Kelly Ford

awesome experience John Alligood was awesome. He respected me as a individual and payed attention to my needs. I asked him to be straight forward and not to waste my tim John Alligood was awesome. He respected me as a individual and payed attention to my needs. I asked him to be straight forward and not to waste my time or energy. i traveled a long way to do business with him and i would absolutely do it again. thanks again! More

Ulysses Kitovas Excellent people , Very professional , Tristan Palmer he welcome me into dealership, explained what was needs , see too many vehicles like the Escape Excellent people , Very professional , Tristan Palmer he welcome me into dealership, explained what was needs , see too many vehicles like the Escape , he start the paperwork with Vinny Amore and Charlie McCarthy, and the finance agent Sandra Smith Very professional and cind i had a very good deal ,drove away with my new car, thank you all More

Pleasing, no stress experience! Chuck Cooper made my experience care free. I called about a car and financing. Came by the dealership, in and out in 2 hours, WOW! Chuck Cooper made my experience care free. I called about a car and financing. Came by the dealership, in and out in 2 hours, WOW! More

Great Had heard horror stories about car sales people was very nervous about the hole thing Rick West was very honest and stayed with me thru the hole proce Had heard horror stories about car sales people was very nervous about the hole thing Rick West was very honest and stayed with me thru the hole process explaining every step to the end got in the truck and taught me all there was to know about my new truck this is my second new vehicle and was a big deal to me but could not be happier with how it all went thanks to Rick West and all the other people that helped get me in and out thanks More

Restored faith in dealerships I have been very disappointing in the past dealing with dealerships. The customer service was lacking, the wait time was way longer than what it shoul I have been very disappointing in the past dealing with dealerships. The customer service was lacking, the wait time was way longer than what it should take to get someone closed out, and the overall feeling was not to help the customer or inform the customer of options, but rather to push the sale and move on to the next one. I went in to Kelly Ford with a already predetermined vehicle and expectations of how the transactions was going to go based on experience. I can honestly say that I was wrong when it came to the customer service portion. My rep Mike Casey was able to establish a rapport with me almost instantly. He was professional throughout the process, when I had questions, he had answers, and if he did not have them he went out of his way to find one. Mike did not push or tried to overly sale the vehicle that I was looking to buy, and overall let me (the customer) feel relaxed and not anxious about the situation. When it came time to consider my options and financial talks, he listened, he gave me feedback, and he help to make the process work. Mike was instrumental in providing me with a comfort level so that I can make the best informed decision for the purchase. I can now say that I did purchase the vehicle I wanted. Mike and the rest of the staff made the transaction as painless as possible, and knowing that I would spend some time there at Kelly Ford finalizing paperwork, the mood and vibe lets the customer feel relaxed without having the feeling of being hassled into a purchase. Most companies say "we are customer service friendly". I can tell you that for the individuals at Kelly Ford that is just not a saying, but a true motto that they live by. More

Great buying experience! Refreshing salesperson! Wonderful, no pressure, buying experience at Kelley Ford. Our salesperson, Jeffrey Donnelly was very knowledgeable. He gave us the time and informat Wonderful, no pressure, buying experience at Kelley Ford. Our salesperson, Jeffrey Donnelly was very knowledgeable. He gave us the time and information needed to make our best buying decision. We had also worked with Nikolai Alfred on some previous visits and he was quite friendly and helpful! More

The best service ever Great experience, very fast and to the point. All my car issues were addressed and resolved without any issues. Traci goes above and beyond to make su Great experience, very fast and to the point. All my car issues were addressed and resolved without any issues. Traci goes above and beyond to make sure everyone is satisfied. We need more like her. More

Excellent customer service I brought my Ford in for repair. Jeremy Collins was timely in setting up my visit, clear and precise in explaining the problem to me and nice enough I brought my Ford in for repair. Jeremy Collins was timely in setting up my visit, clear and precise in explaining the problem to me and nice enough to find rebates I was entitled to. And this done in a friendly and courteous way. More

Outstanding Customer Service!!! Chuck Cooper, Darrell "DT" Thornton, and Sandy Smith provided excellent service in each aspect of my visit and purchase. Each of them focused on maki Chuck Cooper, Darrell "DT" Thornton, and Sandy Smith provided excellent service in each aspect of my visit and purchase. Each of them focused on making sure all questions were answered and addressed them with knowledge and professionalism! I never felt rushed or pressured and they took their time with patience and smiling faces :). They truly exceeded my expectations and set a fine example of how all dealerships should be. Chuck and DT ensured that everything was explained and aimed to please. A big extra 'thank you' to Sandy for going above and beyond...a great overall experience! More

Great Staff!! It was nice to find the vehicle that met our needs and then quickly work through all the details. Each person was friendly, knowledgeable and profess It was nice to find the vehicle that met our needs and then quickly work through all the details. Each person was friendly, knowledgeable and professional throughout the process. Thanks to everyone involved. Looking forward to doing business again in the future! More