Kelly Ford

Very knowledgeable and friendly sales rep The sales rep John was very knowledgeable and friendly. He made trading in my old car for a new Ford Explorer a very pleasant experience. I would very The sales rep John was very knowledgeable and friendly. He made trading in my old car for a new Ford Explorer a very pleasant experience. I would very definitely recommend them to my friends and will go back again myself when the time comes for another new car. More

Service for my 2012 Ford Fusion My dealer this day was with the service department. I've been there several times and dealt with Traci Daly many times and was always more than satisf My dealer this day was with the service department. I've been there several times and dealt with Traci Daly many times and was always more than satisfied. She knows what she's doing and keeps you updated of the progress often. She's a pleasure to work with! More

Excellent customer service I made an appointment to view a specific vehicle. When I arrived at the dealership, the vehicle was ready to go for a test drive, my salesperson John I made an appointment to view a specific vehicle. When I arrived at the dealership, the vehicle was ready to go for a test drive, my salesperson John Alligood was knowledgeable about the vehicle and patient and courteous with my questions and inspection. Most impressive to me is the fact that although I live 60 miles away, Kelly Ford sent a driver to pick me up when my car was ready. Everyone I met at the dealership was polite and friendly. Many thanks to John Alligood, Sandra Smith and Danielle. More

A+ Experience We came in to Kelly Ford after seeing a nice Golf online. Darrell DT Thornton was excellent. As soon as he came over to greet us I knew we were in g We came in to Kelly Ford after seeing a nice Golf online. Darrell DT Thornton was excellent. As soon as he came over to greet us I knew we were in good hands. DT was quick, friendly, informative, and helped us work out a great deal. His passion definitely shows. Would not hesitate to see DT again. Thanks! More

fast buying experience I had the best time in my experience of buy a new car from Kelly ford it was smooth and fast acting, friendly , knowledgeable and had a helpful servic I had the best time in my experience of buy a new car from Kelly ford it was smooth and fast acting, friendly , knowledgeable and had a helpful service environment ! More

Amazing service advisor Where do I start .. I've got a diesel truck all of us business owners know never good when it breaks down I called the dealer and I spoke to Tracy she Where do I start .. I've got a diesel truck all of us business owners know never good when it breaks down I called the dealer and I spoke to Tracy she called the tow company for me when I got there she offered me water I was more than stressed at this point we sat down went over what happened with the truck within 4 hrs I got a call with an estimate and explanation to what happened I got it repaired and back on the road within 2 days .. awesome right despite her age she very knowledgeable about vehicles and will definitely make you laugh despite your mood Luckily I broke down in Melbourne meeting Tracy converted me from Palm Bay ford to Kelly ford she shows what true customer service really is !!! Now I bring all my vehicles there . Tracy if you see this Thanks again !!! More

Great buying experience- James and Shannon When we first pulled up to the dealership we were surprised by the friendly greeting we received by Tyler. He was very knowledgeable, respectful, and When we first pulled up to the dealership we were surprised by the friendly greeting we received by Tyler. He was very knowledgeable, respectful, and professional. Throughout the entire sale he never made us feel pressured or pushed, he understood what we were looking for. Tyler and the entire staff at Kelly Ford made this the best buying experience we have ever had! And we will be recommending Tyler and Kelly Ford to all our friends and family! More

Excellence A big thank you to Reggie Morton and his team Sandy Smith and Doug Finwall for helping us find the best deal for a great vehicle! I also wanted to tha A big thank you to Reggie Morton and his team Sandy Smith and Doug Finwall for helping us find the best deal for a great vehicle! I also wanted to thank Cheryl Shaton for helping us set up My SYNC! Thank You again! Brooke and Thurman More

Buying made easy The process was relatively quick and painless. Wednesday I selected my vehicle, Thursday I owned said vehicle. Reggie listened to my concerns and help The process was relatively quick and painless. Wednesday I selected my vehicle, Thursday I owned said vehicle. Reggie listened to my concerns and helped me select the exact vehicle i wanted. 10/10 would buy again. More

Unsatisfactory Product Purchased a 2016 Ford Fusion. Discovered a transmission fault upon reversing the vehicle in a "kind of a rush to back up" position. The transmissio Purchased a 2016 Ford Fusion. Discovered a transmission fault upon reversing the vehicle in a "kind of a rush to back up" position. The transmission thumps as if it would not engage in reverse position. This is a factory defect that Fords knows about it per Service Management and transmission lead technician. According to them, "all Ford Fusions have this condition". The problem is hard to duplicate but my vehicle has repeatedly done it. Service management has informed me that Ford is working on the problem but has not found a solution. More