sale and I had my new car. But more importantly we have the comfort of knowing that we got the best deal around and that we will have the best service. That comes form 25 years of experience dealing with the people at Kelly Ford. This was the eleventh car we have purchased from Kelly Ford for ourselves and our children and we have always been very happy with the end result. More

Pleasant Experience The sales and finance personnel are knowledgeable about the vehicles, flexible and creative as regards financing options, efficient as regards the pre The sales and finance personnel are knowledgeable about the vehicles, flexible and creative as regards financing options, efficient as regards the preparation of the vehicle, and overall make it a smooth and pleasant experience. More

Wonderful experience. Very courteous,friendly.Comfortable atmosphere.Good price.Very knowledgeable about the car answered all our questions.The F&I dept was very courteous Very courteous,friendly.Comfortable atmosphere.Good price.Very knowledgeable about the car answered all our questions.The F&I dept was very courteous explained warranties and help us make our choice for the extended warranty. More

Buying a new car I wish to thank my sales person Jeffrey Donnelly for his help in us purchasing our new Edge. Our time at Kelly Ford was impressive from Jeffrey to al I wish to thank my sales person Jeffrey Donnelly for his help in us purchasing our new Edge. Our time at Kelly Ford was impressive from Jeffrey to all that had helped us in getting our new Edge. More

Ford Recall Appreciate Traci Daley's patience rescheduling several times the recall visit to Kelly. I travel a lot for my job, and had to keep cancelling my visi Appreciate Traci Daley's patience rescheduling several times the recall visit to Kelly. I travel a lot for my job, and had to keep cancelling my visit. But Traci was persistent and understood, and helped me get in there finally when I had a break in travel, thanks Traci! More