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Kelly Ford

Melbourne, FL

4.8
3,131 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,131 reviews

November 30, 2021

Very enjoyable buying experience. Andre listened to my wants. He was very professional, personable and attentive. I purchased the car towards closing hours and I'm sure Andre and the finance manager Nick More

by sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Mannain, Nicholas Lagges
Dec 03, 2021 -

Kelly Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. The Kelly Ford Team

November 24, 2021

Great customer service skills; and did not take things personal; the sale person, Stephen and finance manager, remained with a positive attitude, professional, kind, and respectful about my decisions; thi More

by cruzantonio32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Reed
Nov 26, 2021 -

Kelly Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Chris Saraceno Vice President and Partner Kelly Automotive Group

November 22, 2021

Wilson went out of his way to help and was very friendly. Offered to come pick me up on a Saturday close to closing time so I could get my car. A part needed to be ordered and was done quickly. Very satis More

by jrslamps
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
Nov 26, 2021 -

Kelly Ford responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Chris Saraceno Vice President and Partner Kelly Automotive Group

November 19, 2021

Valerie was a great help to me without being pushy. Very knowledgeable and a wonderful sales rep who knows her vehicles!! More

by Rini326
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Kelly Ford responded

Thank you for your 5 Star Review. Valerie is a valued team member here with Kelly Ford. I will share your thoughts with her. Please send her your referrals, family or friends. Chris Saraceno Vice President and Partner Kelly Automotive Group

November 17, 2021

Found problem. Found fix, returned vehicle the same day. Very courteous and listened to me. More

by dhuffman0313
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Cooper, John Alligood
Nov 18, 2021 -

Kelly Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! The Kelly Ford Team

November 15, 2021

Valerie was very friendly and attentive. Made sure that we were comfortable throughout the whole buying process. More

by srbraden1320
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pettus, Nicholas Lagges
Nov 17, 2021 -

Kelly Ford responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. The Kelly Ford Team

November 13, 2021

Amazing dealership. Great team to work with. Andrea my sales rep was spectacular. He was very attentive. No pushy sales tactics. He was very knowledgeable and made the experience very enjoyable. Felt m More

by Edn1095
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl with insurance.., Chuck Cooper, Andre Mannain, Nicholas Lagges
Nov 15, 2021 -

Kelly Ford responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Kelly Ford. Please feel free to contact us if you have any questions on your vehicle. The Kelly Ford Team

November 13, 2021

Awesome. Didn't have the feeling. Of being pressured into a purchase. Great salesperson. I would return. More

by dbelcher4603
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Kelly Ford responded

Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. The Kelly Ford Team

November 12, 2021

Justin and Brody went above and beyond my expectations. Best experience I’ve ever had purchasing a vehicle. More

by Tshank90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Decker, Brody Mincey, Nicholas Lagges
Nov 15, 2021 -

Kelly Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The Kelly Ford Team

November 11, 2021

This is the first time I have been satisfied with the service I have received here. I have been trying to get recalls taken care of since August. I finally was handed off to Dave Hendricks and he genuine More

by birdberry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Kelly Ford responded

Thank you for the wonderful review of Kelly Ford. We appreciate your business. Please feel free to reach out to us if you have any questions. The Kelly Ford Team

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