57 Reviews
Write a Review57 Reviews of Jeremy Collins
February 20, 2024
I’ll keep this to the point and just the facts in my opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the battery”. I did that. Still had the problem. Brought in the truck - that very day just befor 2pm- to Kelly Ford. They “claimed” an impact caused the sensor to break. But no one knew when or where the impact happened (including myself) and the front bumper to the average person showed no signs of any damage. I was treated aggressively by Steve Roth who said, and I quote, after 2 minutes trying to figure out how this happened: “take your keys, I’m done with this, get out of here.” A mostly civil 30-40 minute debate (no insults other than Pete trying to get me irritated by claiming i called him a liar; i did not) in the parking lot occurred between myself and 4 employees; Jeremy Collin’s, their tech Pete ( i think thats his name) , steve Roth, and Raphael Martinez. It wasn’t the issue of the sensor being broken; we were all in agreement it was broken. It was the rude , unprofessional, and aggressive nature of the tone and attitude and unwillingness to help in a real way that inspired this accurate review. Keep in mind; we had no way of knowing if this did or did not happen under their supervision. Mr Collin’s said he would pay 50% of the repair but by this time I had lost all faith and trust. Meaning, they could claim anything. At $194/hour they claimed it could be anywhere from $730 to $1400 to repair. Moreover, Mr Collin’s, claimed the property has cameras but they do have “blind spots” so he had no idea at this time whether or not the “impact” had happened under Kelly Ford care. Reviewing my dash cam I saw how fast their drivers take your care into a crowded garage. After doing a deep dive I see I’m not alone in my discovery that Kelly Ford service is losing business because of the unprofessional demeanor and excessive fees they charge customers. More
February 16, 2024
Phenomenal service…great people. .excellent all the way around..from the porters to the service managers wonderful experience .excellent all the way around..from the porters to the service managers wonderful experience More
Other Employees Tagged: Mike Karpowich, Paul Cotton, Clayton Flynn, Steven Rothe, Maria Muscarella
December 04, 2023
Very pleased with the Ford Bronco Badlands! Love the way it drives, love the color. Options on it are great! Love the way it drives, love the color. Options on it are great! More
Other Employees Tagged: Valerie Donaldson
October 28, 2023
I've been a customer since 2010 and have always been treated respectfully and fairly. Every person I have worked with is courteous, friendly, and helpful. treated respectfully and fairly. Every person I have worked with is courteous, friendly, and helpful. More
Other Employees Tagged: Sandra Van Hook, John Alligood
June 22, 2023
I'm very happy that Kelly Ford is my hometown, neighborhood Ford dealership. Great customer service. Thanks Valerie. neighborhood Ford dealership. Great customer service. Thanks Valerie. More
Other Employees Tagged: Valerie Donaldson
June 09, 2023
Best dealership around! Amazing experience all around and would recommend them to anyone and everyone. Amazing experience all around and would recommend them to anyone and everyone. More
Other Employees Tagged: Sandra Van Hook, Mike Karpowich, Valerie Donaldson, Clayton Flynn, Nicholas Lagges, Steven Rothe, Dave Hendricks, Eric Frechette
April 01, 2023
Justin was great and we fully trust and are thrilled with Kelly Ford. Great place to purchase and service your vehicles Kelly Ford. Great place to purchase and service your vehicles More
Other Employees Tagged: Mike Karpowich, Justin Decker, Steven Rothe, Christine Pulice , Chris Foote
March 08, 2023
Paul was amazing to deal with, I have purchased tons of vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they vehicles over the years and it is always nice to find someone who makes the experience a pleasure. I have dealt with the service department and they are top notch so it is nice to know that the sales department is equally great to deal with. More
Other Employees Tagged: Sandra Van Hook, Paul Cotton, Steven Rothe, Dave Hendricks, Maria Muscarella
November 08, 2022
They kept my van for 3 months and failed to fix it, they fail to stay in contact with anyone. I've had to contact corporate which the stated they can't get ahold of anyone at dealer overall they are incompe fail to stay in contact with anyone. I've had to contact corporate which the stated they can't get ahold of anyone at dealer overall they are incompetent and failed to do they're job More
Other Employees Tagged: Wison Vazquez, Steven Rothe
July 21, 2022
A dealership that does what you need them to do when you need them to do it and always delivers on their promises need them to do it and always delivers on their promises More
Other Employees Tagged: Mike Karpowich, Paul Cotton, Wison Vazquez, Clayton Flynn, Steven Rothe, Eric Frechette , Stephen Reed