Kelly Ford

Always on top of their game! I purchased my Focus in 2012 and have had all my maintenance and repair work done with Kelly Ford. Although I don't get to see behind the scenes to th I purchased my Focus in 2012 and have had all my maintenance and repair work done with Kelly Ford. Although I don't get to see behind the scenes to the men and women doing the dirty work, I have had amazing customer service by all the service center staff especially by Traci and Judy. More

That one thing missing! When I first approached Kelly in hopes to find a good deal on trucks, I was hoping to find a family environment to put my needs above a dealership fi When I first approached Kelly in hopes to find a good deal on trucks, I was hoping to find a family environment to put my needs above a dealership financial gain. With hindsight being 20/20 I believe I got more than I bargained for. At Kelly ford my first interactions was with Danny Hogue over the phone, he ensured me that this was the place I was going to find more than just a truck. On the first day I came in and Danny was called away into an emergency so Bret Slater gave me his undivided attention in lue of Danny and explained his emergency situation. Immediately, I was overwhelmed with a feeling of what I would come to know as The Kelly Ford family. Bret showed me the specific vehicles that fit my exact criteria I was looking to purchase. As I am a father and husband of one (and desired by many) I had to take a second opinion on all offers that were negotiated and optional with my wife. I returned home and elustrated the options to my wife, we were in an agreement that it may have been just another wolf of Wall Street environment car dealership as my trade was lower than value. The following day, I received a call in the morning from Danny concerning my return to revisit the negotiation table. When I was presented with he net developed options for the value of my trade in, and the cost of a truck that surpassed all expectations (in price and quality and business venture) I realized, this was going to be my long term family that I can be proud of. I have never been more proud to be included in the exclusive family of the Kelly Ford dealership. They surpassed all expectations in business and personal attention that I never even required. This was the best new vehicle purchasing experience (out of 7) that I ever have the previleged being a part of. Bret Slater and Danny Hogue were the key contributing factors to making my life as happy as it could possibly be not only for myself but my family as well. I would like to say on behalf of this veteran I salute you Kelly Ford. Thanks again. Michael Donath (Desired by many) More

First car! Marc, along with a few other people, were able to get me into my first car ever which was a 2017 Ford Focus. We all had a lot of fun which made the wh Marc, along with a few other people, were able to get me into my first car ever which was a 2017 Ford Focus. We all had a lot of fun which made the whole process way smoother. They were all super friendly, funny, and helpful. I will always be a loyal customer to Ford and I plan to come back for every car purchase. Thanks so much! ? More

everyone very helpful I have bought several vehicles from Kelly Ford and always had a great experience each time , the sales department couldn't be more helpful, the servi I have bought several vehicles from Kelly Ford and always had a great experience each time , the sales department couldn't be more helpful, the service department was very helpful with extra things that had to be done on my Flex (customer supplied rain gutters) More

New car buyer! Phil Pettus was very pleasant to deal with besides being a gentleman.He actually responded to my inquiry over the internet & called me to see exactly Phil Pettus was very pleasant to deal with besides being a gentleman.He actually responded to my inquiry over the internet & called me to see exactly what I was interested in and what were my dollar parameters. I feel I got a fair deal with very little hustle or xx. I love my new 2017 Explorer thanks to Phil & computer instruction from Cheryl. More

Appreciatting the Jeremy Collins Service Experience This past week while dropping a Ford vehicle off for regular maintenance and repair I was greeted promptly, professionally, and friendly by Jeremy Col This past week while dropping a Ford vehicle off for regular maintenance and repair I was greeted promptly, professionally, and friendly by Jeremy Collins. His check-in process reassured me that Kelly Ford understood what regular maintenance and repairs were being made. He recalled the previous days phone conversation with the vehicle owner, explained how the shuttle process worked, and sincerely made me feel cared for. Observing his demeanor with other customers both on the phone and face-to-face made me aware how much I appreciate genuine and value added customer service. Jeremy Collins specifically interacted with one customer who was quite under the weather and had fallen asleep and was snoring in the waiting lounge. His gentle ability to awaken the customer, thoroughly explain the vehicle’s problems and solutions in details the customer could understand demonstrates Jeremy’s customer service value. If you have the opportunity to have Jeremy Collins as your customer service agent at Kelly Ford I highly recommend him and is an asset to the Kelly Ford team. Very Respectfully, Josh Calhoun More

My first time at Kelly Ford I am from Miami and had been to three Service Centers including one Ford in Miami area - could not attend car because I was driving to Palm Bay. Been I am from Miami and had been to three Service Centers including one Ford in Miami area - could not attend car because I was driving to Palm Bay. Been to Ford in area here, did not have time until much later. My issue could not wait for five days. When I got to Kelly Ford Jeremy Collins shocked me first of all. As soon as I got to his line of sight he was out the door. But I thought he certainly can't be coming to my car, how could he have seen me that quickly? I thought, it has to be that he was on his way out before my car pulled up. But, I was wrong. He came directly to my car. He is an amazing young man, dedicated employee, extremely professional, kind, and considerate; truly and asset to Kelly Ford. I am blessed to have been directed to find Kelly Ford in Melbourne. Not only was my experience pleasant and productive, I met two lovely individuals; a lady named Myrna from Melbourne Beach - described it as "far from here" and an intelligent and kind gentleman from Orlando - whose name I don't remember. All the way from Orlando. He said he comes to Kelly Ford because of its great reputation. I have NEVER been to a place like this. I also met a nice young man who washed my car - I think Tory or Troy is his name - he also backed the car out because he intuited it would be hard to clear the area - he does not know that I have physical limitations, or perhaps he sensed it because of the Handicap Sign in my car- so kind, I also met an African American young man in the car wash area who was extremely gracious and polite because I had to walk back there to get my car since I was late for an appointment: apologetic and gracious. I have always had Ford cars, but I am certain that my next car will be a Ford when I can afford a new car because of my experience with Jeremy Collins at Kelly Ford. I must say overall, everyone was super nice; Janet who got me coffee, another young man who washed my car, Someone from management man named Amore who I met accidentally , when I opened the front door, without been aware it was the front door because of the construction taking place in front of the entrance. Not a negative experience, but it started with Jeremy Collins. More

Awesome What a professional place to get your car serviced. I have been there twice in the last week, once for a new battery and once for a latch recall and o What a professional place to get your car serviced. I have been there twice in the last week, once for a new battery and once for a latch recall and oil change. Sean took care of me both times and he was awesome. I would also like to give kudos to the girl who checked me and out. She checked on ways that I could save a few dollars. I was very impressed with that. Great job.... I will be back. More

Great customer service from sales personell. My sales agent Casey Tucker Sr.was especially accomodating, professional and very friendly. He was far from being the pushy sales agent. He took the t My sales agent Casey Tucker Sr.was especially accomodating, professional and very friendly. He was far from being the pushy sales agent. He took the time to ensure I got the info I needed to make my purchase a smoothe and happy experience. Other sales agents Doug Finwall and Reggie Morton, that I encountered where also professional and where egar to help in any way. My entire experience was that I felt that I was part of the family rather than a customer. My experience in the Service Dept. with Mr Jeremy Collins was also excelent. He kept me informed on the status of my Ford pickup that I drove up for repair. He also explained the repairs and cost needed and time needed to make the repairs. These indiviuals represented Kelly Ford in an extremely high fashion. Thanks!! Ray Thorpe More

THE BEST SERVICE DEPT. AS A MECHANIC FOR 18 YEARS I KNOW SERVICE I DID NOT WORK AT KELLY FORD. KELLY FORD CAN NOT BE BEAT. I PURCHASED THREE CARS FROM THEM. THE SALES MAN RO AS A MECHANIC FOR 18 YEARS I KNOW SERVICE I DID NOT WORK AT KELLY FORD. KELLY FORD CAN NOT BE BEAT. I PURCHASED THREE CARS FROM THEM. THE SALES MAN ROB WAS VERY PERSONABLE. HE MADE ME FEEL LIKE A FRIEND. SERVICE DEPT. TRACY DALY MAKES ME FEEL LIKE I AM AT HOME. SHE COULD NOT BE NICER. EVEN THE SERVICE DIRECTOR TAKES THE TIME TO SEE IF EVERYTHING IS GOING WELL. VERY WELL PLEASED. CHARLIE WIENCKOSKY More