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Kelly Ford

Melbourne, FL

4.8
3,140 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,140 reviews

May 31, 2022

Andre was a good salesman. He is attentive and friendly. The dealership personnel were friendly and polite. They did not add any market adjustments to my order for the Maveri More

by Dburk1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andre Mannain, Nicholas Lagges, Steven Rothe
Jun 01, 2022 -

Kelly Ford responded

Thank you for taking the time to give us a review and share your experience. I would love to hear more about your overall experience with Kelly Ford. Please reach out to me on my personal cell phone, (321) 960-6133, to let me know what you think our team could have done to earn a 5 star review. Chris Saraceno Vice President and Partner Kelly Automotive Group

April 21, 2022

After taking my Lincoln MKC to a Lincoln dealer and was treated like they were doing me a favor to talk to me , I left.. I called Kelly Ford to see if they serviced Lincoln’s.. I was fortunate enough to ta More

by latr6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Pulice
Apr 22, 2022 -

Kelly Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

April 20, 2022

I have been servicing my vehicle at Kelly Ford for a while now. The work is always done on time, the service advisor Derek Ertzberger is Incredibly honest and caring. He always explain everything clearl More

by Anor10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Apr 21, 2022 -

Kelly Ford responded

Anor, Thanks for the great feedback! We're very happy that Derek was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

April 17, 2022

John Alligood is wonderful to work with. He answered questions and guided us through the entire purchase process. He’s straightforward and explains all the details. The finance lady here i More

by Chantalb616
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Alligood
Apr 21, 2022 -

Kelly Ford responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Ford. Please feel free to contact us if you have any questions on your vehicle. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

April 04, 2022

I would like to express my sincere gratitude to Valerie as my sales person. She was kind, knowledgeable, and extremely helpful. Thank you for turning a stressful situation into a positive customer experien More

by Carol1234us
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Kelly Ford responded

Carol, Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Valerie does for Kelly Ford and our customers. Hope to see you again soon! Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 18, 2022

Outstanding customer service with second to none performance. The people here truly care about the issues you bring to them, and want to ensure the best solution(s) are presented. They want to make More

by Austin Van Kirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson
Mar 22, 2022 -

Kelly Ford responded

Austin, Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 18, 2022

Chucks ability to coordinate communication and execute is just natural to him. When you call he answers, even on the days he's out of the office! He is a superior leader and charges from the front. If you ne More

by Austin Van Kirk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Cooper
Mar 22, 2022 -

Kelly Ford responded

Austin, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 04, 2022

Christine Pulice was very professional and knowledgeable. Would recommend 10/10! Couldn’t be happier with my experience with her… More

by Ashleylucaslucas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Pulice
Mar 08, 2022 -

Kelly Ford responded

Ashley, Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

March 01, 2022

Cameron, in the service department, provided great assistance! Very courteous and navigate a work around on service for our recently purchased used car. Service center is clean and offers comfortable More

by Fawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Kelly Ford responded

Cameron, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

February 13, 2022

Mario was very helpful in our trade in for a new truck, he explained everything that we needed to know and made the process very easy and fast. Would recommend. More

by luis Benitez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Guerra
Feb 17, 2022 -

Kelly Ford responded

Luis, Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Chris Saraceno Vice President and Partner Kelly Automotive Group (321) 960-6133

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